You may try to add this printer as "Other model". Check: How to Set Up Other Printers in Loyverse POS
But be aware that not every printer may work with Loyverse POS. To be 100% sure, please use a printer from the list of recommended models.
Hello! Great that issue is solved. I would suggest you to put static IP for your KDS device as well. Please refer out the article Troubleshooting When Working with KDS https://help.loyverse.com/help/troubleshooting-when-working-kds
Thanks again for the response.
Unfortunately, the problem is not that i do not know what the command is,
but rather which section should I put it eg. should I put the command in Initial or Cutter or Drawer section?
Thanks for getting back to me, Mag. I updated the (Android) operating systems and it seems to have fixed it.
FYI. The 'kitchen printer' is actually a display - A Galaxy Tab A 10", the POS devices are Galaxy Tab A 8". No error messages were appearing.