Billing & subscriptions

Hello dear Loyverse Team I like Loyverse POS very much! Thank you for your hard work! Unfortunately, I want to report an issue which I face today: My last payment for the Advanced inventory was failed. I used the same credit card as before. Previous months everything was fine. But this time I cannot pay for some unknown reason.

I'm from Indonesia, I use three banks with maestro and visa but when I fill to active by debit card, all of the cards is rejected. is there someone have the same experience with me, please.

Help please. My account is put on hold. I cant use live chat.

When I log in to back office all of the menu options apart from "Settings" and "Help" are greyed out and cannot be accessed. The till still works without issues, just the back office is not working. I have tried accessing from multiple devices and browsers but it is always the same. Any suggestions why this would be?

Hi I accidentally unsubscribed how can i get back i just got renew this month invoice.pdf

I accidentally unsubscribe my employee management . And when I subscribe it back I lost all my data . I can’t live chat to get support now . I also close an outlet after activate it back my subscription. So I’m over charge currently

Donde hago los pagos

Bonjour, Nous avons deux comptes Loyverse avec pratiquement la même activité retail : Compte VAPORFY Compte PIPAS66 Nous avons remarqué qu’il existe une différence dans la facturation. Sur le compte PIPAS66, un abonnement supplémentaire appelé : “Historique des ventes illimité” est facturé à 5 USD/mois. Cependant, cette option n’apparaît pas sur le compte VAPORFY, alors que les deux comptes utilisent pratiquement les mêmes fonctionnalités et le même type d’activité. Nous souhaiterions comprendre : À quoi correspond exactement cet abonnement ? Pourquoi il apparaît uniquement sur un compte et pas sur l’autre ? Est-il obligatoire po…

We paid our subscription on 9th Feb 2026. For some unknown reason there was a chargebavk by our bank on 13th Feb. Now our account is on hold. We can login but cant access live chat as it is for paid subscriptions and we cannot access the billing and subscription button, it is deactivated in the drop down menu so we are stuck. We only have help@loyverse.com and cant fix anything in the app. Any advice welcome please as we need to run our business and we are currently in the dark!

I just want to ask if how can we pay for the subscription, we do not have a credit card what is the other payment method or where we can send our payment?

Bom dia, tudo bem? Não estou conseguindo pagar a assinatura. Ao cadastrar o cartão aparece essa mensagem: "Ocorreu um erro inesperado. Por favor, entre em contato com o suporte ao cliente, ou tente novamente mais tarde." E mesmo assim foram cobrado no meu cartão esses valores "imagem em anexo":

Hey, is there anything I can do since I cannot add a payment type to Loyverse. I need to export receipts and should add a payment type to do a subscription. There is an error message that says "an unexpected error occurred" or something similar when I try to add my credit card to the system. What should I do?

I need to change the phone that I use as the mobile number I had has now changed. How do I do this?

El portal web me dice que está en espera, hice el pago en el tiempo correspondiente y aún me siguen funcionando la aplicación móvil

I'm a bit frustrated about this subscription because it wasn't in place when we first subscribed to Loyverse. I've always been able to check my sales history and now all of a sudden I can only do this if my charity subscribes and pays £5 per month for the add on. All I want to do is check back over this financial year from April 2025. It is very sharp practice to start charging for something that we've had without charge, and had when our charity first subscribed to Loyverse. I tried to check data from August 2025 and couldn't understand why I couldn't access - then realised there was a message underneath the calendar that said I can have a free trial before sub…

Hi, how to delete/remove my card details in the system? I want to change the payment card for subs and i dont know how to remove the old CC from the payment. Thanks in advance.

Good Day! Please, help me I cannot proceed with the payment in my subscription, due to wrong old number which my account here has. I'm making my payment but the old number hinders the way. Thank you!

Good day I have subscribed to the unlimited sales history function but have been overcharged. I have attached a screenshot. Please take note of the R86.51 charge. Please can someone assist.

why export the receipt require additional charge $5/month? it's free of charge , and it is one of marketing features listed out when we purchased a license 8 years ago.

Hi, does anyone know how to stop subscription for unlimited sales history so it will not keep sending bill?

Please could you assist with how or where we go to pay for the full version as we are currently using a free version. We would like to make an EFT payment but cannot find this option in payment method. Your help will be greatly appreciated.

Any other payment option for us who have difficulties on getting a credit card. Thankyou

I paid for a subscription and got charged on the 1st of the month, as usual. But today, when I tried to check my sales from last month, it says I need to subscribe again to access the data. Is this a new subscription policy from Loyverse? I also can’t access the live chat support, so I’m posting here instead.

quiero cambiar la tarjeta que registre para hacer el pago pero no encuentro como hacerlo

I am trying to export my sales report from the previous month, which requires a subscription, but when I try to pay for the subscription, it tells me that my email is not confirmed, so the payment cannot go through. However, I have confirmed the email address many times. Has anyone else encountered this problem?

Hello, I noticed that my Loyverse dashboard is currently locked, but I’m not subscribed to any paid features like Unlimited Sales History, Employee Management, or others.

May I know how to subscribe 1 store in loyverse account? As my loyverse has 23 store, and i only need 1 store sales report.

If i have 2 employees . I am need to pay 10usd/ Month .

I am running into issues with the service where receipts are not getting stored in the history, I assume it is because I don't have the unlimited sales history subscription. I have attempted to subscribe but don't see it as an option. The only options I see are: Employee management --> I am a solo operation, I don't need this service. Advanced inventory --> I manage inventory on a different system, so I don't need it. Integrations --> I don't need this service, I don't have to integrate with another services. Please I need help, I don't know what else to do. My receipts are not getting stored. Thanks in advance.

Hello guys, does anyone encounter this kind of problem with loyverse? it say account on hold even through its been paid on its due date? and i couldnt access live chat also to resolve this issue.

hi...i want to pair Oderlina apps with my loyverse n its need to be subscribe,but when i finish filling my card for payment and click subscribe,nothing happen..i also look in billing & subscription tab there is no tittle for integrations sub..

Hello, I am running a tuck shop at my non-profit organisation. As my organisation does not support credit card for payment but I would like to subscribe the function of unlimited access of reports and receipts, is there any other payment method available for the subscription e.g. apple store gift card? Thank you. Regards, Kiley

Click on the ‘Add payment method’ button to add your card information. Fill in all fields and click on the ‘Save’ button. All information will be verified. If any information is missing or incorrect, a popup message will notify you what needs to be corrected. If all the information is correct, your card will appear as a payment method. Now you can subscribe to the Employee management and Advanced inventory. What form of payment is accepted? We can accept credit and debit cards. Currently, we only accept Visa, MasterCard, Maestro, Discover, and JSB card types. Users from the USA, Canada, and Japan can use Amex card type also. I do not …

Saya mau bertanya untuk langganan Pembayaran langganan Riwayat penjualan tanpa batas bisakah pembayaran langsung 1 tahun dan metode pembayaran nya ada kah yang lain? seperti transfer online?

How can we change the subscription fee for Advanced Inventory management or Employee Management from monthly to yearly? Or yearly to Monthly?

I just received an email confirmation of my Integration subscription, however, I am not able to access the Integration features. Your assistance is greatly appreciated. SteveS

My account is on hold. I am paid for 1 year. Please help.