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Customer Stories

A blog by Yasuaki in General

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Customer Stories

Tradition Meets Technology: How a Wellness Store in Kuching Uses Loyverse

We spoke with Chuan Chin, who runs a wellness store in Kuching, Malaysia. Open for about a year, the business combines traditional Chinese medicine-inspired services with modern wellness technology. Drawing on a background in software engineering, Chuan Chin also uses Loyverse POS, Employee Management, Unlimited Sales History, and the Loyverse API to streamline daily operations and make informed business decisions. Could you briefly introduce your business and explain what motivated y
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Customer Stories

Faster Service, Better Insights: A Smarter Way to Run Open Format Restobar with Loyverse 

We met with Hugo de Leon, the owner of Open Format Restobar, a bar and restaurant that also operates in partnership with a taqueria. It is located in Monterrey, Nuevo Leon, in the Barrio Antiguo. They opened their business three and a half years ago and have been using Loyverse since September of last year. When you opened your business, were you already using a point-of-sale system, or did you start using one before switching to Loyverse? Yes, we have always had a point-of-sale
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Customer Stories

A Taste of Home: How Vietologie Brings Vietnamese Food and Family Tradition to Helsinki

Vietologie began with a simple belief: food is at its best when it is prepared with genuine care and tâm - the heart and intention behind what we do. For this small family of food enthusiasts, sharing Vietnamese flavors is not only a source of joy and pride, but also a way to bring people together around thoughtfully prepared food. Rooted in a love for Vietnamese cuisine and Helsinki’s calm, welcoming energy, Vietologie has stayed true to the values that have guided the business from the ve
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Customer Stories

Growing Smarter: How Loyverse Helped a 20-Branch Retail Business Go Digital

Growing a retail business from a single store to 20 branches is a major achievement. But as a business expands, the systems that worked in the beginning don't always scale with it. For the first 15 branches of our retail business in the Philippines, everything was done manually. Sales, monitoring, and records were all handled on paper. As the company continued to grow, it became clear that this approach was no longer sustainable. That realization led us to look for a digital solution t
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Customer Stories

From Paper Order Tickets to Real-Time Control: Loyverse Transformed the Management of Teenek Cocina Mexicana 

Aid Olivares Vicencio is a professional chef, holds a degree in Gastronomy, and a master’s degree in Hotel and Restaurant Management. After a distinguished international career in Mexico, Miami, Monaco, Ireland, and Barcelona, he decided to start his own business in Mérida, Yucatán, with his restaurant Teenek Cocina Mexicana. His culinary concept combines traditional Huasteca cuisine with Mayan influences, preserving flavors and techniques from his Veracruz roots. How long have you been usi
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Customer Stories

Steady Wins the Race: The Journey of Mama Sassy's Gourmet Foods

Some of the best businesses begin with an unexpected moment - and for Mama Sassy’s Gourmet Foods, it all started with a surprise gift of fresh goat peppers. In this interview, Cherelle Cartwright shares how a homemade pepper sauce evolved into an award-winning gourmet food brand celebrating the flavors of The Bahamas. She shares her entrepreneurial journey, the inspiration behind her products, and how Loyverse helps her manage inventory, sales, and business growth. From supporting local farmers
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Customer Stories

Growing a Coffee Shop with Smart Budgeting: How I Expanded to Five Outlets Using Loyverse

Starting a business after the pandemic wasn't easy, especially with limited capital. However, by staying disciplined with my budget, building a community around a shared passion, and using the right technology, I was able to grow my coffee shop from a single location into a business with five outlets across Yogyakarta, Indonesia. This is the story of how careful planning and data-driven decisions helped make that growth possible. How did you start your business? I co-founded 31 Bloc, a
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Customer Stories

The Change That Saved Mixer Pub: From Costly Losses to Confident Business Management with Loyverse.

Could you tell us a little about your business? What type of business do you run? Hello, my name is Roberto Montenegro. We opened our business seven months ago, on December 5, and we've been using Loyverse for the past five months. Our business is called Mixer Pub. We originally envisioned operating on two levels. We rented two spaces: one on the ground floor and another on the second floor. The plan was to have a family-style restaurant downstairs and a sports bar upstairs. About three mon
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Customer Stories

Growing with Loyverse: JB Tech’s Practical Tips for Multi‑Store Retail

JB Tech began as a student side gig and has grown into a multi-location electronics retailer selling cell phones, laptops, and computers. The owner turned a steady buy-and-sell routine into a physical store four years ago and has since expanded to four branches. Early challenges—cash flow, inventory, and employee management—pushed them to look for a user-friendly POS, which led them to Loyverse. Today Loyverse helps JB Tech track real-time sales, manage inventory, and streamline operations as th
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Customer Stories

Why Data Matters: How New Town Coffee Uses Loyverse to Grow Smarter

What type of business do you run? How long have you been in business, and where are you located? We are based in Nicaragua. My name is Álvaro Jaime, and our business is called New Town Coffee. My wife and I founded it three years ago, in 2023. We own a coffee business with a kiosk-style concept rather than a traditional café or large storefront. We're a small business. We started with a single coffee kiosk, and today we operate three kiosks across Nicaragua, with a fourth one opening soon.
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Customer Stories

How a Former Software Developer Built a Thriving Pharmacy Through Simplicity and Service

Building a Business with Purpose Entrepreneurship often begins with a simple idea, but sustaining a business requires vision, adaptability, and the right tools. For Godwin Sinyangwe, that journey started more than two decades ago in software development before expanding into retail with the launch of a grocery store and a pharmacy. Driven by a desire to create opportunities within his community, Godwin has built his businesses around one guiding principle: making life easier for both c
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Customer Stories

Creating Experiences Beyond Coffee: Roi Peretz’s Journey with Calma Cafe

Roi Peretz, co-owner and manager of Calma Cafe, shares his journey of building a unique hospitality experience in the Philippines. What began as a collaboration with a friend has grown into a dynamic venture that includes a coffee shop, restaurant, and an upcoming wellness center. Driven by creativity and a passion for delivering memorable experiences, Roi and his team have turned challenges into opportunities. From marketing in a remote location to adapting to diverse customer tastes, their sto
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Customer Stories

Brewing Purpose: How Hebrew Coffee Blends Faith, Community, and Smart Business

In the heart of the Philippines, Joyce Tembrevilla has built more than just a coffee shop—she has created a space rooted in faith, purpose, and community. As the owner of Hebrew Coffee, her journey began with an unexpected shift that turned into a meaningful mission. What started as a simple business idea evolved into a way to support her church and contribute to ministry work. Today, Hebrew Coffee stands as a testament to how passion, resilience, and the right tools can turn a vision into a thr
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Customer Stories

Without Loyverse, we wouldn’t be able to operate.”: How El Rincón del Cítrico grew to serve over 13,000 customers per month

“Sin Loyverse no podríamos estar funcionando”: El Rincón del Cítrico y su crecimiento a más de 13.000 clientes al mes Para comenzar, ¿podría darnos una breve introducción de su negocio? El nombre del negocio es El Rincón del Cítrico. Localizado en Chile, en la capital, Santiago de Chile, en una comuna llamada La Cisterna. Nosotros manejamos un negocio de importación de paltas, de aguacate. Tenemos venta por menor y mayor, nuestro fuerte es la fruta, la verdura y la importación de la
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Customer Stories

From Farm-to-Table to Digital Efficiency: How The Vorra Bistro Navigates Seasonality and Growth

At The Vorra Bistro in Chiang Mai, blending authentic Italian tradition with modern sustainability requires more than just great ingredients—it requires the right technology. After outgrowing their initial hotel management system, the team turned to Loyverse to handle the high-volume demands of a busy restaurant. In this interview, we explore how they use digital tools to navigate extreme seasonality and maintain a seamless guest experience. Can you briefly describe your business? We a
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Customer Stories

Saving Time on the Road While Enhancing Customer Service with Loyverse POS

We interviewed Miguel Ángel Espinoza, one of the owners of Farmamovil, who shared with us how they transitioned from handwritten notes to managing their sales and inventory using Loyverse as their ally. In this interview, he shares how implementing the system allowed them to work more efficiently, even in areas without an internet connection, and optimize each day on the road. Could you briefly tell us about your business, what you do, how long you have been operating, and where you are loc
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Customer Stories

From Personal Healing to Retail Success: How CBD Infusions Grew with Loyverse

In 2019, the founder of CBD Infusions in the United Kingdom turned a deeply personal journey into a thriving health-focused business. Inspired by the search for natural pain relief solutions for a family member, the company was built on a strong belief in the benefits of alternative health products. Despite launching just as the COVID-19 pandemic began, the business adapted quickly and found new ways to reach customers. Today, CBD Infusions continues to grow, supported by reliable suppliers and
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Customer Stories

Armando Mariscos’ Success: Control, Strategy, and Smarter Business Decisions with Loyverse

Today, Jorge Martínez shares the story of his business, Armando Mariscos, and the experiences he has had as an entrepreneur using Loyverse. We publish these interviews to give a face to Loyverse users, to learn more about the people behind the screen, and to share experiences that can guide those who are just beginning to use the system. To provide context for readers, could you tell us a few details about your business? My name is Jorge Martínez. My business is in the restaurant in
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Customer Stories

Brewing Change in Maseru: How Divine Delights Coffee Is Inspiring a New Culture

In 2024, Limpho Debeshe opened Divine Delights Coffee in Maseru, Lesotho, with a vision that went far beyond serving coffee. Motivated by social challenges facing the youth and a desire to create a more mindful community space, Limpho set out to introduce a different culture—one built around conversation, quality, and purpose. In this interview, she shares her journey as a coffee shop owner, the philosophy behind her specialty coffee business, and how Loyverse supports her daily operations.
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Customer Stories

Building a Trustworthy Business with Loyverse and an Owner Who Believed in Her Bakery from Day One

Today, we meet Alejandra Vásquez, the owner of Mon Marie an online bakery who has witnessed and guided the growth of her business after facing several changes, always maintaining the mindset of building a successful business with clear goals and without underestimating the small steps.  To begin, could you briefly give us an overview of your business? What is it about, what products do you offer, and how long have you been in business? I am the owner of a bakery. At the moment, it oper
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Customer Stories

From Market Gap to Measurable Growth: How a Kenyan Wholesale Business Uses Loyverse to Stay Profitable

Running a wholesale business comes with constant movement, tight margins, and the need for absolute clarity over numbers. In this interview, a Kenya-based wholesaler shares how identifying a market gap led to building a growing consumables business—and how early challenges pushed them to rethink how they track sales, profits, and inventory. Discover how Loyverse POS helped bring structure, flexibility, and data-driven decision-making to a fast-paced operation. What type of business do you h
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Customer Stories

From Manual Orders to Smart Management: How Loyverse Supports a Grill Business in Honduras

Brady Mendoza, co-owner of a family-owned grill restaurant in Honduras, shares how implementing Loyverse transformed the way they manage their daily operations. From improving order organization during peak hours to gaining better control over inventory and sales, Loyverse became a key ally in operating the business with greater efficiency, clarity, and peace of mind. To begin, could you briefly tell us about your business? How long have you been operating? The business is a grilled fo
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Customer Stories

A new entrepreneur with great vision shares his experience with Loyverse in his first venture!

Altum Solutions is a new business in Lesotho. They offer all premium smoking products. The owner, Mr. Makhupane, shares his story of how he started the business and his experience with Loyverse.  Can you briefly describe your business? My name is Moreli Makhupane. I am from Lesotho. We started this business two years ago. But by then, we didn’t use this web-based POS. I learned about Loyverse recently because I was trying to use QuickBooks, and I asked them which is the best POS I can
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Customer Stories

Discover the story of La Casa de Teo, and Loyverse as its main operational tool.

Discover the journey of La Casa de Teo, a Mexican restaurant that made Loyverse its main operational tool to support and scale its business. To begin, could you please share with us about your business? Where is it located? Our business is located in San Bernabé, Moxtitla, in Puebla. We have been using the Loyverse system for seven months. We started operating in July of last year; initially, we began in a very informal way, working out of our home garage, and today we are a small restaur
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Customer Stories

From Pop Up to Community Hub: How a Small Slow Bar Coffee Shop Found Its Purpose

In a landscape where new cafes open every day, it is rare to encounter a story as grounded and personal as this one. What began as a simple coffee stand outside a family home has grown into a movement shaped by slow living, local farmers, and genuine human connection. In this article, the owner of Nogi Slowbar shares how a small idea became a thriving community.   Why, How, and When I Started My Business The journey began in April 2024. My husband and I run a production house
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