SumUp

I love loyversew, but it wont work with my sumup air card readers anymore, hjis is a sumup issue, as it will only let me use sumup pos, which is rubbish. Basically i connect in sumup to the card reader, it connect ok. when i then minimise the sumup app or switch to anything else the bluetooth connection drops, sumup dont seem to care, hoping someone has suggestions. I have restarted / rebooted card reader and tablet multiple times, i have uninstalled the app. I have re-set Bluetooth Thank you TERRY

Most of the time - our SumUp / iPad Pro works fine. But some times - after you’ve clicked accept payment with SumUp, you just get a spinning wheel, and nothing happens. The SumUp card reader shows no issues - Bluetooth connected, etc The IPad - has WiFi, and Bluetooth. Connected to the SumUp card machine. Can anyone offer any help on what the issue could be? Or - what steps to take when this happens to reset the process to complete the sale. Many thanks.

i am having the same issue with the server error on sum up payments it works once ok then the next payment the server error comes up and the app is then stuck in a loop.. i have updated loyverse today still no change ..please advise

account error, please reconnect your SumUp account in back office and try again

Buenos dias, Estoy intentando integrar cobros con sumup, en configuracion,metodos de pago, agregar metodo de pago, en adiccion de metodos de pago en la ventana desplegable de tipo de pago no me aparece sumup, a que es devido? gracias

I've set everything up on my POS to accept payment through SumUp, however when I take a payment that way, tap to pay is not showing, whereas if I use the SumUp app, it does. This is my preferred way of accepting payments, so its a bit of a pain if for some reason Loyverse doesn't allow it. I can't find anything with regards to tap to pay specifically. Please can anyone help?

Hi, can Loyverse trigger the native SumUp feature that allows customers to select the tip directly on the SumUp Solo terminal screen? (see attachment) This would improve privacy, speed up checkout, and eliminate the need for an extra Customer Display (CDS) tablet. Is this planned? Best regards!

With SumUp now mandating Android 10 and many POS platforms e.g Sumni T2 on max Android 9, does this kill this wonderful marriage.

I've been using SumUp since March with no issues until last week. When I try to make a transaction using the main POS terminal through SumUp (Solo) I get an error message saying "Sumup keeps stopping". I have reinstalled Loyverse and SumUp and checked bluetooth connections. SumUp Solo is working independently via Wifi, and is also working through Loyverse POS app on my iphone.

I tried several times without success...

Every now and then the pos of sale resets during a sumup transaction and doesn't log the sale even though sumup does. Any help?/ advise

We have a setup with two POS terminals (Android). On both tablets Loyverse is installed and also SumUp. We've succesfully connected Sumup Air on one POS but cannot add a second SumUp device to the other POS. Both POS are in eachothers bluetooth range. Have disconnected SumUp and also logged off from SumUp but no success. Followed the steps as described in the support area (https://help.loyverse.com/help/credit-cards-sumup). Get the following error message, i.e. Cannot create another SumUp payment method. Any idea how to solve this?

We are now unable to open the SumUp app on our POS tablet as it is running Loyverse on android 7.1 and Sumup app wants android 8+ so no automatic connection to the card reader - how can we get the automatic connection back?

Can I pass on Pos Fees to customers?

Hi, we have a problem. When we try to charge a customer using SumUp we get the following error on our loyverse POS. 'Payment system authorization error. Please contact customer support'. (see attached screen shot). We have rebooted out ipad and rebooted and connected the SumUp machine. It still gives us the same error. Can anyone help with a suggestion on how to fix this. Thank you

How can I set up a card payment for loyverse in Singapore.

Hola amigos, quiero obtener la forma de pago de sumUp, pero en el momento que quiero agregar el método de pago no me aparece, ayuda

Can’t pay with sumup. Sing in error in my device but connected in back office. Tried uninstall everything but still same issue appears. I have contacted SumUp directly and from their side it is working correctly. Pls help!

Is it possible to use a Sumup device for each checkout? Does anyone know how many devices can be connected to a cash register or a shop at the same time?

Hello we would like to integrate take payments, sum up transactions fee rates are too high. can you please help integrate we would like to stick to loyverse due to its ease of use and inventory management modules. it's a shame that we can't integrate other payment providers please help if possible

Last week we organized an event at school. At the entrance, we had a Chromebook with the Loyverse POS app to allow people to pay the entrance ticket using a Sumup Air device. At the bar, we used an ipad with the POS app, also with a Sumup Air. I created 2 stores in our Loyverse backend - one for the entrance, and one for the bar. Everything went perfect. But when we now look at the Sumup receipts, we notice that all transactions from the entrance have description "Product" and get a 1.69% tarrif for Sumup. Sales from the bar have description "Sale" and they get a tarrif of 2.75%. I checked everywhere in the settings in the backend, but can't find anything differ…

Running SumUp v2.64, Loyverse v2.36 on a Sumni T2 terminal (Android 8). Having just updated the SumUp and Loyverse software credit card refunds have stopped working. I know the error message "Unable to make a refund. Item(-s) have already been refunded on another POS" is spurious because the transaction and refund were made sequentially, out of trading hours when I was the sole till operator. If you need it for investigating here's one of the receipts with it's transaction details.

Keep getting similar errors when trying to process a payment through sumup. I have tried deleting the sumup payment from the back office and reconnecting to my account. I also deleted the sumup app from the tablet and went to download from the playstore again but says it wasn't compatible with the tablet even though I got the pos three weeks ago. So downloaded an earlier sumup version from an apk website but still getting the errors. Any help welcome as literally only got the system several weeks ago.

How do we enter tips in payment system, we do not show the screen to add tips.

Can anyone help, I'm trying to connect to Sumup for automatic payments, I've set up SumUp in the back office and click connect, logged into SumUp and then when it tries to redirect it comes up with: Access to r.loyverse.com was denied You don't have authorisation to view this page. HTTP ERROR 403 I have tried this on numerous devices using different browsers, always the same. My SumUp password is correct as I can use it manually. Any ideas? Thanks in advance Nick

Cuando le doy a conectar cuenta, me salta el siguiente mensaje. {"error_message":"access token required","error_code":"NOT_AUTHORIZED"}

This is strange... we are using 3 iPads and 3 sumup devices. They are located in different areas of the shop (not next to each other). We've been using this setup for about 2-3 years if not more. Today, a strange issue is happening, the sumup devices have been disconnected, and a message is coming onto the loyverse screen asking us to turn ON the bluetooth. But the bluetooth is turned ON. Our barcode scanner is bluetooth and is working good. The other strange thing is that the message appearing on screen is different on each iPad. The devices are working with my separate sumup app on my phone. So I do not think the issue is with the devices. Like I said. It's 3 …

Currently, when trying to process a card payment from our POS, we get an error message saying to reconnect to the Sumup account in the backoffice. To reconnect to our Sumup account in the backoffice, I first need to disconnect. Unfortunately, this gives an 'Unexpected error, try again later or contact the helpdesk'. I have the idea the underlying problem might be that the connection from the Loyverse platform to Sumup is not working, but in any case I would really appreciate tips on how to solve this issue..

i am trying to set up sum up payments i have added payment type ok but when i try to connect to sum up to link accounts i am getting a html error Cannot GET /authorize see console GET https://api.sumup.com/authorize?client_id=X7kYbcyjAPlVQzk2da30BeuXw_Za&response_type=code&redirect_uri=https://r.loyverse.com/data/api/oauthlogin&state=kota4r1nqbtoyd5f0q8dr 404 (Not Found) (anonymous) @ r.loyverse.com/dashb…b796604b014ba7.js:2 (anonymous) @ r.loyverse.com/dashb…b796604b014ba7.js:2 (anonymous) @ r.loyverse.com/dashb…b796604b014ba7.js:2 $digest @ r.loyverse.com/dashb…b796604b014ba7.js:2 $apply @ …

Hello! I am tryong to go thru the process for using my sum up device. But I am stuck at the start, as SUM UP doesn't show up in the payment mode selection on my dashboard, when I am setting parameters (see pic) : Some tricks, advise or idea to solve the trouble? Thanks in advance, guys! Christophe

Bonjour, en effectuant un payement par loyverse via terminal sumup, l'opération se déroule bien mais dès que le client a fait son code, que le paiement est accepté, le ticket ne s'imprime pas et la transaction ne se retrouve pas dans le listing des transactions journalières. Que se passe-t-il. Vue que je n'ai aucune visibilité des nouvelles transactions et que le client n'a pas de ticket comme preuve de paiement

Dear I try to connect my sumup cardreader with my loyverse account. The moment I have logged in to my sumup account and I have to authorize the permission request of loyverse I get the following message "Toegang tot r.loyverse.com is geweigerd Je hebt geen toestemming om deze pagina te bekijken. HTTP ERROR 403" How can I solve this?

I get to the point where it says “Loyverse is requesting permission” this page is not showing it’s just blank

Hi, Our Sumup has linked fine to our Sunmi D2 mini using Loyverse for the past 18 months or so but I've suddenly got the error message: "Sumup account error. Please reconnect your SumUp account in back office and try again" Nothing has changed in back office however I have updated it, reset the POS, signed out and in etc and the error message won't let us use the Sumup. The Sumup account is okay and the reader is fine to use manually. On back office it states: "To configure card reader go to the settings menu in the Loyverse POS app." however on the POS app settings there is no tab for the card reader. Can you please provide some ass…

Sum up has been added as a payment office in my loyverse back office but doesn't show up in the loyverse app on the tablet. Zettle is also a payment option and it shows up. Sum up app has been installed on the tablet. Not sure why it isn't showing as an option in Loyverse? new to SumUP. Thank you!

Hello, since a couple of days we got a problem on both of our tablets (Samsung tab A8) and sumup systems. When we press on the button for payment with sumup it loads slow or sumup goes in a loop with showing the logo, after payment loyverse closed itself and there is no transaction of that payment in the system. How can we solve this.

I would like to make my payment more seamless. In Malaysia, there are a couple of methods one can pay via ewallet or card. However, I'm not too sure whether it's possible to get a SumUp device and connect it to my Loyverse.

There seems to be a fundamental glitch in the system with the placement of the signature collection popup. As if it's not bad enough that the signature can't be turned off for small transactions like it can on most all other POS systems, for restaurants using the Customer Display System, why in the world would the SumUp signature box popup on the employee side? It makes no sense. If nothing else it could pop up on both and just wait for the first submission. "Oh here Ma'am, I realize you're looking at your order and total on that screen, but let me bring my screen around the counter for you so you can sign your name..."

I'm trying to understand what SumUp card readers are compatible with Loyverse and what the integration level is. In the UK there are 3 models available: - SumUp Air Card Reader - SumUp 3G Card Reader - SumUp 3G Card Reader with printer Are all three compatible with Loyverse? Is the 3G (with WiFi) available to all POS devices on the same WiFi network or does it only connect to one device via Bluetooth? Is the printer variant compatible for printing the Loyverse receipt or is it just the SumUp transaction printed? If it can print a Loyverse receipt, can it print receipts for cash transactions and bills for each table?

Just recently, within the past couple of weeks, addition steps have been added to Sumup card payments. I don't know if this is the result of someone changing the configuration here or a change made by Sumup or Loyverse. After selecting card payment, a screen opens asking if its Card Reader or Payments Link. Having selected Card Reader, the system then scans for the card reader and a screen asks to confirm the Card Reader serial number. Having confirmed the last 3 digits of the card reader, the system then allows the card payment. This takes an age and is much more complicated than before and we desperately need to get back to the old settings. Another post …

When I use the Loyverse-Pos on my iPad I can choose sumup as payment system and it connects directly with the card-reader. But now I want to work with a Lenovo-Tablet and android-System and there I need to install the sumup-app as well and when I chose to pay with sum up, it opens the sum-up app and I have to wait much longer and do more clicks until payment is done...any solutions on how to integrate sum-up-card-reader directly into loyverse? thank you

it won’t let me log into allow SumUp. It sends me to the back office and SumUp and cash are both there I’m obviously missing something but I can’t see what thanks

Solo aparece en el menu de configuración de la tpv las opciones de impresoras y general. Faltan los metodos de pago en la version de tablet de ios. Tengo otra terminal en un movil y pasa lo mismo. Me salta error cada vez que se comunica con la aplicación de sumup.

Hi All We have pretty much just started trading and using both terminals fully at the weekend When pressing the card payment selection and the till connects to the sumup reader its very very slow Sometimes doesn't connect Is there a way to resolve this ? Thanks Chris

Hi, We're trying out Loyverse in a bar setting (with many quick small orders). After our experiments we've concluded that it mostly works great, but we're struggling with the connection to our payment terminals. The SumUp Air terminals go to sleep after a little while when they're not being used. Reconnecting and waking them up once we click the (pay with) "cards" button takes quite a while (too long to be usable). I noticed that the SumUp SDK mentions a prepare method that already connects to and wakes up the device: https://github.com/sumup/sumup-ios-sdk#prepare-the-sumup-card-terminal-in-advance Maybe it would be possible to call this method immediately …

After testing across 4 different models of Android, and two separate accounts, we are having an issue refunding SumUp transactions. When attempting to refund the entire transaction, a toast message appears stating "Oops! Something went wrong!". The receipt for the sale usually shows some details regarding the SumUp payment, however these are not visible in the POS app, only visible in back office. This may be relevant. Is this a known bug from the recent update? Are there any work arounds or fixes you are aware of?

Hi, we have a weird one on our system. On our POS system we have a sale for £5. We have a receipt in back office but when you look into the receipt items there is no record relating to the receipt. According to the receipt it was a card payment but we have no record of it in our sumup reports. How is it possible to have a receipt record but with no receipt item record?

Although my SumUp 3G card reader is connected via Bluetooth in settings on my iPad device, it won’t connect in the Loyverse POS app, it keeps saying try again. Any ideas what I’m doing wrong please

Hello, I tried integrating my sumup terminal with loyverse but this option is not available for me in the backoffice. I assume that my country (Colombia) is not available in the list of countries that allow for that integration, however it seems to me that all the requirements for the integration are already in place, this just needs some minor update from Loyverse's side in order to add colombia to the list of available countries The development work has already been done by loyverse for other countries, and Sumup operates in Colombia without issues, I use it for my restaurant currently. Would it be possible for you guys to add Colombia to the list of availabl…