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Sumup Account Error

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Our Sumup has linked fine to our Sunmi D2 mini using Loyverse for the past 18 months or so but I've suddenly got the error message:

"Sumup account error. Please reconnect your SumUp account in back office and try again"

Nothing has changed in back office however I have updated it, reset the POS, signed out and in etc and the error message won't let us use the Sumup. The Sumup account is okay and the reader is fine to use manually.


On back office it states: "To configure card reader go to the settings menu in the Loyverse POS app." however on the POS app settings there is no tab for the card reader.


Can you please provide some assistance?




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Could you please try disconnecting your Sumup account in the Back Office --> Settings --> Payment types --> Sumup page and then reconnect it again?

We also recommend you check if the Sumup app or the card terminal itself have any updates.

We will be waiting for your feedback.

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  • Solution


It turns out that the password of the Sumup account had been changed. I think this meant that the link to Sumup had to be reset and it's working now.


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