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Sumup account error


SamRS

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Keep getting similar errors when trying to process a payment through sumup. 

I have tried deleting the sumup payment from the back office and reconnecting to my account. 

I also deleted the sumup app from the tablet and went to download from the playstore again but says it wasn't compatible with the tablet even though I got the pos three weeks ago. 

So downloaded an earlier sumup version from an apk website but still getting the errors. 

Any help welcome as literally only got the system several weeks ago. 

IMG-20240203-WA0005.jpg

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Hello,

In this situation, we recommend contacting Sumup customer support as the error message you are seeing is displayed from their side.

If you have any additional questions or concerns, please let us know.

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  • 3 weeks later...

Hi SmaRS, same error message here. Worked perfectly in our trial but a few weeks after going live the same error message as you, Transactions do complete though, both in SumUp and Loyverse suggesting this is the transaction outcome message that used ot pop-up. A bit worrying if the transaction failed ... how would we know. I did contact Sumup and logged the error. They are usually very prompt to reply. Not heard anything in 3 weeks, not even a diagnosis suggestion. Will be chasing.

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