Loyverse closed itself after payment sumup

[Stijn]

Hello, since a couple of days we got a problem on both of our tablets (Samsung tab A8) and sumup systems. When we press on the button for payment with sumup it loads slow or sumup goes in a loop with showing the logo, after payment loyverse closed itself and there is no transaction of that payment in the system.

How can we solve this.

[Shinjin]

Hello,
Thank you for your post,

Our team will investigate your issue and we will let you know as soon as we have any developments.

Feel free to contact us if you have any additional questions or information.

[Kiki]

Hi. Same here. We have 3 shops and its a very messy and unreliable. 
 

please give us solution asap. 
 

thanks

[Shinjin]

Hello,

Could you please send us an email to help@loyverse.com using the email address of your Loyverse account in order for our team to verify and investigate?

As soon as we will have more details we will let you know.

[Esteban]

Por aquí otro que le pasa lo mismo. Solución rápida please!!

[Esteban]

On 5/30/2023 at 4:02 PM, Esteban said:

Por aquí otro que le pasa lo mismo. Solución rápida please!!

Desde ayer vuelvo a activar el pago a través de Loyverse y va perfecto !! Curioso!!

[Esteban]

Vuelven los problemas. Que asco de verdad 

[Esteban]

Solución. Al final dedico un MÓVIL Android con l app de sumup y por bluetooth sincronizó los datos y hago el cobro. Una pena que vaya como el culo con Loyverse 

[Shinjin]

Hello,

Is the issue you are experiencing still related to the Sumup application crashing when selecting "Sumup" from the payment type selection screen? Or are you experiencing another issue with Sumup?

Do you see any error messages? Would you be able to record what kind of issue you are having?

We will be waiting for your feedback.

[Shinjin]

Hello again,

In general, we recommend always making sure that your Loyverse POs app is updated to the latest version and please also make sure to update the card reader through the Sumup app.

If you have any additional questions, please let us know.