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Loyverse closed itself after payment sumup


Stijn

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Hello, since a couple of days we got a problem on both of our tablets (Samsung tab A8) and sumup systems. When we press on the button for payment with sumup it loads slow or sumup goes in a loop with showing the logo, after payment loyverse closed itself and there is no transaction of that payment in the system.

How can we solve this.

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Hello,
Thank you for your post,

Our team will investigate your issue and we will let you know as soon as we have any developments.

Feel free to contact us if you have any additional questions or information.

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Hi. Same here. We have 3 shops and its a very messy and unreliable. 
 

please give us solution asap. 
 

thanks

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Hello,

Could you please send us an email to help@loyverse.com using the email address of your Loyverse account in order for our team to verify and investigate?

As soon as we will have more details we will let you know.

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