AirthVenue Posted July 25, 2022 Share Posted July 25, 2022 Hi All We have pretty much just started trading and using both terminals fully at the weekend When pressing the card payment selection and the till connects to the sumup reader its very very slow Sometimes doesn't connect Is there a way to resolve this ? Thanks Chris Link to comment Share on other sites More sharing options...
Bautista Posted July 25, 2022 Share Posted July 25, 2022 Hello, At the moment we don't receive any complaints from other users, so please try to check the Bluetooth connection in your device and from the card reader. Waiting for your feedback. Link to comment Share on other sites More sharing options...
AirthVenue Posted August 8, 2022 Author Share Posted August 8, 2022 Hi There Both terminals are loosing connection and are very slow at connecting again When they are connected they are very slow at sending the transaction to the card reader Thanks Chris Link to comment Share on other sites More sharing options...
Solution Bautista Posted August 9, 2022 Solution Share Posted August 9, 2022 Hello Please, can you try to update the POS app for the last version(2.24) and see if the issue is solved? Also, it is possible to send us a video showing this issue? Waiting for your feedback. Link to comment Share on other sites More sharing options...
AirthVenue Posted August 10, 2022 Author Share Posted August 10, 2022 Many thanks I have updated the software and it seems to have resolved it, although i will fully test and confirm this when we are open on the 2th August Many Thanks Chris Link to comment Share on other sites More sharing options...
AirthVenue Posted December 30, 2022 Author Share Posted December 30, 2022 Hi there We are still having trouble with this connecting sometimes when it’s very busy it holds the service up is there an alternative ? Chris Link to comment Share on other sites More sharing options...
Shinjin Posted December 30, 2022 Share Posted December 30, 2022 Hello, Would you be able to send us a video of the delay that you are speaking of? You can send it using WeTransfer or any other file sharing service of your choice. We will be waiting for your reply. Link to comment Share on other sites More sharing options...
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