Jump to content

Sumup Slow Connection


AirthVenue
 Share

Recommended Posts

Hi All

We have pretty much just started trading and using both terminals fully at the weekend 

When pressing the card payment selection and the till connects to the sumup reader its very very slow 

Sometimes doesn't connect

Is there a way to resolve this ?

Thanks

Chris  

Link to comment
Share on other sites

Hello,

At the moment we don't receive any complaints from other users, so please try to check the Bluetooth
connection in your device and from the card reader.

Waiting for your feedback.

Link to comment
Share on other sites

  • 2 weeks later...

Hi There 

Both terminals are loosing connection and are very slow at connecting again

When they are connected they are very slow at sending the transaction to the card reader 

Thanks

Chris

Link to comment
Share on other sites

Hello
Please, can you try to update the POS app for the last version(2.24) and see if the issue is solved? Also, it is possible to send us a video showing this issue? 

Waiting for your feedback.

Link to comment
Share on other sites

Many thanks

I have updated the software and it seems to have resolved it, although i will fully test and confirm this when we are open on the 2th August 

 

Many Thanks

Chris 

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

Loyverse Point of Sale

 

 

 

 

×
×
  • Create New...