Colin_Turnbull Posted October 20, 2022 Share Posted October 20, 2022 Hi, we have a weird one on our system. On our POS system we have a sale for £5. We have a receipt in back office but when you look into the receipt items there is no record relating to the receipt. According to the receipt it was a card payment but we have no record of it in our sumup reports. How is it possible to have a receipt record but with no receipt item record? Link to comment Share on other sites More sharing options...
Shinji Posted October 20, 2022 Share Posted October 20, 2022 Hello! Could you be able to show us what this receipt looks like via taking a screenshot/picture of it please? Link to comment Share on other sites More sharing options...
Colin_Turnbull Posted October 24, 2022 Author Share Posted October 24, 2022 HI, here are two screen shots of what is happening. The first is an example of a normal transaction (Receipt 1-2416). You can see that the receipt has receipt items attached to it and the card details. This went through SumIp ok. The second (Receipt 1-2415) shows that the card details were taken but no receipt items were attached to the receipt. Also the amount did not go through SumUp. It is strange that we have a receipt but no receipt items. Link to comment Share on other sites More sharing options...
Shinji Posted October 26, 2022 Share Posted October 26, 2022 Hello! Thank you for providing us with the screenshots. Let me have this be checked by our team. In the meantime, receipt number 1-2415 seem to be a duplicated receipt made from 1-2416. In which case, you can simply cancel the receipt no. 1-2415 from your Back Office. Link to comment Share on other sites More sharing options...
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