Can anyone help, I'm trying to connect to Sumup for automatic payments, I've set up SumUp in the back office and click connect, logged into SumUp and then when it tries to redirect it comes up with:

 

Access to r.loyverse.com was denied

You don't have authorisation to view this page.

HTTP ERROR 403

 

I have tried this on numerous devices using different browsers, always the same. 

My SumUp password is correct as I can use it manually.

 

Any ideas?

 

Thanks in advance

 

Nick

Hello,

Could you please tell us if this happens every time you try to connect?

Would you be able to send us a screenshot of the developer's console?

1. Press the Connect Account button in the Back Office.
2. Enter you Sumup credentials in to the login form.
3. Open the developer console (F12) and then press on the login button.
4. Wait for the error message to appear on the screen
5. Send us a screenshot of the "Console" tab from the console.

If you do not wish to send it here on the forum, you can send it to us at help@loyverse.com email address.

We will be waiting for your reply.

Hi, attached:

 

 

 

Edited December 15, 20232 yr by Honeycotts

Hello,

Our team has implemented an improvement that should help with your issue.

Please try again and let us know the result.

2 hours ago, Shinjin said:

Hello,

Our team has implemented an improvement that should help with your issue.

Please try again and let us know the result.

Yes it works now.

 

Thank you.

i am having same issue

 

Hello @Library_Theatre,

Could you please tell us if this happens every time you try to connect?

Would you be able to send us a screenshot of the developer's console?

1. Press the Connect Account button in the Back Office.
2. Enter you Sumup credentials in to the login form.
3. Open the developer console (F12) and then press on the login button.
4. Wait for the error message to appear on the screen
5. Send us a screenshot of the "Console" tab from the console.

If you do not wish to send it here on the forum, you can send it to us at help@loyverse.com email address.

We will be waiting for your reply.

as the person above ecact same issue and results

no f12 on a phone or tablet

Hello,

Is it possible for you to try on a laptop/PC device and then send us the results?

On 2/7/2024 at 11:36 AM, Shinjin said:

Hello @Library_Theatre,

Could you please tell us if this happens every time you try to connect?

Would you be able to send us a screenshot of the developer's console?

1. Press the Connect Account button in the Back Office.
2. Enter you Sumup credentials in to the login form.
3. Open the developer console (F12) and then press on the login button.
4. Wait for the error message to appear on the screen
5. Send us a screenshot of the "Console" tab from the console.

If you do not wish to send it here on the forum, you can send it to us at help@loyverse.com email address.

We will be waiting for your reply.

 

On 12/16/2023 at 3:07 PM, Honeycotts said:

Yes it works now.

 

Thank you.

ploease help

see attached this happrenung all the time now

Hello

Thank you for your screenshot,

Could you please send our team at help@loyverse.com a video of you trying to connect Sumup to your Loyverse account?

In the meantime, we also recommend getting in touch with the Sumup support team regarding your issue.

We will be waiting for your reply.

I have same issue

@Tharupathi Could you please send us a screenshot of the "Network" page in the console?

Hello,

Have you tried contacting the Sumup customer support?

We also had a similar issue.

22 hours ago, Blinken said:

Hello,

Have you tried contacting the Sumup customer support?

We also had a similar issue.

How did you fix your issue? I didn't contact SumUp . because they allowed me to add my SumUp account.

mine was solved.,

My wi-fi had blocked some port numbers, so not allowing payment / sum,up to connect to loyverse

My issue is still not fixed. 

Hello @Tharupathi,

Our team is currently working on additional improvements that might help with your issue.

We will let you know as soon as we have any updates.

On 3/8/2024 at 1:45 PM, Shinjin said:

Hello @Tharupathi,

Our team is currently working on additional improvements that might help with your issue.

We will let you know as soon as we have any updates.

Appreciate your hard work and we're waiting to connect our sumup account and device to POS system.  

Hello @Tharupathi,

Our team has made improvements that should help with your issue.

Please try again and let us know if it persists.