Receipts

How to remove this space, so that i can save some paper,

Hi, We have different section in our bar, People sitting @the bar do not require printed kitchen reciept because the barstaff will get there own requested items. But for some tables on our terrace it woul be good if we can send the requeted items to the bar staff to run this out side. Is there a way to only print kitchen items from specific tabels? Thank s for your response

Hi, we have a problem when using Ipad (IOS) as POS and Android tablets as KDS. The Ipad even can not find the IP address entered. Sometimes it works, sometimes not. Any ideas ? May be something in my IOS or Android WiFi settings wrong ? May be it depends on WiFi router ?

Hi Loyverse Team, I would like to ask if loyverse supports Admin permission to input orders from previous dates? If so, can you confirm if only an Admin Account can do backdate orders? Thank you!

So I know how to do a refund in terms of what to tap, but how does the refunded amount get credited back to the customer? For example if a customer paid by card, how does their card get credited with the refunded amount?

How would you redeem a gift card that you have donated to a charity ? There would be no cash sale but we would need to redeem the £ and still be able to account for them as a charitable donation for tax return / end of year Any help would be apreciated

Hello there, I wanted to print an invoice for my sales but couldn't find any option. Does anybody know where is that option?

Tengo el problema que al imprimir un ticket/recibo la impresora lo hace pero no para sigue lanzando como saltos de página sin imprimir y el papel saliendo. He probado con otros programas y la impresora funciona bien, al hacerlo con el loyverse me pasa esto. He mirado configuración y está todo bien. Alguien sabe cómo solucionarlo? Gracias

Hello, Is it possible to include the SKU numbers of the items in the receipts? Thanks!

So my receipts look like this 5-1295 Everytime I change PC's it starts over and switches to 6-0001 then 7-0001 Before I switch this time is there a way to keep the receipt number the same when I activate the new terminal and remove the old? I only have one location and one PC running loyverse but I do switch equipment once in a while and I would very much prefer to keep my receipt numbers the same. Any help there?

Hi, I work front of house and we're transitioning from a paper-based system to a POS system. We currently have one iPad and need a way to categorize receipts effectively, such as separating ticket sales from food sales, along with cash vs card differentiation within the catigories. Does your system support categorizing receipts by type on a single device? Additionally, since we're moving from a manual system, we’re looking for something user-friendly. Any details on how your system handles this and what setup would be required would be greatly appreciated.

Hello, is it possible to change the name of an item or a modifier when printing on a kitchen printer? This feature allows you to have a product name in the front section of the till and a suitable name for the back section in the kitchen. Thanks

We take the order from the customers of the cars coming to the café and the payment process is done immediately, but the problem is that I cannot know who the order belongs to after the order is ready because the customers of the cars are many. Is there an option to write the type of car or its number so that it appears on the receipt? Please note that I do not want to use open tickets.

I am looking for a way to get extra lines at the bottom of the receipts that print out (both orders, and customer printouts). Is there any way to do this without placing a character on each line? If you put something like a period on each line, it prints out the character, then the new line, but it looks like the interface strips out any invisible characters. I was able to 'fake' it, by putting in Chinese characters on each line, and the printers don't seem to print them, but still print the line. Am i missing an 'easier' way to do this?

Rather than have a long list of products ( eg coffee variants) featuring takeout or dine in variants, is it possible to choose the dining option as the very first choice? For example: Customer arrives > First question ( and screen) is whether they're dining in or takeout. > Then select their dining choice on screen. This then opens product categories/ list of products available to buy for that dining option. Can Loyverse work like that and if so, how do we set it up like that? Thanks!

Hello, I was wondering if there is a way to order the modifiers when they are printed out. I have put them in the order I want on the system ( Base --> Veg & Fruits --> Protein --> Add-ons --> Dressings --> extras ) but when they print out, the modifiers with a price go over the ones that are free which changes the order of the items which makes it slightly harder for the kitchen to understand it. For Example, all our proteins ( Garlic Prawns, Diced Beef) cost different prices as well as some of our add ons ( French Fries ) and then the extras ( extra dressing, extra veg and fruit). So when they print out on the receipt they are first which …

Hello, Is there a way to print receipts in multiple currencies? or do you have the possibility to have a calculated field that we can display for the total which would be the total bill multiplied by another currency's exchange rate? Also is there a way to have the on the house for example right next to the item instead of adding it to the bill and then subtracting at the bottom, it seems to be a bit confusing this way. Please let me know if there is a way to setup these or do these require custom development. Thanks!

Is there a way to merge receipts that has already been paid? I usually want to be able to count the number of receipts at the end of the day since they also represent the number of tables and turnovers we get over a shift. The problem is if a table/guest decides to pay immediately, so we do the sale and that is one receipt. Then they decided to add a few other orders after, which means we will do the sale and then have another separate sale receipt from the same table. I was wondering if Loyverse is capable in merging receipts, or if we can add a sale to an already made receipt.

Sometimes a client order a meal (Dine in ), and want another meal (Takeout). How can i put them in the ticket of the same table

Hello, Is it possible to send the receipt to the customer from the Back Office?

Hi, I add my store logo on front receipts, but i want to know if there is a way to add a second image, as a qr code on foot ? thanks Maël

anyone have the same problem with me? please help

hi I'm new for Loyverse for selling spray colors and wonder about when I add item in sales screen, it's possible to add more quantities for each color directly from one screen (all color list is put in spray color as Variants). Now I have to add items already in color list one by one. If customers need to buy such as 10 can of #L40 and 20 can of spray #L29 (from image attached), is there a way to quickly add quantities of them, instead of click 30 times of same item? Thanks,

Hi I changed in back office the currency from $ to € but when I print it is still in $ Can somebody explain me how to change into € on the receipt

Our cafe is eat first and then pay later. So right now we have to press the CHARGE in order to print the receipt. How to just print the receipts for front desk & kitchen without charging first? So that we can revise any items in the ticket before charging.

How to remove Check number on the receipt ? Many Thanks

Hello everyone, is it possible to duplicate tickets in Loyverse? My business is a bookstore and we have multiple customers coming with similar booklists to fill. For efficiency, we would like to be able to duplicate a ticket and edit as required, thereby saving time to recreate the same ticket from scratch.

Hi! Im new user here using the free version So basically my issue is that I have 2 POS machines in the same shop and the receipts from both appears in both. I dont want that to happen as that causes confusion during refunding etc... So how can i only display the specific POS machines receipts in that machine.

I've already unsubscribed my account, but I recently needed the sales reports from my previous operation. Can't seem to do access it now. Is there i can get the sales reports without subscribing again?

I have customers who come in regularly to buy a gift for someone and would like to add a gift receipt fro the recipient, so that if they would like to return the gift they can bring the receipt, and the cashier can scan it and it will notify them how much credit they now have. This is a pretty standard feature that every other POS system has Please help urgently!!?!

Hello, Hello, we need to encode negative amounts because in the events we organize, and this is happening more frequently, there is a deposit for the glasses. Therefore, it is possible that at the end of an event, people return glasses without consuming or purchasing anything, resulting in a negative total. However, this seems impossible to achieve. Even if we apply discounts, for example, of 10 euros, the total remains at 0. Is there a solution for this? Thank you for your help. Didier

Want to be able to do a "cash out", ie charge a credit card $20 and give the customer the $20 cash. Any ideas appreciated Thanks Donna

Hi... The receipt printer does not immediately respond to start printing... It takes approx. 7sec to begin printing... Hence, the cash draw takes the same amount of time to open due this... The receipt printer is connected via bluetooth... Please help to resolve this... Kind regards,

My receipts show everything (price for each item, grand total, amount paid, change in return) online on the loyverse system, but when I print it to my NETUM printer, so far I am only getting the grand total on receipts and NONE of the numbers printed for the shift report. Can anyone help?? I have no idea what is wrong.

I ran an event yesterday and sold 91 items. The items were the same but all with different modifiers. The school would like a receipt. I don't see a way to print a single receipt for the entire shift for them. Also, since they paid ahead I just had my cashier ring up the orders and mark as paid but not actually collect any cash. I was too busy to realize that she rang them all up at the wrong price. Long story short, she charged $5 for each order when it should have been $3, so the shift shows $455 instead of $273. Is there a way to correct the receipts without having to cancel each one and ring them up again (which will show the wrong date now)? Or better yet is there a …

how do i reprint a ticket if it doesnt show the print button When i go to the receipts tab, it doesn't give me the option to reprint tickets  

Hi all, does anyone have a company that works with depot for bottles? I can add the depot by making a change to the bottle. But I have to return the depot without an order. How can I return the depot and it will be booked as a minus?

If you look at the modifiers in the receipt, it all starts with the symbol "+", instead of "+" can we have the option to change it to others like "-" or "x" for each modifier? Coz it confusing, sometimes the "+" for us is extra ingredients, and "X" means remove from the dishes So right now to do that we had to copy unique symbol from internet to better indicate to the kitchen, but the "+" in front is still there which is why it's confusing~

We're looking through our receipts again and it looks like customer profiles were not created during peak hours because of how busy it was at the restaurant, but their names were quickly noted on the order note. Is it possible for us to tag these receipts to a specific customer to track their visits and purchases from our store after their visit?

Can the font size of the receipt be enlarged? he font is really too small, it’s not easy to read...

Is it possible that kitchen tickets can have some additional information on them from the receipt? As a pizza shop, we offer in store ordering, along with preordered pick ups and deliveries. Until I started using kitchen dockets, we were using receipts, which for the delivery drivers etc, works out well as it has the customers details (Address, phone etc). Unfortunately, for the prep staff and oven guys, the printing is significantly smaller on receipts compared to kitchen dockets. Is it possible to merge some customer information onto the kitchen dockets? thanks

Is it possible to add a feature where an order can be entered and the receipt for the kitchen will show the expected time the order is to be picked up by the customer?

Hi, I noticed that refunds available are full item price or full refund. Is there a way I can set up a refund amount? Like percentage or specified amount (like one set up in modifiers?) Thank you. tma

I think that the easiest way is to put 2 printers for receipt printing. So they will print simultaneously the same receipt, and you will get to copies of the same receipt.

New user here on free version. How long are the receipts and reports kept for in the back office? Is there a limit or are they there indefinitely? ie will they still be there next year when I go to do my accounts? Also I know there is a list of recommended printers for receipts but can they be printed off on an air printer or just those listed? Don't want to have to buy another gadget if I don't have to!

As a customer in my country it is not obligatory to carry the receipt after a purchase. Very often customers refuse to take their receipt but it is printed anyway and I have to throw it away and therefore I waste a lot of paper. If the customer does not want a receipt, is there an option not to print the receipt?

Hey there, By local laws, I need to enter alcohol amount in the products in receipts (emailed or printed). I can show the comments from personnel but this is open to mistakes and this is kinda important. Otherwise I need to include this into Item name which makes receipt more complex than it should be. Is there any chance to add Item Descriptions into receipts? Thank you.