Delay in printer to response to begin printing...

[Sanky]

Hi... The receipt printer does not immediately respond to start printing... It takes approx. 7sec to begin printing... Hence, the cash draw takes the same amount of time to open due this... The receipt printer is connected via bluetooth... Please help to resolve this...

Kind regards,

Edited June 15, 2024 by Sanky

[Georg]

2 hours ago, Sanky said:

Hi... The receipt printer does not immediately respond to start printing... It takes approx. 7sec to begin printing... Hence, the cash draw takes the same amount of time to open due this... The receipt printer is connected via bluetooth... Please help to resolve this...

Kind regards,

Hello

1. Please note that Bluetooth printers respond a bit slower to the printing commands than USB or Ethernet printer models.
2. Please make sure the printer model you are using is officially supported by the Loyverse POS App: https://help.loyverse.com/help/supported-printers 

3. Please, contact the printer's manufacturer company to clarify how this issue may be solved.

 

 

 

 

[Sanky]

Hi...

Many thanks for your reply... I have tried printing a PDF via Bluetooth and the printer responses immediately and begins to print... Hence, how come Loyverse take time to respond...?

[Georg]

On 6/16/2024 at 9:39 AM, Sanky said:

Hence, how come Loyverse take time to respond...?

The receipt should be printed immediately. But if the receipt printer you are using is not in our list of supported printers, such an issue may happen. We can't guarantee the proper work of the hardware that is not in our list.
Please, try to use the receipt printers mentioned here:

https://help.loyverse.com/help/supported-printers