anyone have the same problem with me?

please help

7 hours ago, Paradeso said:

anyone have the same problem with me?

please help

Hello
It seems you are using a receipt printer that is not supported officially by the Loyverse POS App (https://help.loyverse.com/help/supported-printers).
First, please make sure you choose "OTHER MODEL" when you connect your printer if your printer model is not in our list:

How to Set Up Other Printers in Loyverse POS on Android
https://help.loyverse.com/help/how-set-other-printers-loyverse-pos

How to Set Up Other Printers in Loyverse POS on iOS
https://help.loyverse.com/help/how-set-other-printers-iOS

Then, you can try to solve an issue by following these steps:
Please, open printer settings in the Loyverse POS App and choose the smallest PAPER WIDTH there.
Save settings and try to print a new receipt.


PLEASE REMEMBER:
We cannot guarantee the proper work of the hardware that is not in our official supported hardware list: https://help.loyverse.com/help/hardware