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Hello Do you mean the instalment transaction, right? I am afraid there is no such feature in Loyverse POS that would easily manage this. You try to find the workarounds to manage it, here: CREDIT SALES discussion in Loyverse Town

Hello Thank you for the detailed feature suggestion! As a temporary workaround, I suggest trying to use the PREDEFINED OPEN TICKETS feature to create a list of the predefined names that you can choose from the list or search for. For example: In the POS App, when you save an OPEN TICKET, you can choose the name from the list or use the SEARCH field to find the name you need: ---

Hello, dear user Thank you for your feature suggestion! As a workaround, to decrease the item's price or increase it, you can use the modifier feature: You can set the negative and positive prices for it and apply it when it is needed: ---

In the heart of the Philippines, Joyce Tembrevilla has built more than just a coffee shop—she has created a space rooted in faith, purpose, and community. As the owner of Hebrew Coffee, her journey began with an unexpected shift that turned into a meaningful mission. What started as a simple business idea evolved into a way to support her church and contribute to ministry work. Today, Hebrew Coffee stands as a testament to how passion, resilience, and the right tools can turn a vision into a thriving reality. Let’s start at the beginning—what inspired you to open your coffee shop, and what was your vision when you first started? Looking back, it’s funny because I was actually aiming to open a milk tea shop. But then I worked at a café, and that’s when it all started. I began this business because I really wanted to help the youth in our church and support the ministry. However, they weren’t interested in the job. Still, I’m thankful to God because I’m able to help the ministry—specifically through medical missions. My vision was to build a business that is not just centered on profit, but one that can also be used for God’s work. Every coffee shop has its own unique vibe or identity. How would you describe yours, and what makes it stand out in your community? Our café is very friendly, and that’s what makes us stand out. We’ve been able to build strong relationships with our customers. Starting a business is never easy. What were some of the biggest challenges you faced in the early days, and how did you overcome them? The biggest challenge was handling the paperwork. There were many permits and medical certificates required. The good thing is that the local government supports people who want to open businesses here, so it wasn’t too difficult. You can go to city hall, and everything is already organized—from registering the business name and beyond. How did you first hear about Loyverse, and what made you decide to use it for your business? I first heard about Loyverse through my cousin. At that time, we were doing everything manually, but she suggested using the app. In what specific ways has Loyverse helped streamline your operations—whether it’s inventory, sales tracking, or customer service? I would say it has helped us most with sales tracking. We’re able to see our gross profit and net sales. At the same time, it helps with inventory. One of the features I really like is the low stock notification—it sends you an email when it’s time to restock. Are there any features in Loyverse you find yourself relying on daily that have become essential to running your shop smoothly? Mostly sales tracking and inventory. As I mentioned, it reminds you when you need to restock items, which is very helpful. Customer experience is everything in the coffee business. How do you use technology,like Loyverse,to enhance that experience? It makes checkout much easier for us. Before, we were doing everything manually, but now it’s faster since Loyverse calculates everything automatically: even inventory. Looking back on your journey so far, what philosophies or values have guided you through the ups and downs of entrepreneurship? We believe that the quality of service and the product itself are very important. Some businesses focus on offering very low prices, but we’ve learned to stay true to our core values. Our customers often say that they don’t mind paying a little more because the quality of our products is good. In short, they are willing to pay as long as the quality is excellent. What advice would you give to someone who dreams of opening their own coffee shop or small business today? Research is very important. Even now, we are still continuously researching—whether it’s about products or understanding customer culture. Finally, what’s next for you and your coffee shop? Are there any exciting plans or goals you’re working toward right now? We are currently designing a reward system for our beloved customers and future customers—so stay tuned for that!

Hi Georg, Many coffee shops, fast food restaurants, tourist towns with ticketed items has a sequence they follow; Customer Enters, reviews menu and options. Waits in line. First available cashier opens up and customer approaches and places order. Cashier takes customer name (this is the opportunity for Loyverse.) as right now we have to place it under "comments" Customer has to wait 20-40 minutes for food, turn to ride, etc. What would be nice is to have "Ticket Name" to enter customer name there or for that matter, and for our, situation think tourism, so from start to finish it is an experience for the entire family fun, we would like to have pre-made list of searchable "Ticket names" (NOT customer names for VIP/Loyality program), as we hand out metal plate with the "Ticket Names" such as "Tom Cruise", "Marilyn Monroe", "Tom Selleck", "Nicolas Cage", "Humphrey Bogart", etc. etc. This makes the "checkout and waiting" for; food, ride, etc. more fun, the parents get to tell their kids about who "Tom Selleck" is, and all about Magnum PI. Remember, people may have to wait for 20-40 minutes for their food, turn, etc. So our MC can also do drawings, trivia, etc. using "Ticket Names" he sees on the KDS system. All of a sudden a 30 minute wait time isn't just....... waiting...... It is interactive and fun, thus it goes by quickly! People have a 5-star experience, business is happier, life is amazing because Loyverse added "Ticket Name" to the system. Just my thoughts and thanks! - Charlie

Hola a todos Somos ClearPath, un equipo ecuatoriano que desarrolló una integración entre Loyverse y la facturación electrónica del SRI. Lo implementamos primero en nuestro propio restaurante, más de 3 meses en producción real antes de ofrecerlo y desde entonces hemos venido a ayudando a varios negocios a aprovechar lo mejor de Loyverse al mismo tiempo que cumplimos con la normativa legal tributaria en Ecuador. Si usas Loyverse y todavía emites las facturas aparte, esto puede interesarte. La venta se registra en Loyverse y la factura electrónica se genera automáticamente y llega al correo de tu cliente. Además, tendrás acceso a una plataforma de Analytics para llevar el control de tu factuación. Si quieres saber cómo funcionaría para tu negocio, escríbenos sin compromiso. info@clearpath-ec.com WhatsApp +593 93 919 0065 Saludos, Equipo ClearPath Ecuador

Does anyone know how or have a trick for recording transactions that are 50% down and 50% at completion? I have one customer that wants to do this but I cannot figure out a way to record this and still be able to give a receipt for the 1 order with the two dates recorded and the back office still correct for sales tax. Turn around is 8 weeks so both payments will not be in the same month.

Hi Loyverse Team, I am a regular user of your POS system and I really appreciate the simplicity of the app. However, I would like to suggest an improvement regarding the "Item Price" functionality during a sale. Currently, if I want to change the price of an item at the checkout, I can only apply a percentage discount. If I want to sell an item at a specific custom price (for example, changing a 100,000 VND item to 80,000 VND or 120,000 VND depending on the situation), the app doesn't allow me to edit the price field directly. The only workaround right now is setting the item price to "0" and inputting it manually every time, which is very time-consuming. Most other POS applications allow users to tap on the item price and overwrite it with a new value or apply a fixed amount discount for that specific item, rather than just a percentage or a discount on the whole bill. I believe adding the ability to directly edit the unit price for each item in the sale screen would make the app much more flexible for business owners. I hope you consider this update in the near future. Best regards,

Hi

Hi, I want to receive my sales reports and 'Shift closed' reports automatically via email on a daily basis. I couldn't find the 'Email Reports' option in my Store settings. Can you help me enable this feature?

“Sin Loyverse no podríamos estar funcionando”: El Rincón del Cítrico y su crecimiento a más de 13.000 clientes al mes Para comenzar, ¿podría darnos una breve introducción de su negocio? El nombre del negocio es El Rincón del Cítrico. Localizado en Chile, en la capital, Santiago de Chile, en una comuna llamada La Cisterna. Nosotros manejamos un negocio de importación de paltas, de aguacate. Tenemos venta por menor y mayor, nuestro fuerte es la fruta, la verdura y la importación de la palta desde Perú. ¿Hace cuánto tiempo están trabajando o abrieron esta empresa? En el negocio llevamos cinco años, pero el crecimiento fuerte que hemos tenido desde que se hicieron virales los videos ocurrió hace un año. El negocio empezó a crecer gracias a las redes sociales, subimos ofertas y en un momento se nos hizo viral un video y ahí comenzó a llenarse de pedidos. Primero trabajamos a puertas cerradas, después tuvimos un local pequeño, reformamos el lugar por la cantidad de clientes, pero no fue suficiente, cambiamos a un local más grande y abrimos una nueva sucursal. En TikTok tenemos 75.000 seguidores y la suma de todos los seguidores entre Facebook, TikTok e Instagram llega a 225.000. Por lo que nuestro éxito se debe a nuestra popularidad con los clientes. ¿Hace cuánto tiempo implementaron Loyverse en el negocio? Loyverse está instalado desde enero de 2025. Yo llevo diez meses administrándolo, y el sistema ya estaba implementado. El propietario fácilmente me explicó cómo funcionaba. ¿Hubo algún desafío que enfrentaban antes de implementar Loyverse en su sistema? Si me lo preguntan, yo pienso que "sin Loyverse nosotros no podríamos estar funcionando". Tendríamos un desorden administrativo muy grande. Con Loyverse se realiza desde el ingreso de los productos, la cantidad, el tipo de producto y tiene una posibilidad muy buena de agregar artículos por peso o por unidad. Además, es un programa muy versátil, se puede ocupar desde cualquier dispositivo con Android. Yo también desde mi computador, como administrador, tengo la posibilidad de supervisar las ventas de cada POS dentro del negocio. Nuestro negocio tiene varias personas atendiendo, entonces llevamos el inventario de ventas, de compras y también manejamos al personal gracias a Loyverse. Tenemos una tablet donde ellos ingresan cuando llegan y ponen su clave, y cuando salen también registran su salida. Entonces también digitalizó la parte de recursos humanos. ¿Cómo fue la adaptación para usted cuando llegó? La verdad, cuando llegué, ocupábamos como un 10% del programa. Solamente se hacían las ventas y se agregaban los precios. Al agregar una persona encargada del inventario, que dejamos en un turno fijo dentro de la empresa, ella fue alimentando el sistema: agregaba lo que ingresaba, cuánto ingresaba, actualizaba precios, agregaba productos nuevos y eliminaba los que ya no teníamos. También hicimos la diferenciación por categoría de compra y eso nos ayudó a ordenar el negocio en solo un mes con una persona haciendo ese trabajo. ¿Le pareció que fue un reto implementar el sistema o fue sencillo? El programa es súper amigable. Con un poco de experiencia previa en administración o inventarios es posible alimentar el programa y sacarle todo el provecho. Yo estoy tratando de ocuparlo lo más posible en todos los procesos. Siento que no falta ninguna opción. Creo que es muy completo y además es muy estable. ¿Hay alguna función que utilice con mayor frecuencia? El manejo de empleados se utiliza todos los días cuando ingresan. Aquí se trabaja todos los días, no se cierra nunca. También envío los informes a mi jefe en base a lo que Loyverse me entrega. En el pasado, cuando faltaba algún producto, íbamos a mirar dentro de la tienda qué faltaba. Ahora abrimos Loyverse y como agregamos todo lo que se vendió, sabemos cuánto queda. Así se detectan fugas o pérdidas, porque si no se vendió y hay diferencias en el inventario, significa que algún producto se perdió o pasó algo en el camino. Todo eso se realiza en base a Loyverse. ¿Qué cambios ha notado en el negocio desde que comenzaron a utilizar el sistema? Control absoluto. Si alimentas bien el sistema, es un software que no es tan complejo como un ERP, SAP o WMS; es mucho más amigable y cercano al usuario común. Nosotros manejamos un negocio que factura cerca de $300,000 pesos chilenos mensuales. Tenemos cerca de 13.000 o 14.000 clientes al mes. Todos esos datos los conozco gracias a Loyverse. Con una plantilla de Excel sería muy ineficiente. ¿Cuál es su herramienta favorita de Loyverse? Como administrador, definitivamente el back office. Yo paso horas en el back office analizando datos: el método de pago, la cantidad de clientes que llegan, el ticket promedio, el porcentaje de ganancia, las mermas que agregamos dentro de Loyverse, la cantidad de dinero que ingresa y los tipos de pago. Nosotros manejamos tres tipos de pago: efectivo, transferencia y pago online. Es muy útil poder separar esa información para saber dónde está el dinero. ¿Recomendaría este software a negocios similares? Sí, lo recomendaría porque puedes tener el control desde cualquier parte de tu negocio. Si contratas empleados, puedes saber cuánto dinero ha ganado el negocio, los tipos de ventas que se realizaron y todo desde tu celular. Eso es lo mejor. ¿Qué consejo le daría a otros emprendedores que están iniciando o manejando todo en Excel? El consejo principal es que gracias a Loyverse pudimos mantener el control del inventario, las compras y las ventas. Es una herramienta muy sencilla. Puede funcionar desde cualquier celular o dispositivo con Android. Incluso si uno no tiene para comprar una máquina, puede usar una impresora conectada al celular y empezar a emitir tickets. Al final del día puedes entrar al back office y analizar el negocio: dónde vendiste, cuánto vendiste, los tipos de pago y ver el negocio de una manera más cuantitativa. ENGLISH VERSION: Could you give us a brief introduction to your business? The name of the business is El Rincón del Cítrico. It is located in Chile, in the capital city, Santiago de Chile, in a district called La Cisterna. We run a business focused on importing avocados. We sell both retail and wholesale, and our main focus is fruit and vegetables, especially the import of avocados from Peru. How long have you been operating this business? We have been in business for five years, but the strong growth we experienced after some of our videos went viral happened about a year ago. The business started growing thanks to social media. We began posting promotions, and at one point, one of our videos went viral, and that is when orders started to increase significantly. At first, we operated with closed doors, then we opened a small store. Because of the number of customers, we renovated the place, but it was not enough. We moved to a larger location and opened a new branch. On TikTok, we have 75,000 followers, and the total number of followers across Facebook, TikTok, and Instagram reaches around 225,000. Our success is largely due to our popularity with customers on social media. When did you implement Loyverse in your business? Loyverse has been installed since January 2025. I have been managing it for ten months, and the system was already implemented when I arrived. The owner easily explained how it worked. Did you face any challenges before implementing Loyverse in your system? If you ask me, I think that without Loyverse, we would not be able to operate. We would have a very large administrative disorder. With Loyverse, we manage product entry, quantities, and product types, and it offers a very useful option to add items by weight or by unit. It is also a very versatile program that can be used from any Android device. From my computer, as the administrator, I also have the ability to supervise the sales of each POS within the business. Our business has several employees serving customers, so we manage sales inventory, purchases, and our staff thanks to Loyverse. We have a tablet where employees log in when they arrive by entering their password, and when they leave, they also register their clock-out. In that way, it has also digitized the human resources part of the business. How was the adaptation for you when you arrived? To be honest, when I arrived, we were only using about 10% of the program. We were only recording sales and adding prices. When we added a person responsible for inventory, who works a fixed shift in the company, she began feeding the system: adding incoming products, recording quantities, updating prices, adding new products, and removing products that we no longer had. We also organized products by purchase category, and that helped us bring order to the business in just one month with one person doing that work. Did you find the system challenging to implement, or was it easy? The program is very user-friendly. With a bit of previous experience in administration or inventory management, it is possible to feed the program and take full advantage of it. I am trying to use it as much as possible across all processes. I feel that no features are missing. I think it is very complete and also very stable. Is there any function that you use most frequently? Employee management is used every day when employees arrive. We work every day here; the business never closes. I also provide reports to my manager based on the information Loyverse provides. In the past, when a product was missing, we would walk around the store to check what was missing. Now we open Loyverse, and since everything that is sold is recorded, we know exactly how much remains. This helps detect discrepancies or losses, because if something was not sold but inventory numbers are different, it means a product was lost or something happened along the way. All of that is managed through Loyverse. What changes have you noticed in the business since you started using the system? Absolute control. If you properly feed the system, it is software that is not as complex as an ERP, SAP, or WMS. It is much more user-friendly and accessible for the average user. We manage a business that generates around $300,000 Chilean pesos in monthly revenue. We serve around 13,000 to 14,000 customers per month. I know all those numbers thanks to Loyverse. Doing this with an Excel spreadsheet would be very inefficient. What is your favorite Loyverse tool? As an administrator, definitely the back office. I spend hours in the back office analyzing data: payment methods, the number of customers who arrive, the average ticket, profit margins, losses, recorded in Loyverse, the amount of money coming in, and the types of payment. We use three types of payment: cash, bank transfer, and online payment. It is very useful to separate that information to understand where the money is. All decisions and everything that happens in the company are based on Loyverse. It is also very stable. Would you recommend this software to similar businesses? Yes, I would recommend it because you can maintain control from anywhere in your business. If you hire employees, you can know how much money the business has earned, the types of sales that were made, and everything from your phone. That is the best part. What advice would you give to other entrepreneurs who are just starting or managing everything in Excel? The main advice is that thanks to Loyverse, we were able to maintain control over inventory, purchases, and sales. It is a very simple tool. It can work from any mobile phone or Android device. Even if someone does not have the budget to buy a POS machine, they can use a printer connected to a phone and start issuing receipts. At the end of the day, you can access the back office and analyze the business: where you sold, how much you sold, the payment types, and view the business in a more quantitative way.

Teléfono de soporte por favor

Hola, necesito obtener un reporte entre un dia X a las 10 am hasta el dia Y a las 01 Am., pero no se como poder hacerlo. Me ayudan porfavor?

desayuno

Hi. Surely there is a way for me to add multiple instances of the same modifier. If I have a customer who wants 4 sugars in his latte, surely I can just hit the “sugar” modifier 4 times and have the system understand that 4 hits of the “sugar” modifier button equals 4 sugars. Surely, I don’t have to have a million modifiers just for sugar (i.e. 1 sugar, 2 sugars, 3 sugars, 4 sugars, 5 sugars, 6 sugars, etc.) I have been running cafes for almost 20 years and NEVER have I come across another POS system that didn’t allow me to hit sugar multiple times to add however many sugars I need. If there is no way to do this, please add this feature ASAP. It is utterly absurd to have to have so many modifier buttons. I have to have 4 sugar modifiers, 3 extra shot modifiers, 2 extra syrup modifiers, 3 extra sweetener modifiers. All of a sudden I have 30 modifiers for a coffee and navigating the modifiers menu is an absolute nightmare where every order takes way longer than necessary to process. I mean what in the world is going on here? This is basic functionality from POS systems that were running on Windows 98.

Hola buenas como hago un conteo de mis ventas totales para darle. A mi gestora

Hola, No es posible automatizar el restablecimiento de puntos. Sin embargo, puedes restablecer los puntos de todos los clientes en el back office mediante la función de exportación e importación. Puedes exportar la lista de clientes, modificar el "Balance de puntos" a 0, guardar los cambios en el archivo e importarlo de nuevo al back office. Puedes leer más sobre la exportación e importación de la base de clientes aquí.

Hola. Me gustaría proponer la siguiente solución alternativa. Aprovechando la funcionalidad "Vendido por peso" que nos permite calcular el precio de un artículo en función de cuánto pesa, y utilizarlo para calcular el propina que queremos aplicar. Supongamos que queremos añadir una propina del 5% del importe total. Lo que haremos será crear un nuevo artículo, llamarlo "Propina" y seleccionar "vendido por peso". En el campo precio introducimos 0,05, y guardamos el artículo. Ahora, cada vez que realices una nueva venta, puede añadir este artículo al ticket, y cuando la app le pida que introduzca una cantidad, añade el total de la venta. El resultado es que la app calculará el 5% de dicho total como precio del artículo "Propina" y lo añadirá al ticket. Así obtendrá un nuevo total de ventas. Estos son algunos ejemplos de cómo quedaría un recibo: En todos los casos, el porcentaje se calculó correctamente. Espero que esta solución le sea útil.

Hola. ¿Sigues teniendo este problema o ya se solucionó?

Hola. Actualmente, no existe un botón de "resetear" manual para reiniciar la numeración de los tickets a 1 (o a cualquier otro número) dentro de la misma cuenta. El sistema de Loyverse genera una secuencia automática y única para garantizar la integridad de tus ventas y evitar duplicados. Una solución alternativa sería añadir un nuevo dispositivo TPV. De esta forma, el número de recibo empezará con un nuevo prefijo, como 2-0001, y así sucesivamente.

Hola. Puedes desactivar el código PIN solo si no tienes empleados. 1) Inicia sesión en el Back Office (https://loyverse.com/es/login). 2) Desactiva la función de Función de reloj (https://r.loyverse.com/dashboard/#/settings/profile). 3) Abre la lista de empleados e ingresa la tarjeta del propietario. Haz clic en "DESACTIVAR CÓDIGO PIN".

I wonder if anyone can help. we use Teya card machine with Loyverse POS on it. I have set items menu that staff can click on. I can select them and then press 'charge' button. When I select card (rather than cash payment), it doesn't accept the credit card when its tapped on the card machine. - any ideas for help appreciated

silakan hubungi pelanggan layanan Yup di wa(+628I7-4742-978.))atau((O8I7_4888_OO2.)) via chat lalu siapkan data yang diminta seperti ktp dan lainnya ikuti yang telah diintruksikan layanan pelanggan untuk membatalkan pinjaman anda.

Cómo puedo hacer para que no me pida el pin en un dispositivo PTV cada que bloqueo la pantalla o salgo de la aplicación ?

Need to create an item. Pretty simple stuff I could do for you in about 2 hours if I had the code base. Make it configurable for name and percent, and it's N percent of the total (before taxes). Would work great for any percentage based fee.