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Such an amazing journey! I love how each of you brought your own strengths to build Ayam Gepuk Legendz together. Your teamwork and creativity truly shine through—congrats and best wishes for your next branch!

Ayam Gepuk Legendz is a vibrant restaurant in Malaysia founded by a group of friends united by their love for food and entrepreneurship. The team dedicated months to perfecting their signature dish, “Ayam Gepuk,” a flavorful combination of spicy sambal, rice, and crispy chicken that has become a local favorite. As first-time business owners, they faced several challenges—from managing costs to finding an efficient order system. Their search for an affordable and user-friendly solution led them to Loyverse POS, which now plays a vital role in the smooth operation and future growth of their restaurant. What type of business do you have, and how did you start your journey as a business owner? I started this business together with my friends. It is a restaurant named Ayam Gepuk Legendz. Before opening, we studied the market and discovered that many people love “Ayam Gepuk,” a popular Malaysian dish consisting of spicy sambal, rice, and chicken. After conducting our research, my friends and I concluded that the best business to start was an F&B venture. I am also a food lover myself. We officially started the business in February 2025, after three months of market research. During this time, we studied the most viral dishes in Malaysia, especially Ayam Gepuk. We worked on developing our own recipe, conducting extensive testing to perfect the flavor—making the chicken tasty and the sambal ideally spicy. We are a group of friends, as I mentioned, and each of us contributed with our strengths. One of my friends, who is also a shareholder, has a talent for photography and offered to handle all our business photos. Another friend, skilled in social media, took charge of marketing. The remaining two of us focused on cooking and preparing the recipes. What are some of the biggest challenges that you faced when you opened the restaurant? Since this was our first business, our first challenge was managing the cost, as we had to rely on our own resources. The second challenge was finding the right staff. My goal is to build a strong team that provides the best service to our customers. The third challenge was finding a reliable system to manage orders. I wanted a solution that allowed waiters to take orders from customers and send them directly to the kitchen for preparation. How did you come across Loyverse, and what made you decide to use it for your business? I searched on Google for the best restaurant systems to manage orders, and that’s how I discovered Loyverse POS. We have been using it for seven months now, and everything has been going smoothly. I am very grateful to Loyverse for offering a free version for small business owners. As I mentioned, cost management was one of our biggest challenges, and we were pleasantly surprised by how many features Loyverse offers even in its free version. Another factor that influenced my decision was a recommendation from another business in Malaysia that uses Loyverse. I also liked how user-friendly the system is - our cashier learned to use it without any difficulty. I appreciate that Loyverse includes features for employee management, such as recording clock-ins and clock-outs, as well as stock management. These features give me confidence to use Loyverse long-term. Initially, I focused on sales management, and I’m very happy with the results. In terms of reporting and analytics, how valuable is the data you obtain from Loyverse for understanding your restaurant’s performance and making informed decisions? Yes, of course, it has been very helpful. Since I am responsible for tracking sales and identifying areas for improvement, I find the sales reports in the Back Office extremely useful. I like the variety of reports that Loyverse offers - we can view sales by item, by category, and by payment method. Do you use a kitchen printer or the Kitchen Display System to send orders to the kitchen? Currently, we use a printer to send orders to the kitchen. Maybe in the future, we will implement the Kitchen Display System. Is there any feature or improvement that you would like to see implemented in Loyverse? I think the Loyverse system is already quite complete. What are your future plans for Ayam Gepuk Legendz? Right now, I am focused on making this branch successful. But of course, after one or two years, if our sales continue to grow, I plan to open a second branch—and I will definitely continue using Loyverse in all our branches. What is your business philosophy that you follow every day? We keep our prices affordable so that everyone can enjoy Ayam Gepuk Legendz. Our goal is to provide great taste and exceptional service. Ayam Gepuk Legendz is a great example of how passion, teamwork, and the right tools can turn a shared dream into a growing business. With Loyverse POS supporting their daily operations, the team can focus on what they love most—creating delicious food and delivering excellent service. As they continue to grow, their story serves as an inspiration for other aspiring entrepreneurs in Malaysia’s dynamic F&B industry.

color azul sin mango

Hi, is there any known complications or limitations on using a rasberry pi running android to use Loyverse? Im planning to use a touchscreen for easier use. Im moving to this alternative because i cant get my tablet to charge and use the printer/barcode scanner at the same time, if theres any suggestions on how to fix, you can answer that too.

Hay opción de cambiar un método de pago si te confundes al cerrar un ticket? Gracias.

Hola, Me gustaría saber si hay opción de hacer un cambio sin tener que hacer un reembolso del ticket. Mi tienda es de artesanía muy pensada para regalar y hay veces que vienen a hacer cambios de talla o por otro artículo pero no es una devolución como tal. El programa tiene esa opción? Si el artículo nuevo tiene el mismo precio no habría problema en hacer un reembolso y luego la venta de nuevo. Pero si en artículo es de mayor precio o menor, tendría que hacer un descuento para que en él nuevo ticket aparecíese esa diferencia y poder devolver o cobrar solo ese importe. Hablando sobre esto aprovechar para preguntar, hay opción de hacer ticket regalo? Gracias, un saludo.

I'm also interested. In fact, it would be perfect for mobile devices such as Sunmi v2s.

Dear [Support Team], I am currently using the TM-M30 printer with a Bluetooth connection. However, I noticed that there is no option to select the paper width when connected via Bluetooth. Could you please advise if there is a way to configure the paper width setting in this connection mode? Additionally, I have encountered another issue — the total amount of the order is not being printed on the receipt. Could you please let me know where this setting can be adjusted? Thank you for your assistance. Best regards, Kelvin.

Hello, Would you be able to describe your steps in more detail or send us a video of your issue? We will be waiting for your reply.

Hello. Please try using "Other model" with "58mm" paper width.

Hello. If you use TM-m30II-SL, the barcode scanner has to be connected to the POS device directly. Best regards,

Hello Kelvin, If the printer is connected via Bluetooth, please choose the "Bluetooth" interface. Best regards,

Hello. If the kitchen printer is far from the POS device, I recommend using an Ethernet connection.

Es la segunda vez que os escribo porqué quiero probar la beta y se acaba el tiempo, enero está a la vuelta de la esquina. Por favor o tendré que buscar una alternativa. Gracias

Can anyone help me ?

Thank you for your response

Can anyone help me ?

Hola Comunidad, alguno sabrá si existe la posibilidad de crear facturas y presupuesto con Loyverse, o alguna integración que se pueda utilizar? Los leo, si me ayudan va genial Gracias!!!!!

Congratulations on your success! It’s inspiring to see how you’ve brought such energy and innovation to Puerto Vallarta’s nightlife scene. Your story really shows how the right tools can make a big difference in running a business smoothly. Wishing you even more growth and exciting milestones ahead!

Not sure if I’m doing something wrong, but when I do a split payment everything goes to plan, split work, payments taken, but the ticket remains on the open tickets list after the transaction is completed. Didn’t used to do that. I end up having to clear completed tickets, which is not the end of the world, but it does ruin the record of transactions. So, is it me, or is it Loyverse.

Today, we meet with the manager of a newly opened bar in Puerto Vallarta’s Romantic Zone. Inspired by his experience in Las Vegas, the owner brought a unique concept to life: the city’s longest happy hour, and casino-style tokens that can be exchanged for top-quality cocktails all within a fun and vibrant nightlife setting and a unique entertainment experience. Could you briefly tell us about your business? What does it do, how long has it been operating, and what type of business is it? We run a bar. The license is currently for a bar-restaurant, but we are in the process of updating it to a nightclub. We only started operations three weeks ago. I was given the project about two and a half months ago: we hired an architect, completely remodeled the space, and gave it a new identity. We have screens playing music videos, it’s a bar located in Puerto Vallarta’s Romantic Zone, and our goal is to create a fun atmosphere with flair bartending, shows, and other attractions. You mentioned you just started. How did you decide to implement a POS system, or how did that need come up? This started even before I came on board. When my boss brought me into the project, he had already chosen Loyverse because several businesses here in Puerto Vallarta use it and highly recommend it. It’s very easy to manage. My only challenge so far has been learning how to properly manage inventory. I’ve been checking YouTube tutorials, but I will try to schedule a training session with the Loyverse team. Other than that, the system is perfect: easy to use, quick for employees to learn, with features like adding images to items and many tools that make it very user-friendly. My boss originally chose it because of word of mouth, people we knew spoke highly of it, and a colleague of mine also uses it at his bar. By the time I joined the project, the POS was already a done deal. During the implementation process, how was it for you and the staff who were going to use it? It was simple for me because I hired staff who had already worked with Loyverse at a friend’s bar. They trained the rest of the team, including me. The sales side is handled by them using their own PINs, while I take care of the administrative part: adding inventory, products, and prices. That part is very easy in Loyverse. Which Loyverse feature do you find most useful in your daily operations? Adding new products. It’s extremely easy, just a few clicks, and I can add a cocktail that wasn’t in the system. Sometimes a customer asks for a drink we didn’t have listed but could prepare, and I can quickly create it so it’s available for sale. Within seconds, it syncs and is ready on the POS for the staff to sell. For a newly opened business, that’s essential. I also like how cash management is handled, especially how the system requires setting the starting cash and opening the shift at the start of the sales day. You mentioned using user PINs and roles. Are you currently using the Employee Management subscription? That’s right. As the general manager, I have my own access, my boss has another as the owner, and we also have two shift supervisors and a profile for part-time employees. This has been essential for managing access and recording sales. We use different tablets for each staff member. As the manager, you also have access to the Back Office. Have you noticed any impact of the system on the business in terms of decision-making? The reports are very clear and easy to interpret. The Back Office is a bit more challenging for me compared to the POS itself, especially for inventory, but that may just be due to a lack of training. That’s why I’ll also be starting the trial period for the Inventory Management subscription, so I can have more detailed data. Is there any particular feature in Loyverse that you find especially valuable and would recommend to other users? The way the system’s tools are designed makes it very easy for cashiers and anyone who needs a quick connection between sales and reports that can be accessed from anywhere. Navigating between features and processing sales is simple. Honestly, I don’t see how anyone today could find it difficult to use it; it’s virtually effortless to use. Finally, what advice would you give to other entrepreneurs or similar businesses that are not yet using a POS system? They should look for the system that best fits their country and business needs, especially when it comes to staff management and ease of training. Training employees can take a lot of time, and Loyverse makes that process so much easier.

Dear [Support Team], Thank you for your reply. However, I would like to clarify that my TM-M30 printer is currently connected via Bluetooth, not Ethernet. In this case, is there still a way to configure the settings? I would appreciate your guidance on this matter. Best regards, Kelvin.

Hello. Could you please post this printer setting menu?

Hello. Thank you for your post. If you choose a printer model "TM-m30," the paper width is automatically set to 80mm. Alternatively, you can choose "Other model" with "58mm" paper width.

Hello For the receipt that was already made, it is not possible to change the date or time. But if you set a specific date and time on your device with the Loyverse POS App installed, and then create a new transaction, this new receipt will use the date and time of your device.