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I understand that shifts can't be cancelled but each receipt can be cancelled, however I noticed that when I pay in or pay out and I close shift, even if I cancel all the receipts the amount is still reflecting. I was just wondering if I'll still pay in or out when re-entering the sales again. Won't this affect the total sales amount?

As a workaround for the prepaid system, you can try the way described here: https://loyverse.town/topic/5739-customer-wallet-concept

Hello There is no built-in feature in Loyverse POS to manage credit sales (store credit, BNPL, house account, instalment sales, layaway). You can try to find a workaround here: https://loyverse.town/topic/4801-credit-sales

Hi, is there an option to make a balance or credit on costomers account, that should be able to pay later, or just to pay a deposit at time of sale and pay the rest later. Also if thay could pay in advance to have credit? I saw that people had issues with this on LOYVERSE in the past, is it updated already? It's very important for our business.

If you would like to delete the completed transaction, then you can use the CANCEL feature. When you cancel the receipt, it will not be accounted for in the sales reports, and the stock will be restored to what it was before this transaction. Please note that this receipt will remain in the history with the mark CANCELLED. How to Cancel Receipts in Loyverse Back Office https://help.loyverse.com/help/how-cancel-receipts

Is there any way to delete a complete order or charge, (do to a mistake) on the app?

Hola, me gustaría saber si hay una manera de borrar o resetear los puntos de lealtad de todos los clientes. Por ejemplo, para que los clientes sepan que cada final de mes o cada dos meses sus puntos vencen o caducan. De esta forma, uno como vendedor podría crear dinámicas o promociones más intensas en un periodo corto de tiempo.

Hello, The PayPal Terminal currently only runs the PayPal POS (ex Zettle) app, therefore you will not be able to use the Loyverse POS app. Integration with other POS providers like Loyverse POS is currently only supported when using the PayPal Reader instead. You can learn more about connecting Zettle to Loyverse below: How to Accept Credit Cards with Loyverse POS and PayPal Zettle https://help.loyverse.com/help/credit-cards-izettle

We do not have settings to increase/decrease the kitchen order's size. When the order number reaches 999, it starts again from 001. Also, you can reset the order numbering manually to 001 by Sign Out of the POS.

Hello Shift can't be opened or closed through the back office. It can be done only through the Loyverse POS App installed on an Android or iOS Tablet/smartphone. Please refer to: https://help.loyverse.com/help/shift-report-sales-summary-pos

Hello Loyverse team, I love using you system! But this is a BIG flaw because the only way I could do it is: A) open with receipt (BIG WASTE) B) Open it manually (also dumb) So if you did this I would be much appreciated by it Cheers, JAY (owner of Jay's computer space)

Using Loyverse as the main operational tool from the start clearly helped La Casa de Teo stay organized as it grew. Product management, kitchen orders, and sales reports all coming together made daily operations smoother. Congratulations, and best wishes for continued growth!

Great to see how Nogi Slowbar grew from a pop-up into a community space. Switching from handwritten notes to managing daily sales and shifts with Loyverse clearly made a big difference. Congratulations, and best wishes for continued success!

Hi everyone, I am currently using Loyverse as my point-of-sale system and would like to request guidance and technical support regarding an integration setup. My goal is to integrate Loyverse with: A local electronic invoicing provider authorized by the Ministry of Finance in El Salvador (for compliant electronic tax invoices), and an accounting ERP such as QuickBooks for automated bookkeeping, VAT tracking, and financial reporting. Below is the intended data flow: CLIENT │ ▼ LOYVERSE (Sales, services, customers, pricing) │ │ Sale data ▼ SMARTBILL (Electronic invoicing authorized by the Ministry of Finance) │ │ Authorized electronic invoice (DTE) ▼ QUICKBOOKS (Accounting, VAT, financial reports) Specifically, I would appreciate your support with: *Available APIs, webhooks, or supported integrations to export sales and customer data from Loyverse. *Best practices or recommended partners for integrating Loyverse with third-party e-invoicing platforms *Existing or supported methods to connect Loyverse with QuickBooks (directly or via middleware) Thank you in advance for your assistance. I look forward to your guidance so we can implement this integration correctly.

Put a camera on each terminal/till and sync the times with both the camera/loyverse. Compare ticket time against the camera footage. you have to understand that technically any POS is susceptible to this. Very very few keep a running record on “any and all” activities because it’s very cpu and data heavy.

Out of interest… does any pos allow this level of customisation?

Hi How do i increase size of kitchen docket and how do I reset the docket numbers after i do cash up as i could be doing 2 x private events on the day and want to start back from number 1

how to open a shift on the loyverse website on pc

Hello there! Yes. Once you subscribe to the Unlimited Sales History add-on, you'll be able to access and export all of your sales history (including the past years).

Is there a simpler way of changing a list of items to the same colour & shape? I have 250 cheese items I want to assign the colour orange and a circle too. So we can differentiate them from other deli & drink items when viewing in Sales. Any help gratefully received.

Discover the journey of La Casa de Teo, a Mexican restaurant that made Loyverse its main operational tool to support and scale its business. To begin, could you please share with us about your business? Where is it located? Our business is located in San Bernabé, Moxtitla, in Puebla. We have been using the Loyverse system for seven months. We started operating in July of last year; initially, we began in a very informal way, working out of our home garage, and today we are a small restaurant within the community. We sell hamburgers, tacos, chicken wings, and non-alcoholic beverages. Was there a specific situation that led you to look for a POS system? Yes. We operate as a small partnership, and some of the products sold do not belong to a single person. At the end of the day, it was quite complex to close the sales and divide everything correctly. Because of this, we started looking for different options. We tried another system that did not work well for us, and later I asked ChatGPT which POS system was most recommended. It suggested Loyverse based on positive user reviews. During the first month, we used it only as an application, and later we decided to purchase a printer. Today, Loyverse has become our main work tool. Is there any Loyverse feature that stands out for your business? Yes, organizing products by categories is one of the most valuable features for us. It allows us to manage our products more efficiently and identify which categories sell the most. Reviewing this information in the reports helps us save time. How was the implementation process? Was it easy, or did you face any challenges? Honestly, it was quite simple and very practical. It took us about a week to fully adapt, mostly due to adjusting the workflow in the restaurant and getting used to the devices rather than the system itself. A bit of practice was enough. We invested some time in learning how to take orders and send them to the kitchen, as this was new for us. Previously, someone would physically run to the kitchen to communicate orders. With Loyverse, we installed a printer in the kitchen, which significantly reduced the effort and eliminated the need to go back and forth. Are there other features you use frequently in your business? Yes. One of the main features is the ability to take orders from anywhere in the restaurant, directly from the customers’ tables, and send them to the kitchen. Another key feature is generating and printing sales receipts for customers, which include our business information, logo, and any additional comments. Regarding payment-related services, have you used any paid features? Yes. I started using the unlimited sales history feature. I tried it during the trial period and then decided to subscribe because I realized it was essential for my business. You mentioned having a team. How was the adaptation process for them? For the rest of the team, it was a bit more challenging at first. Some of our waitstaff only work on weekends, so the adjustment took a bit longer. There was one day when the printer paper ran out, and it caused some chaos because we had already become accustomed to the system. However, this was more a matter of habits than an issue with the system itself. In terms of impact, have you noticed any changes since implementing Loyverse? Have you used reports to make decisions? Yes, definitely. Having a clear overview of where my products are, which items sell the most, and identifying my best-performing products has helped me make better business decisions. I regularly export reports, which is why I need the subscription. By analyzing these reports, I can determine what sells well and what does not, allowing me to plan purchases more effectively. Since I buy in bulk, this helps me forecast the following month and avoid running out of products. Sales reports by category and by item are among the most important tools for me. Was there any feature in Loyverse that surprised you? Yes, the modifiers feature. It greatly simplifies the sales process. For example, some items I sell include various add-ons, such as barbecue sauce, Valentina sauce, or banana peppers. With other systems, I had to create a separate item for each flavor. After discovering modifiers in Loyverse, I was able to create a single item and simply select the flavor based on the customer’s choice. From your personal experience as an entrepreneur, what advice would you give to new business owners? My advice is not to resist change. For those who are just starting to implement a system or are currently looking for one, as I was a few months ago, take advantage of the tools that already exist, such as POS systems. Every piece of information about your business is valuable and gives you better visibility. I believe the system does part of the work for you. By maintaining good control, entering accurate data, and using all the available tools, the financial management of the business becomes much more organized and manageable.

Hola Buenos Días quería saber Cómo integró un Pinpad de BAC Credomatic en Loyverse a Través de API

Hello @Mesjeu, Thank you for your suggestion. While integrated payments with Payconiq are not currently available in Loyverse POS, we have noted your feedback. At this time, we’re unable to provide a timeline or details regarding future feature implementations. We appreciate your understanding and will keep striving to improve your experience with Loyverse.

Can I connect my Zettle Terminal (https://shop.zettle.com/gb/card-terminals/paypal-terminal) to the POS system (as well as the printer dock)? In Zettle payment settings the only available card readers are the Card reader, reader 2 and paypal reader. Thanks