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Hie dear. I would like to bring to your attention that this is a very common issue with clients. Not that there is something wrong with the system NO. Common cases where this can happen are very different. The top one could be the users of the system missed some transactions during the day. This will create more cash on the ground than there is in the system. Also check for offline sales

Almost everyday i encounter the same problem, cash on till dont match with sales

Nestled in the heart of the Yorkshire countryside, The Yorkshire Kitchen began as a small family experiment blending heritage recipes with fresh local produce. What started as a simple idea - reviving a treasured 19th-century brandy butter recipe - soon evolved into a fast-growing artisanal butter business. Today, the company’s sweet and savory creations are stocked in shops across the country and sold at vibrant markets and festivals. In this interview, the founders, Jamie and Sarah, share their entrepreneurial journey and explain how Loyverse supports their continued growth. What is your business about, and how did you start your journey as entrepreneurs? We come from a farming community and are surrounded by excellent produce. My wife, Sarah, has a family recipe for something called brandy butter - traditionally enjoyed at Christmas or on Christmas pudding. It’s an old recipe, likely dating back to the mid-1800s. Every year she made it, and everyone loved it. While on paternity and maternity leave from our corporate jobs in Spain, we decided to start a small business. We joked, “We’re not busy enough with two young children and full-time jobs - let’s set up a business!” So that’s what we did. We began selling sweet butter simply for fun, combining the wonderful local products around us with this very old recipe. Soon we realized we couldn’t sell only brandy butter, so we expanded into other flavours - cilantro, cinnamon, honey, and more. We couldn’t produce the butter fast enough to meet demand. We started in our kitchen, which inspired the name “The Yorkshire Kitchen,” and from there the business grew. Farm shops and delis began approaching us to stock our products, and eventually we expanded nationally. We began with sweet butter, and based on customer feedback, we later introduced our savory butter line, which has become our most popular range. Sarah’s background in marketing helped develop our packaging and brand design. I’m a scientist, so I focused on the recipes and setting up our commercial production space. We started out selling at Christmas markets and craft fairs, which are still an important part of our business. That’s where Loyverse has been especially useful to us. What features of Loyverse have been most useful in your business? Loyverse has been extremely useful, especially the shift management feature, which lets us register all cash intake. It also allows us to track card payments. I appreciate the flexibility to customize the printed receipts, but most importantly, Loyverse helps us keep track of our stock. Do you use Loyverse only for the Christmas market? No, we have grown significantly since then. We now do a lot of face-to-face selling - not just at Christmas markets, but also at country shows and food festivals. The business is much bigger now. Do you plan to open a physical store? We don’t have plans to open a physical store in the near future. However, we are stocked in about 50 to 60 farm shops and delis across the country, so other shops sell our products for us. When did you start using Loyverse in your business? We started using Loyverse six months ago. Previously, we used another POS system that primarily handled card payments. We could only see the total amount taken each day - nothing more. We’ve now integrated Loyverse with our payment system Teya, and all sales go through Loyverse. It has become essential for tracking item stock and printing receipts. It’s also very neat and user-friendly. I like that we can add barcodes for each item and simply scan as we go. It has been incredibly useful. In terms of reporting and analytics, how valuable is the data you obtain from Loyverse? It’s very important. We check the Back Office reports all the time. I’ve also downloaded the Dashboard app on my phone, which I like as well, though I prefer working in the Back Office. Have you integrated Loyverse with any other systems or platforms, such as e-commerce or accounting software? I use the Wix platform, and I used to think Loyverse didn’t integrate with Wix. But I noticed that Wix is actually listed in your Marketplace. It’s something I want to explore further because I believe it could be extremely useful for us. What improvements have you noticed in your business since using Loyverse? It has made a significant difference - and I’m not saying that just because of this interview. The biggest improvement has been in inventory management. We used to take far too much stock to events, but we’ve now reduced that by 50% or more. The Back Office reports, especially “Sales by Item,” are incredibly helpful. We know exactly which flavours we need, so we take only what’s necessary. It has also improved our production planning. Before Loyverse, after returning from a market, we would try to guess which butter we needed for the next event. Now we simply check the Back Office to see what we sold and plan accordingly. What is your vision for the future, and how do you see Loyverse supporting your growth? Loyverse has already helped us a great deal. We want to expand our stock and be present in more deli shops and similar retailers. We are continually growing through various sales channels, especially face-to-face selling. The next step will be integrating Loyverse with our Wix website and using Advanced Inventory for more robust inventory management. The price is reasonable for what it offers, and I believe Loyverse will continue to help us scale. Do you have any advice for aspiring entrepreneurs? Choosing the right tools is very important. As I like to say about Loyverse: “The juice is worth the squeeze.” The bit of effort you put in up front will save you a lot of time and energy later. It may seem daunting at first, but Loyverse is incredibly user-friendly and easy to work with. After the initial setup, it becomes immediately helpful. I’d say - don’t hesitate, just go for it. As an entrepreneur, you’re often very time-poor and need to handle everything yourself, and Loyverse helps you work more efficiently and get things done.

Hello! Once you change the price of your items, it will only affect your sales data onwards and not your past sales. Hence, for your specific case, the previous sales will still be based on the price of 150 and not 160 pesos. I hope this helps!

To view the list of customers who bought a specific item within a period of time, please open the RECEIPTS report in the back office, choose the period of time in the report's filter and press EXPORT, choose RECEIPTS BY ITEM: In the exported report, please find the column ITEM and by using the filter, choose the specific item that you wish to check: Scroll to the right side a bit to view the CUSTOMER NAME field: It shows the names of the customers who bought this item within a period you chose.

I'm a bit frustrated about this subscription because it wasn't in place when we first subscribed to Loyverse. I've always been able to check my sales history and now all of a sudden I can only do this if my charity subscribes and pays £5 per month for the add on. All I want to do is check back over this financial year from April 2025. It is very sharp practice to start charging for something that we've had without charge, and had when our charity first subscribed to Loyverse. I tried to check data from August 2025 and couldn't understand why I couldn't access - then realised there was a message underneath the calendar that said I can have a free trial before subscribing. Yes, sharp practice.

Hola alguien me puede decir cómo solicitar la integración al verifatu con ésta app. Gracias

nosotros utilizamos loyverse para venta de comida en eventos, y quisiéramos reiniciar el numero de pedido, no de ticket, cada ves que abramos el turno en los eventos, alguien sabe si es posible??

We are trying to develop a page for the daily cash count up at the end of the night - and to work out the float that is needed.

Hello! Thank you for your post. Unfortunately, we don't have "cash" and "charge" parameters in the API. It would be helpful if you could share me a use case of cash and charge parameters.

Hello! Due to our API’s restrictions that disallow direct calls from the browser, please utilize a backend proxy such as Nginx or a similar tool in their local environment. [References] https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Access-Control-Allow-Origin

Hi there. I would like to know if there's any way to create a report that will consolidate the list of customers who are buying a specific item. The goal here is to determine the majority of buyers over a certain period of time.

Hello! I seem to be getting 403 Forbidden wwhen I'm trying to get a receipt. These started trickling in 17th Nov about 1300H UTC in a few of my requests, now all are showing Forbidden for any bearer token. Would there be a rate limit IP ban? Works same requets from other IPs and I'm well below the 300 requests/300 seconds limit. I look out for 429 (too many requests) but didn't get any. If it is an IP ban, how long? and what are the new rate limits? Thanks!

Hello Could you take a photo of the printed receipt, please?

Hello, my receipt customization menu is missing. I cannot see Receipt Template or Receipt Header options. Please enable “Advanced Receipt Settings / Receipt Template” for my account. Store names: 1) Shad Bilash 2) Moja Lage I need the following options enabled: - Show total - Remove employee name - Remove POS name - Receipt header editing - Logo size control Thank you.

Hola! Yo también quiero probar la versión beta de Verifactu por favor! Saludos :)

There’s mainly 2 solutions I found pertaining to this problem. I still haven’t figured out but my guess there’s a bug that causes the error on IPads with IOS 18 and 26 You can hardwire your tablet with a PoE adapter that allows charging and ethernet data transfer / connection. This allows a estable connection between tablets and printers/KDS without having to rely on WiFi connection. Second option- get a router a connect everything to that network and hardwire the printers as well to this router. You need everything connected to the same network. Problem gone. or Third option is to use android tablets. They seem to connect well with no errors.

There’s mainly 2 solutions I found pertaining to this problem. I still haven’t figured out but my guess there’s a bug that causes the error on IPads with IOS 18 and 26 You can hardwire your tablet with a PoE adapter that allows charging and ethernet data transfer / connection. This allows a estable connection between tablets and printers/KDS without having to rely on WiFi connection. Second option- get a router a connect everything to that network and hardwire the printers as well to this router. You need everything connected to the same network. Problem gone. or Third option is to use android tablets. They seem to connect well with no errors.

Are you referring to the items under the composite item?

Hello! In this case, you can use the import-export feature and edit the prices from the spreadsheet/Excel, then import it back to your Back Office. This way, you won't do it one by one. Please check this help article for more information: https://help.loyverse.com/help/importing-and-exporting

Wow, 5 years and still havent been able to implement this on android. Do we need to wait another 5 years maybe? Loyverse as a product for the most part is great, but the dev support is shocking! Some pretty basic functionality shouldnt be that hard to implement but I have yet to see it happen. Requests just disappear into the support team black hole, never to be resolved or responded to in a meaningful way. Poor poor effort guys!

Tengo un Restaurante en donde vendo variedad de platillos, desde comida japonesa, burguer, wings y pizzas, tengo un problema con las unidades de medida, capture todos mis insumos como articulos simples y active el seguimiento de inventario, en el caso de las pizzas, ingrese mi SubReceta de la Masa como un articulo compuesto y por ejemplo la harina me cuesta $16.78 el kilogramo y puse la opcion de vendido por: "Peso/Volumen", para que el momento de que ponga la cantidad de gramos que voy a utilizar en mi SubReceta de Masa y todo cuadro perfectamente bien; el detalle es que la suma de los gramos de la Masa es de 1625 g y el costo es de $22.71, cuando doy de alta mi Receta como artículo compuesto de BASE PIZZA_REGULAR, necesito poner el precio unitario del gramo de la SubReceta de la Masa pero Loyverse me marca como Unidad los 1625 g y si ocupo 30 gramos de masa en la pizza me lo multiplica por los $22.71, como le puedo hacer para que me de el costo por gramo de la Masa? Ya que la Masa no solo la utilizo para una sola Receta en una medida, tmb horneo Baghettes, canelones, pan de Ajo y para cada platillo logicamente son cantidades de gramos diferentes.

Congrats to the La Nacional team! Your story of preserving heritage while growing a modern craft business is remarkable. Wishing you even more success on this journey.

Loverse is obviously tracking the Cash amount - and the amount the receipt is for - as you can see here, the customer got 20p back... But the API - does not return the cash amount anywhere - just the money_amount... Where is this "cash" and "change" amount being stored?

I would also like to be included in the Beta Test, @loyverse, @rita from the loyverse team.