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Uso 2 equipos android para mi punto de venta, y 2 impresoras en red mediante Cable Ethernet, y hay veces en que aparece este error y uno de los dos equipos no puede imprimir.

Thanks so much!

Good morning, Is there a way to print customer details such as name and ID number on the ticket we can send to customer so that it can be used as an invoice? thanks

Hola, Para quien lo ha implementado, podéis comentar como esta funcionando Verifactur con Loyverse. Yo lo voy a implementar en diciembre, pero antes quiero saber si estáis teniendo problemas? también el tema de rembolso y anulación ticket como funciona? Gracias a Tod@s

Wayne Daley, a dedicated entrepreneur from Jamaica, successfully runs three businesses - an electronics shop, a retail chemical store, and a sports bar. With years of experience in electronics and a passion for business, Wayne has come to understand the importance of organization and efficiency. His biggest challenge was managing inventory and sales manually, until he discovered Loyverse POS. Today, Loyverse plays a key role in simplifying operations and saving valuable time across all his businesses. What type of business do you have and how did you get started? I actually have three separate businesses where I use Loyverse: an electronics store, a bar, and a retail chemical store that sells household cleaning products. My dad was an electronics technician for many years, and he taught me the trade. I didn’t attend formal school for it, but I took several online courses in electronics repair. In 1994, I decided to start my own business. I began by selling spare electronic parts. Managing stock and inventory became a huge challenge because everything had to be done manually - lots of writing, checking, and rechecking. It became overwhelming. One day, I came across Loyverse POS on Facebook and decided to try it. I integrated it into my business last year, and it has made my life much easier. As for the chemical store, it originally belonged to my landlord. When she migrated, she offered me the opportunity to take it over, and I’ve been running it for the past 20 years. What were the main challenges that made you decide to use a POS system in your business? The main challenge was inventory management. I have a wide range of items and several employees, so I needed a reliable way to monitor stock levels, avoid shortages, and reconcile sales with cash accurately. I also needed a system that could process sales and print receipts for customers, eliminating the need for manual writing. Have you added separate profiles for your employees to control access rights? Not yet, but I plan to. I’d like to set up a system where a password is required if an employee tries to open the item list. I understand this is part of the Employee Management feature in Loyverse. I just need more time to study these options and implement them properly. What Loyverse features do you use most in your daily routine? I use the Back Office daily to check sales and update inventory. The Low Stock Notification feature is extremely helpful - it notifies me whenever items are running low. It saves me from having to walk through the store and manually check everything. The system automatically shows me what needs to be restocked, which has been life-changing for me. Do you use the customer relationship management features that Loyverse offers? Yes, one thing I really like is the ability to create invoices for customers who haven’t collected their goods yet, or to keep open tickets for customers who buy on credit. This feature is very useful. Loyverse has also improved my relationship with customers because the service is now much faster. I’m considering implementing the loyalty program, but since we have a large variety of customers—some who just come and go—it’s not always practical to create profiles for everyone. Customers also appreciate that they receive printed receipts and that we can issue refunds quickly if needed. This is a big change compared to before, when I used to record sales manually in a large ledger book. Loyverse saves me a lot of time. Have you added all three businesses under the same Loyverse account or created separate ones? I created separate accounts for each business since they operate independently. Do you use the Dashboard app to check your sales analytics in real time? No, actually, I didn’t know such an app existed! I’m very busy and haven’t had time to explore all the features, but it sounds interesting and I plan to check it out soon. Are there any features you would like to see added or improved in Loyverse? Loyverse already meets my needs. It helps me file taxes at the end of the year using the Sales Summary Report. This was one of my biggest challenges before - filing taxes manually used to take forever. At the moment, I don’t feel that anything is missing. Everything I need is already there. What advice would you give to young entrepreneurs who plan to start their own business? My advice is to always keep track of your money and your inventory. You need a reliable system to manage sales and print receipts efficiently. I would recommend Loyverse to any small, medium, or large business because it makes operations much easier. It’s also very simple to learn - my employees picked it up quickly. I would definitely recommend Loyverse to anyone starting a business.

Hello, From our side, we have not seen any irregularities with your Loyverse account. We recommend contacting the Zettle team to check if there are any potential issues from their side. We will be waiting for your feedback.

Good morning Loyverse Fam, First off, I would like to thank Team Loyverse for such a powerful tool. I am a user from Philippines and we are currently using this for our 16 branches. I would like to request that when exporting data covering multiple dates, for all our branches, would it be possible that the data exported is segregated per branch and not the total sales data? To give more context, for example I would like to see the per category sales of our 16 branches, per branch. let's say from Oct 1 - 30. The exported data will show the Sales Per Category of all the branches on the requested date, however, it would be very useful for us that it is segregated per branch, that way we can filter or pivot the data and see the data per branch.. What's currently happening now is we have to manually export the data per branch, manually add an additional column for the branch name, so we can pivot-table the per branch data. As we increase our branch, this would increasingly take up so much time consolidating per branch, per category, per date data.. ****** Same with Inventory Valuation, when batch generating the inventory valuation report for a specific Branch, let's say 10 Branches, instead of generating the inventory report of the toral branches that were "ticked" it would be very helpful to generate the data segregated per branch and not the "total" of the Branches that are ticked.

Hello, we have started to use Loyverse POS. Everything is working well, but we have difficulties with refunds. We are using iZettle and I hav tried to do a refund from a "refund" button of a receipt. It seems to go through and asks the password to iZettle and I have pressed the "confirm refund" button, but then the website crashes and I go back to Loyverse POS app. The refund does not appear anywhere in Loyverse or iZettle. What could be a problem?

Hola, alguien sabe si esto es obligatorio para los autónomos en régimen de módulos? Gracias

Hello, Thank you very much for your prompt response and support. Much appreciated. Ok, I understand now. So there is just an outstanding amount of R17.30 from the test transaction. I will continue to observe the account and email you should I need any further assistance. Many thanks, Nicole

I would like to know if identical products can be grouped when prepared for printing. Thank you.

Congratulations on your achievements! It’s really inspiring to read how your business has grown and how Loyverse POS has helped you manage everything more efficiently. Wishing you continued success and many more milestones ahead!

In the Sales Report by Item, can you please add Search Feature (highlighted in red box in the photo) The intention is to easily search each Item or SKU what was sold for specific date range instead of scrolling each Page navigation to see the specific Item or SKU

Hello, As I can see, you have been charged one amount of R86.51 it around $5 USD for the Unlimited sales history subscription. The other 5 records for R17.30 equal $1 USD and are the amounts for card verification and refund of the card verification amount to your account. To verify a card, the payment gateway charges $ 1 USD as a test. Then the transaction will be canceled and the 1$ will be returned to your account. Although you may expect a “Refund“ on your bank statement, but it will be no payment or refund. It will appear as if the whole transaction never happened. The record of the transaction will disappear, and the balance of the bank account will be restored as before that 1$ transaction. Sometimes it takes up to 7 days to cancel those test transactions. You may contact us at help@loyverse.com if you need any additional details.

Good day I have subscribed to the unlimited sales history function but have been overcharged. I have attached a screenshot. Please take note of the R86.51 charge. Please can someone assist.

This would be a required feature for us too: Online orders need to be fulfilled by the kitchen and not just archived in the back office. Online orders should be treated by the POS just like any order entered by the staff, and sent/split to the configured KDS and/or printers. The POS/KDS would also ideally display an appropriate order source tag, and allowing the staff to accept/reject the order would be nice-to-have. Expecting restaurants to purchase yet another integration/service/hardware specific to online orders nowadays is antiquated. Loyverse appears to have done such a great job with every other aspect of the systems and API, it would be amazing if this could be added too. And if I could add one more thing to the API wishlist it would be Loyalty, so that online orders can share (contribute to and redeem) the same rewards.

Hello there! To clear your test sales, you can cancel your receipts from the Back Office. Please follow our guide here: https://help.loyverse.com/help/how-cancel-receipts When you cancel a receipt, it will not be accounted for in the reports, and all items will be returned to stock.

Hello there! For a more detailed report of your transactions by day, category, and payment type, you can export your 'Receipts by item' report. In the Back Office, go to the ‘Receipts’ section in the ‘Reports’ menu. You can export specific receipt types for the desired period in a CSV file by clicking on the ‘Export’ button. After you download the file to your computer, you can open it in Google Sheets. I hope this helps!

Hello, I am new to Loyverse, and have been busy testing all my items and teaching others how to use it. Now I would like to implement and start fresh. Is there a way to delete all the sales data that I have entered to 'test'. Thanks so much! E

Hi i posted

For Variant_id "6a1ba6c5-5495-4884-ac4a-670785802281" Only show one Store "8a8cf25e-d5a3-4210-a8c6-09264d3a916f" in invenrtory

Hello. Could you post screenshots that show how the number of stock is different between the Back office and API? For your information, both variant_id and store_id are in UUID format, such as f81d4fae-7dec-11d0-a765-00a0c91e6bf6 (example).

Hola, nosotros también estamos interesados en la integración de Verifactu. Como podemos integrarlo? Gracias