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I have somewhat the same problem. After a couple of payments the POS app is waiting, spinning wait icon in the center of the screen, on sumup to post its transaction ok signal as it seems. The card payment is correct send to the sumup device, Withe popup is showing and hiding and the payment is successfully. Only the Loyverse app is waiting and we can not do anything in the app. We must close the app and open it again to able to work with it, Unfortunately the payment is not registered in loyverse as open or payed. It is complete gone. We are running loyverse on a Ipad version V2.89 Ipad IOS 18.2 Sumup Version 3.29.0-slp All apps are up to date in the app store.

How do i enter a QR code string that is longer than 40 characters? Our members QR codes are 43 characters long, and the field on the system and the website backend will only allow 40 characters.

Hi. You can buy usb c distributor ports. So you can plug in many connectors.

Hello Unfortunately, it is not possible to assign items to a specific dining option. But you can create for example custom pages on the sale screen, name them as DINE IN, TAKE OUT. Then, add items that can be ordered for the DINE IN to the DINE IN page and items for TAKE OUT similarly. How to Arrange Sale Screen in Loyverse POS https://help.loyverse.com/help/how-arrange-sale-screen-loyverse

Hi All, I'm using Loyverse on an Android tablet (Lenovo P12) and connecting to an Aures 333 receipt printer with a USB cable (USB-B to USB-C) and although it's not one of the supported printers it all seems to work fine. I only have one USB-C socket on the tablet so I can't use the tablet and charge it at the same time. Does anyone out there found a piece of hardware that would work for splitting a usb-c from my Android into 2 so that I can use one for the printer and the other for charging? I'd prefer not to spend hundreds on a new bluetooth printer unless this is unavoidable. But also, is there such a thing as a bluetooth adapter for my non-bluetooth printer? I haven't found one. Any advice welcome. Thanks. Tony

Rather than have a long list of products ( eg coffee variants) featuring takeout or dine in variants, is it possible to choose the dining option as the very first choice? For example: Customer arrives > First question ( and screen) is whether they're dining in or takeout. > Then select their dining choice on screen. This then opens product categories/ list of products available to buy for that dining option. Can Loyverse work like that and if so, how do we set it up like that? Thanks!

Thanks for your reply, but in this way will take ages taking orders. Without an update, it will be impossible to use, imho.

Hello Unfortunately, it is not possible to automatically apply a 20% discount to the customers whose QR you scanned. The discount can be applied only manually as usual: https://help.loyverse.com/help/how-apply-discounts-during-sale You also can use this feature to add a customer to the ticket by scanning his/her barcode: How to Add the Customer to the Receipt by Scanning a Barcode https://help.loyverse.com/help/scanning-customer-barcode

I just wanted to add to this conversation, many printers have limited “multiple connections” and so I wanted to provide this link on Star MC Print 3 Printer, one of the most diverse printers; https://star-m.jp/products/s_print/mcprint3/manual/en/description/multiInterface.htm Based on my very limited experience, if you are wanting to connect multiple devices to a printer, Ethernet is the best solution. Bluetooth isn’t an options but that’s by design of Bluetooth. USB may be an option but it would depend on the printer. WiFi… talk to the Loyverse team on this one. Hope this helps someone.

Hello there! In that case, please click on the ‘Select’ button to choose the dining option for which an exemption of the tax applies. For example, if you want your tax to apply only for ‘Dine in’, select all other options: ‘Takeout’ and ‘Delivery’.  Please check out this help article for more detailed information: https://help.loyverse.com/help/how-apply-taxes-depending-dining 

Some driver licenses have barcodes on the back of them, you might be able to scan that but it would not save a copy of the ID. You could link a simple app via Zapier, Make, Pabbly, Zoho to capture the ID via a common customer code and sync it on a google spreadsheet.

Thanks! Do we know if this are via USB, Bluetooth or Ethernet? Could Loyverse develop a hardware "API" for connecting devices to Loyverse. Put it on the manufacturer to update their drivers, as it would be in the manufacturer's best interest to support Loyverse. Ie. Epson would like to sell 100,000 more printers to Loyverse users, same for Barcode readers, Cash Drawers, AI cameras, etc. etc.

Bluetooth - Based on how the connection types work, Bluetooth is out because a Device can only connect to One connection at a time and that is how it was designed. USB - A USB hub "might" work, but likely not because the printer itself would have to understand the various devices connected to the hub and then itself, I only know of one POS Printer that has a hub built in and it does not allow multiple items to print only as a hub for barcode scanner, etc.. Ethernet - Ethernet is your most likely to work and best case to try, as the device could be assigned a Static IP, each POS connects to that IP as a Printer and sends the data that way. This is likely your best way to try but I would assign an IP to the printer for consistency of connection, as a rotating IP would lose connection for the printer.

Hello, we currently accept credit and debit cards only, including Visa, MasterCard, Maestro, Discover, JCB or American Express (Amex) cards.

I am at a point where I need to start paying for some of the subscriptions and i was wondering how many employees can you add for the £20 a month per store as it says in the pricing structure

Hello, I am running a tuck shop at my non-profit organisation. As my organisation does not support credit card for payment but I would like to subscribe the function of unlimited access of reports and receipts, is there any other payment method available for the subscription e.g. apple store gift card? Thank you. Regards, Kiley

cancele mi suscripción hace unos meses pero me siguen cobrando el de empleados, como se podria ver si

Please, Loyverse, just copy this

Hello No, it is not possible to restrict access for the employee to the SPLIT TICKET feature. But I will send such a feature suggestion.

Hello there, We recently had a new subscription implemented called Unlimited Sales History. This subscription will allow you to access your past reports beyond the past 31 days as well as export them. For more information, please visit our pricing page.

It´s so hard to get the ios list of scanners in Spain, so the last option that I have is use the rear camera, but how?? I need to use the same ipad for selling, or I can use other device (old phone), just for this. Once you scan how is connect with the app loyvers??.Thanks in advance

Hi, the characters and the lines of my bill when being printed is not appearing correctly. My printer is GOOJPRT PT-210, which is a 58mm receipt. Kitchen receipt looks okay but that's only because we limited the item keywords to shorten them. Here are the current settings which was what I added based on previous forums, it was a temporary fix because the default looks way worse. Please help me sort this out!

Any updates on this?