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Hi Loyverse, on the next update can you please try to add bigger font size options for printer settings

I want using Fuud. I have to pay the API subscription to Loyverse and the subscription to Fuud as well?

Hello, Rene111 I understand that you're experiencing an issue where your receipts are not being stored. However, this is not related to the Unlimited Sales History subscription. If your POS device is operating offline, receipts will not sync with your Back Office. To resolve this, please try tapping the Sync button on the sales screen. If the issue persists, please reach out to our support team at help@loyverse.com, and they will investigate further.

I am running into issues with the service where receipts are not getting stored in the history, I assume it is because I don't have the unlimited sales history subscription. I have attempted to subscribe but don't see it as an option. The only options I see are: Employee management --> I am a solo operation, I don't need this service. Advanced inventory --> I manage inventory on a different system, so I don't need it. Integrations --> I don't need this service, I don't have to integrate with another services. Please I need help, I don't know what else to do. My receipts are not getting stored. Thanks in advance.

Hi, I understand that I now need to pay for having unlimited access to sales data, but I am having difficulty setting either monthly or annually payment plan. I have tried many times since last night and also tried with different cards and I keep getting the message shown in the photo attached. I have had paid subscriptions with Loyverse in the past with no problem but seems like there is a problem with processing payments at your end I have even checked with my bank and they confirmed that the problem is with Loyverse. It's ok if you want to start charging a fee for something that has always been free, but first you need to make sure that at least you can process receiving payment without causing problem for customers ! Please fix it asap. Thanks. Ali.

Hola Daniloyv Estoy leyendo y tratando de buscar información y parece que será obligatorio a partir del 1 de julio de 2025. Sobre si Loyverse podrá adaptar/cumplir con esto, aún lo desconozco. La verdad es que me gustaría que se incorporase esta modalidad ya que estoy muy contento con el programa. Te agradecería si pudiéramos compartir información sobre esta cuestión Gracias Un saludo

Hello! Unfortunately, that is not possible right now. I will be happy to pass that on to our development team as we are always working on improving our product to provide the best service.

Hello, Our pizzeria is a delivery only restaurant. We have 7 drivers and our own delivery vehicles. So.. My question is : Is there an option that after an order is prepared, it can be assigned to a delivery person who is free and waiting to deliver to the restaurant, and the system will add up his number of deliveries and his total market during the shift? For example at the end of working day : Driver : Alex Jones - 30 addresses - Total market - $450 Mike Mickey - 26 addresses - Total market - $367 ----

How can I configure Loyverse to automatically apply the correct pricing for different customer groups, ensuring that each group is charged its designated price whenever they make a purchase? For context: I have 3 customer groups (retail, wholesale, corporate) and each customer group has a different price for each item.

Hello @Resistor, Thank you very much for your feedback. If you have any issues in the future, please let us know.

Hello there, If you would like to be able to download a detailed report of your sales that would contain information about your food and drink items depending on the customer assigned, it would be best to export your 'Receipts' report. We do have a guide you can follow here: https://help.loyverse.com/help/receipts-section-reports-back When exporting the report, I suggest choosing the 'Receipts by item' report as it would contain all the details of the items sold. Hope this helps!

Hello there, At the moment, we don't have the option to check your POS device's shift report in real-time from the Back Office. You'll have to check it from the device directly. However, an alternative would be to use the Dashboard app. Although it doesn't necessarily show the real-time shift report, the Loyverse Dashboard app gives you instant access to your store's most valuable data. Complementing the Loyverse POS app, it puts key real-time information about your business at your fingertips allowing you to make important decisions immediately. For more information, you can also visit our article: https://help.loyverse.com/help/using-dashboard

Hello! I'm afraid in this case, it's not possible to have a more detailed 'Paid in/out' section in the printed shift report, but if you need further details of your ''Paid in/out, you have the option to export it from your shift reports in the Back Office.

In the past couple of days my receipts are not getting stored, I am able to create the receipt and print them, but when I go to check, they are not in the history. Also, I noticed that the date and time of the receipts are wrong, they are about 10 hours ahead. I have tried resetting the time but I get an error that the date and time are incorrect and to check the device. I have the free option, and I don't mind paying for the subscription, but I don't see how to pay for unlimited history.

As far as I've established, both of report by volunteers as well as a comparison of Sumup transactions reports vs. receipts in Loyverse, we haven't experienced the issue the last two weekends. Looks like the issue has been fixed

This has been resolved by assigning the serial nr by Teya Support - Thank You

Porfavor equipo de loyverse apoyen esta idea tambien tengo el mismo problema con los combos

Hi Shinjin I spoke to Teya Support and I was told they need to assign their serial number on their end ? I'm waiting to hear from them ..Thank you

Hello @Albert2025, Could you please try signing out of the POS app and then login again? We will be waiting for your feedback.

Am I missing something as I cannot see the serial number listed ?hence no way how to pair them ...Both POS and Teya card machine are on the same WIFI and options enabled

Hola equipo de loyverse un gusto poder saludarlos , estoy encantado de utilizar su software para mi negocio , me gustaria hacer una peticion ante un 3 problemas que he presentado recientemente, Problema 1: he querido implementar Combos o Paquetes que incluyen 3 tacos y un agua de sabor o un refresco pero al momento de hacer la seleccion, en la pantalla de cocina solo aparece ''Combo 1'' y es un poco confuso para los cocineros, seria mejor que apareciera en la pantalla los articulos ejemplo: 3 tacos Dorados y 1 un agua de horchata en lugar de solo decir ''Combo 1'' Problema 2: Si hago un combo me gustaria que se pudieran seleccionar variantes dentro del combo por ejemplo que si me piden un combo 1 pueda seleccionar otras variantes, algo asi como que el cliente quiere 2 tacos dorados y uno medio dorado y un agua de sabor jamaica o de horchata Problema 3:Hay veces que llegan 3 personas y piden 3 tacos cada persona , pero a la hora de hacer la seleccion solo marca 9 tacos me gustaria que se pudiera dividir en platos es decir que se pudiera especificar 3 platos de 3 tacos Porfavor presenten mi peticion si es necesario hacer algun pago estoy dispuesto a realizarlo su fortware es de los mejores y no me gustaria probar otros Saludos !

Thank You ShinJin We are 1 step closer however now it says Select terminal to pair but it doesnt detect it although the option has been enabled as per guide ....

Hello, Please make sure that your Loyverse POS app is updated to the latest current version. Android: v.2.49.2 iOS: v.2.91 If after updating the POS app you are still not able to see the Payment types section, please let us know.

Quisiera saber si es posible agregar la cantidad de comensales que ingresan al restaurante? Como cuando se apertura una cuenta/mesa poder poner el numero de comensales

HI I dont get the payments option ..Please advise