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Hello Yes, instead of scanning the item's barcode by using the hand-held barcode scanner or built-in camera, you can type the barcode of the item manually. Please, click on the SEARCH LOOP ICON and type the barcode number: ---

Hello Unfortunately, the receipt's date and the receipt's number cannot be moved to the top of the receipt. But, you can try to print the receipt longer by changing the CUTTER ESC/POS COMMANDS in the Advanced printer settings located in the Loyverse POS App: Please go to the App → Settings → choose your printer, then open Advanced Settings → and in the field 'Cutter ESC/POS Commands', add 0A,0A before existing values. (This will make the printer feed more paper at the end of the receipt.) ---

We've recently switched to Loyverse and have had great success using the apps in our daily workflow. However, we are hitting some rather annoying blocking points with the reporting. I'm likely looking to try and do more than most users with the reporting functionality, and I haven't seen any other requests for these functions yet. - Discount names being exported in Receipts or Receipts by Item reports. Currently, only the amount is exported making it difficult to understand exactly when different discounts are used. - Receipts by Item does not contain the payment method in any form. It should show Cash/Card and ideally both Receipts and Receipts by Item should show the payment provider such as Visa/Mastercard/Amex. - We use Loyverse in partnership with Sumup. I would like to be able to link a receipt in Loyverse with a transaction in Sumup. We have multiple transactions a minute which means I can't just use the hour/minute to match them, and therefore need to use a unique identifier per transaction. The annoying thing is that all of these pieces of information are available to be viewed on the individual receipts in the back office, there is just no way to export them in bulk as far as I am aware. Is there somewhere I can submit a feature request for these updates?

Hello, can I move the receipt date to the top part after the header on the receipt so it is more visible ? I have problem on often accidentally cut the date off when it's on the bottom part of the receipt. It's important for warranty purpose

Gibt es eine Möglichkeit, den Barcode direkt von Hand einzugeben, damit der Artikel sofort erscheint? Falls ja, wie funktioniert das genau im Loyverse POS System? Vielen Dank für eure Hilfe! Is there a way to enter the barcode directly by hand so that the item appears immediately? If so, how exactly does this work in the Loyverse POS system? Thank you for your help!

Hello. Thank you for your post. This article might help you. https://help.loyverse.com/help/how-connect-kitchen-printer-bell Thank you!

Necesito saber si se puede y como puedo agregar el pago en otras monedas como dólares y euros pero con sus respectivos cambios

Yes, we need this information because right now, every time a cashier clicks “Close Shift,” the drawer pops open automatically—even outside of closing hours—which could allow unauthorized access.

Thank you.

Hi, most of the thermal printers has an inbuild buzzer but the app is not utilizing it. It will be helpful if there is an option to make the printer turn the buzzer on when an order is printed so that the person in the kitchen can realize there is an order. thankyou

Hola. Para añadir su tarjeta como método de pago a su cuenta Loyverse, las pasarelas de pago realizarán un proceso de verificación de la tarjeta. Normalmente, el sistema inicia una transacción de 1,00 euros, que posteriormente se cancela, y los fondos se devuelven rápidamente a su cuenta. Lamentablemente, en raras ocasiones, algunos bancos y pasarelas de pago pueden malinterpretar el código y mostrar 100 euros en lugar de 1,00 euro. Por favor, proceda con la verificación de la tarjeta; implicará una transacción de 1 euro, y los fondos serán devueltos rápidamente a su cuenta. Tenga la seguridad de que estamos aquí para ayudarle y nos aseguraremos de que sólo se le cobre la cantidad correcta.

Starting a coffee shop can feel overwhelming, especially when you're just beginning. But what if you could learn from someone who launched their café with limited resources, smart tools, and a clear focus on affordability and customer experience? In this interview, discover practical advice and real experiences about choosing the right system, attracting young customers, and managing sales efficiently—all while keeping costs low. Why, how, and when did you start the business? We started the business last year, on June 10th, so tomorrow will be our anniversary. I was about to leave the company I was working for, and I wanted to have free time and be a business owner on my own schedule. Also, I wanted a system that allowed smooth transactions so that even if I wasn’t in the café, my employees could easily manage sales, take orders, and issue receipts transparently to our customers. How did you find Loyverse? I bought a cashier system with a tablet, cash drawer, receipt printer, and all that. I’m really happy it’s free, so I don’t have to pay a monthly subscription fee. As a new business owner, I was worried the business might not work, and having another monthly expense would be hard. We tried another app with a yellow logo that requires a subscription, but I chose Loyverse to save money. It really helps our business a lot. What makes you unique compared to other coffee shops? I would say our biggest difference is that we are very affordable. In our town, coffee usually costs at least $2, around 100 pesos. But we sell coffee and milk tea as low as 27 pesos, less than $1. There are many young people here who love coffee and milk tea, but they rely on their allowances, so they can enjoy coffee without breaking their pockets. We also have a “buy one, take one” promo, so with just one receipt, you can get two milk teas or coffees for only $2. That’s why students and young people love coming here — they can study while enjoying coffee without spending too much. What are the best features of Loyverse that you use? The feature we love the most is the sales report at the end of the day. We don’t need to count everything manually. We just tally the cash in the drawer, and it should match the sales report. As a business owner, it really helps me track sales and keep proper documentation immediately. What advice would you give to someone starting a business? If you’re going to start a business, make sure you enjoy the business you’re putting up. You should know what your product is because if you don’t know your product, how can you sell it to others? How can you market it? But if you have a strong conviction that your product is good quality and affordable, it’s worth buying. Also, enjoying your business makes it not feel like a business at all — it feels like a passion and hobby. Social Media profiles. Check them out and follow! Facebook account: https://www.facebook.com/witcherph/ MENU link: https://www.facebook.com/share/p/16Hcy5hXQH/ Instagram account: https://www.instagram.com/happysipcale/ Tiktok account: https://www.tiktok.com/@happysipcale

Hi there, Just for your information, you can authorize the app by creating the Authorization URL by following this part of the documentation. https://developer.loyverse.com/docs/#section/Authorization/OAuth-2.0:~:text=Authorization URL must be in format%3A

Now I need you to explain to me how to turn on the customer display?

gracias si eso hacemos pero a veces se le olvida al cliente hacerlo, gracias Mia una consulta como puedo hacer para ser integrador de Loyverse y desarrollar la API para factura electrónica en Costa Rica.

Hola, No es posible imprimir automáticamente un pedido de cocina dos veces. Pero, puede utilizar una solución: -Reimprimir la orden de cocina manualmente. -Conecte dos impresoras de cocina y asigne el mismo grupo de impresoras a ambas.

Hola. No es posible no tener una divisa asignada a la cuenta o crear un nuevo símbolo de divisa que no esté asociado a ningún país. Si no desea mostrar el símbolo $, puede elegir otra divisa entre las disponibles en la configuración de la cuenta en el Back office.

Hola, Puede encontrar todos los descuentos que haya configurado si hace clic en el botón "Todos los artículos" en la pantalla de ventas -> del menú desplegable, elija "Descuentos". Verá todos los descuentos, haga clic en el descuento que desea aplicar al ticket y se aplicará. Por favor, consulte también estos artículos de ayuda: Cómo Crear y Configurar un Descuento Cómo Aplicar Descuentos Durante una Venta

Hola. Correcto. Cada dispositivo TPV tiene su propio turno y, al final del día, se imprimirán dos cierres de caja. No es posible tener un solo cierre de caja que resuma las ventas de ambos dispositivos TPV. Sin embargo, siempre puede consultar el total de ventas realizadas desde ambos dispositivos TPV desde la sección Informes del Back office.

Hola a todos, Después de varios meses esperando y recabando información, os comparto lo que he ido averiguando sobre el tema de Verifactu con Loyverse. Hablando con varios integradores que trabajan con AEAT, muchos de ellos ya contactaron con Loyverse hace tiempo, pero por lo visto no tienen intención de implementar Verifactu ni a corto ni a medio plazo. Por lo que me comentan, argumentan que entre el 83-86% de sus usuarios en España usan la versión gratuita, y no les compensa invertir en esta integración. Sinceramente, me parece una falta de respeto para los que sí estamos pagando una suscripción mensual. Además, aunque haya integradores que puedan hacer la conexión con AEAT, por derechos de propiedad es Loyverse quien tendría que permitir esa integración, así que tampoco podemos hacerlo por nuestra cuenta aunque queramos. Después de esperar meses, yo ya he empezado a probar otro sistema en uno de mis locales. Me han migrado todos los datos, inventario, ventas, etc., sin tener que cambiar los dispositivos que ya tenía, y además viene con Verifactu ya listo. También tienen soporte técnico en España, tanto telefónico como presencial, y a un precio más competitivo que lo que estaba pagando en Loyverse. Si alguien más está en la misma situación y quiere saber qué solución estoy usando ahora, me puede escribir por privado y encantado comparto mi experiencia. Yo también estoy cansado de sentirme atado a una plataforma que claramente no nos tiene en cuenta a los que cumplimos con nuestras obligaciones fiscales. Un saludo a todos.

A partir de 2026, los obligados a expedir facturas deberán tener operativos sus SIF adaptados a las características y requisitos que establecidos, permitiendo el envío de los registros de facturación generados a la Administración Tributaria. Los fabricantes de softwares de facturación tendrán que tener sus programas adaptados a Verifactu para el 29 de julio de 2025. Por lo que veo, muchos usuarios que usamos esta app en España no sabemos si va a poder continuar con ella con la entrada en vigor de Verifactu, ya que no tenemos ninguna información al respecto y estamos a días de la obligación por parte de los fabricantes de software. Sería un inconveniente implementar un nuevo sistema en nuestros negocios, por no hablar de reintroducir el stock y demás datos en la nueva aplicación. Si esto sigue así, me temo que después del verano se darán muchas bajas por aquí... lo mínimo sería contestar para informar si lo van a implementar o no.

Hello You are right, the maximum % that is possible to set is 99.99%. It is impossible to set 100% loyalty points. As an alternative solution, you can check the integrations with the loyalty software from our MARKETPLACE. It might be possible that with some of them, the 100% can be set. For example: https://loyverse.com/marketplace/brand-wallet

muy bueno gracias !!! por la ayuda

Hello! The Average cost will be calculated automatically when you receive items using the advanced inventory functionality. The value of the item's average cost after receiving new items (NewCost) is calculated as: StockBefore - stock before receiving new items StockAdded - quantity of received new items CostBefore - cost before receiving new items CostOfAdded - cost of received new items This value of the cost will be used in all the reports and calculations of all other values.