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Error after scanning the product


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Hi, I am currently using Samsung Galaxy Tab A9+5G. Whenever after I scanning the item, and then tap in search symbol, the virtual keyboard does not appear and after that, it's error. I try tap anywhere, it's still error. I already try to redownload the app, and it's still same problem occurred. Do u guys know how to fix this issue?

In my old device, Galaxy Tab A7. This problem never occurred, whenever I tap in search symbol, after scanning product. The virtual keyboard Immediately appear, no problem at all. 

Edited by Alex1294
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Hello @Alex1294

When you connect a barcode scanner to an Android device, the Android OS would recognize the scanner as a keyboard.
That may be why the Galaxy Tab A9 doesn't show a virtual keyboard.

Therefore, you may need to check into Android settings.

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