Jump to content

What is the issue with long receipts not printing the product totals?


Superdigna

Recommended Posts

This happens every time want to print a long receipt, but for short receipts you can still print a total receipt. Please help solve the problem.

446eb4ff-8cd2-40bc-8410-0d82d6c80e34.jpg

Link to comment
Share on other sites

Hello,
This might be because you are using an unsupported printer and the cutter is cutting the receipts too early.

Could you please go to the App → Settings → choose your printer, then open Advanced Settings → and in the field 'Cutter ESC/POS Commands', add 0(zero)A,0(zero)A before existing values. (This will make printer feed more paper at the end of receipt.)
For example:
image.thumb.png.63e9144eb1465726a68e7c68d58e4c83.png

You would have to write 0А,0А,1D,56,42,00

We will be waiting for your reply.

Link to comment
Share on other sites

On 3/30/2023 at 5:26 PM, Shinjin said:

Hello,
This might be because you are using an unsupported printer and the cutter is cutting the receipts too early.

Could you please go to the App → Settings → choose your printer, then open Advanced Settings → and in the field 'Cutter ESC/POS Commands', add 0(zero)A,0(zero)A before existing values. (This will make printer feed more paper at the end of receipt.)
For example:
image.thumb.png.63e9144eb1465726a68e7c68d58e4c83.png

You would have to write 0А,0А,1D,56,42,00

We will be waiting for your reply.

i have tried but it doesn't work

WhatsApp Image 2023-04-06 at 11.52.10 (1).jpeg

WhatsApp Image 2023-04-06 at 11.52.11.jpeg

WhatsApp Image 2023-04-06 at 11.52.10.jpeg

WhatsApp Image 2023-04-06 at 11.59.52.jpeg

WhatsApp Image 2023-04-06 at 12.03.00.jpeg

Link to comment
Share on other sites

Hello,

If you are using other printer models, sometimes switching to Text mode could help. Most likely the reason why your printer cuts off the long receipts is that the printer does not have enough memory to print the entire receipt.

You can switch the printer to Text mode as shown below:
image.thumb.png.edc762577570c7da9a819fa1dcf0d10a.png
image.thumb.png.a9409d12c65112f24dc8115798c5a1b4.png

We will be waiting for your feedback.

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

Loyverse Point of Sale

 

 

 

 

×
×
  • Create New...