Printer prints a customer receipt it has the price for individual items but does not print the total amount?

[trev1953]

When my printer prints a customer receipt it has the price for individual items but does not print the total amount????

[Georg]

On 1/7/2023 at 11:20 AM, trev1953 said:

When my printer prints a customer receipt it has the price for individual items but does not print the total amount????

Could you send me a photo of the printed receipt, please?

[Elena]

On 1/11/2023 at 6:54 PM, Georg said:

Could you send me a photo of the printed receipt, please?

Mine is the same. Can u advice? Thanks in advance.

[Georg]

Hello

It is because you are using NOT supported printer model. To fix such an issue, please enter printer settings in the POS App and choose the smallest PAPER WIDTH size there. SAVE settings and try to print a new receipt:

[Elena]

thank you so much Georg! its fixed!