Reset Receipt Number

[SavorCitytt]

Good day,

We've been using loyverse from months now and it's working great. However an issue arose a couple days where the receipt numbers are not reverting to the number 1 after the closing of shifts. It went all the way up to 1000 during the course of Monday through Wednesday before reverting back to number 1.

Is there any way to stop this from happening?

[Georg]

Hello

Do you mean the orders numbers?






We have a new logic for the order numbers:

When the order number reaches 999, it starts again from 001.
(Also, you can reset the order numbering manually to 001 by Sign Out of the POS device).

#50-001
The meaning of the numbers in the order:

50- is the POS number;
001- is the order number;

(This order number is displayed only on paid printed receipt (if the open ticket was not saved), on the KDS, on the printed kitchen order and on the CDS.
So, to see this number, the customer should pay for his order immediately because he will see the order number only on the paid receipt).



[LATT]

I don't understand why loyverse team chaged that logic. It is not helpful to store. Is there any plan to back to past like when store close and shift end, making The receipt  reset.

[LATT]

or can you make it possible to choose option A and B.

Option A : reset receipt number

Oprtion B : continue number

[Georg]

Hello

Do you mean the number of the kitchen orders, right? Not the receipts. 
The receipts starts from 1-1001, 2-1001... , 3-1001..., etc.
Every POS device counts individually, and they all start from 1001 and then continue consiquently: 1002, 1003 etc
The receipts numbering always worked this way. 

About the kitchen orders numbering: I will send your suggestion to our development team. Thank you very much for your feedback!

[LATT]

It was meaning like receipt number #50-001 #50-002 this.

As you said after july? I guess

If monday's receipt last number is #50-100 after  close the shift and next day It starts with #50-101 not #50-001  and that is not what I want.

So what I suggest make user can choose make receipt reset or just going on.

[Georg]

I see. Thank you very much for your feedback.
(Please note it is not the receipt number but the kitchen order number)

[LATT]

Oh I see . order number.

Please

I do logout and login everyday.

It is too annoying

[Georg]

On 11/24/2022 at 5:02 PM, LATT said:

Oh I see . order number.

Please

I do logout and login everyday.

It is too annoying

I sent it as an idea to our development team.