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Is there any way of fixing the date of the impacted receipts?


Josmar
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Hi,

Somehow some receipt got listed with the wrong date (months ago instead of this month).

Seems that the mobile got so energy drained that it had lost its date/time. When it was charged and restarted... Seems some items where punched/checkout.... before it connected with wifi and than eventual receipts where with correct date/time.

Is there any way of fixing the date of the impacted receipts? 

Thanks

 

Josmar

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  • andres changed the title to Is there any way of fixing the date of the impacted receipts?

Hello, dear user
Unfortunately, it is not possible to change the date/time of paid receipts, but you can refund or cancel them and make the new receipts instead.

How to Issue a Refund on Loyverse POS
https://help.loyverse.com/help/how-issue-refund-loyverse-pos

How to Cancel Receipts in Loyverse Back Office
https://help.loyverse.com/help/how-cancel-receipts

To create new receipts with old dates, you can try this way:
 

Make sure you're in online mode, then Log out of the app.

Change the time and date settings on your device (to enter sales from the 25th of August, change to 25/08).

After doing this, log in again and you can enter sales for the specified days.

Then log out from the app again and change back the date and time on your device.

Finally, log in to the app for the last time and continue enjoying Loyverse.

 

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