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What is the best way to change an incorrect receipt


Rach29
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What is the best way to change an incorrect receipt eg. payment was put through as 'Cash' but should have been 'Card'?

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Hello, 

You can cancel the receipt with the wrong payment type. 

You can cancel receipts in your account in the Back Office. 

When you cancel a receipt, it will not be accounted for in the reports, and all items will be returned to stock.

Please, check the tutorial for more details: How to Cancel Receipts

Then, you need to create a new receipt with the correct information. 

 

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