Chia Posted October 16, 2020 Share Posted October 16, 2020 Hi Loyverse, I like to use sales item by barcode scanning. All my items have barcode configure. When I use the search function on top (sales screen), the barcode scan result is correct and able search the right item. But, when I directly scan with item with barcode scanner (sales screen), ticket screen either blank or some time select the wrong item. I am using android TV box with android version 9. Barcode scanner is USB connection. Appreciate if any Loyverse SME here help on this issue. Link to comment Share on other sites More sharing options...
Mag Posted October 16, 2020 Share Posted October 16, 2020 Hello! Please check if the Carriage return or CR function is switched on in your scanner. Please check the manual of your scanner. 1 Link to comment Share on other sites More sharing options...
Chia Posted October 16, 2020 Author Share Posted October 16, 2020 Hello Mag, thanks for the reply. I have try a few CR function of the scanner like Enter, Continuous, Tab...All not working. I also did plug the scanner into my windows laptop to verify the scanner function, it is working as the configuration. The barcode symbology is EAN-13. Link to comment Share on other sites More sharing options...
Chia Posted October 17, 2020 Author Share Posted October 17, 2020 When I scan the right item barcode in Loyverse search item function, system can search and show the correct item. But this way does not enter the item sales into the ticket. The issue happen when I directly scan the right item barcode at Sales page, system enter the wrong item. Even I simply pick other barcode that not yet set in the item list, system still enter the wrong item. I am curious why the search function can search the right item but sales ticket show the wrong item. Any configuration or suggestion? Link to comment Share on other sites More sharing options...
Baanthai Posted October 31, 2020 Share Posted October 31, 2020 I also got the same problem as you. Bar code scanner : LS2208, Symbol. Configuration : USB keyboard HID Adapter : USB OTG (Android), USB-C to USB hub (iOS) Device : Galaxy Tab, iPad Pro, Huawei Mobile Phone OS : All updates. Already checked the minimum OS requirements on devices before purchase the device. Android : After connected USB OTG adapter and bar code scanner, I have configured the scanner to HID. Then try to scan some bar codes, it worked fine, testing with note apps. In Loyverse, I entered the item page, and tab on 'bar code' and use BOTH tablet camera / bar code scanner to scan the bar code, they provided the same exact result. No carriage return, no other signs. Just pure digits of bar code value. But when in Loyverse 'Sale' page, after scan the product, it kept blank. No item was added into ticket. But tried to use tablet camera to scan, it worked. So, only the bar code scanner scan was not successful. iOS : Tried same thing as Android side, same issue. Testing with other apps on iPad, it worked fine with bar code scanner. I have contacted the Loyverse staff through chat, they said they will raise this issue to technical team. Now waiting. During this time, I also tested, but no clues yet. Protocol correct, USB OTG device, correct scanned result, work with Loyverse app (only with any text field items), no clue now. Link to comment Share on other sites More sharing options...
Solution Baanthai Posted November 2, 2020 Solution Share Posted November 2, 2020 (edited) SOLUTION : Please set the scanner to shoot and add 'Enter' to it. This solution was proven. Credit : ESS SYNTECH CO.,LTD Edited November 2, 2020 by Baanthai Update VDO link. 1 1 1 Link to comment Share on other sites More sharing options...
Mobules Posted December 13, 2020 Share Posted December 13, 2020 I also have the same problem.. the scanner is not working during sale.. but working on encoding barcode and searching.. I think its in the loyverse system already.. I hope they could fix it on update.. Link to comment Share on other sites More sharing options...
Masterbox Posted February 2, 2021 Share Posted February 2, 2021 (edited) Hi Chía, did you solved it? Same problem here and the add enter dont work Edited February 2, 2021 by Masterbox Typing Link to comment Share on other sites More sharing options...
YS Posted August 22, 2022 Share Posted August 22, 2022 Hi, I have the same problem with my zebra Bluetooth scanner. I have already setup CR suffix and can fins corresponding item in search function. However, I got no respond when I scan the item in sales page. I can select the items by tapping on the home sale screen item layout. Link to comment Share on other sites More sharing options...
DNDJ Posted November 2, 2022 Share Posted November 2, 2022 Same problem over here with a Netum NT-1228BC Bluetooth scanner. The scanner is not working during sale, but working on encoding barcode and searching. Carriage return or CR function is switched on. Any idea? Link to comment Share on other sites More sharing options...
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