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Can't Email Receipt


benrich20
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Emailing receipt to customers was working fine until quite sometime, it became unable to send receipt to customer email. What to do? Email receipt is enabled in the settings.

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Hello. Could you please, make a more detailed explanation of how you cannot send a receipt? There is not such a field for email? There is no send button? Can you not click on the Send button? Or something else happens? Some screenshots would be helpful. 

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This is actually a recurring problem. After typing the email of the recepient correctly (please see pic) and after pressing the send button, the recepient does not receive any receipt in the email. After several retries to send it again, still no email. 

 

6CEA6837.jpeg.1f3c0b7be8dd47baf1583109ea2d146c.jpeg

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There are a lot of reasons the customer does not receive the emailed receipt. The most common are: mistyping customers' email during entry or the email was sorted to the junk folder.

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