Can't Email Receipt

[Hemant]

The email functionality doesn't seem consistent, so far only one email has gone through from several dummy receipts that I created.

[Celia]

Should be not problem with sending e-receipts if exist internet connection and email adress is introduced correct. Do you still have this issue?

[Tasleemah]

Same problem here. Pop up says receipt has been emailed but client did not receive any. I've tested a few times with other email addresses too but still nothing. 

 

 

[Rodrigo Díaz]

Try resending the receipt and make sure the email addressed was introduced correctly.

To resend a receipt fo to Loyverse POS app and Receipts menu. Then on the desired receipt go to the "3 dots" button in the right top corner and you wil find the option to resend.

Also check the Spam folder in case the receipts are arriving there.

[benrich20]

Emailing receipt to customers was working fine until quite sometime, it became unable to send receipt to customer email. What to do? Email receipt is enabled in the settings.

[Andy]

Hello. Could you please, make a more detailed explanation of how you cannot send a receipt? There is not such a field for email? There is no send button? Can you not click on the Send button? Or something else happens? Some screenshots would be helpful. 

[benrich20]

This is actually a recurring problem. After typing the email of the recepient correctly (please see pic) and after pressing the send button, the recepient does not receive any receipt in the email. After several retries to send it again, still no email. 

 

[Andy]

There are a lot of reasons the customer does not receive the emailed receipt. The most common are: mistyping customers' email during entry or the email was sorted to the junk folder.

[benrich20]

We found that the emails were sent in the spam (junk) folder. Thank you!