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Shannon

Can Loyverse POS work offline?

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Your device can continue to make sales and work with shifts even when it's not connected to the Internet. However, not all functions are supported offline; such as refunds, new customer registration, adding items, and few other restrictions.

When you make sales in offline mode, all of your receipts are stored locally in the device memory. If you go to the Receipt section you will see the receipts list. The receipts that were made in offline mode are marked as “Unsynced.”

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Note: If you sign out while your device has been disconnected from the Internet, you will lose your receipts made in the offline mode. Therefore, before logging out from Loyverse POS, make sure that all of your receipts have been transferred to the Back Office.

You will not see all the offline sales in the Back Office. After the device restores connection to the Internet, receipts will be automatically synced with Loyverse Back Office.

You can also tap the sync button in the three dots menu to sync data with the Back Office manually. If you do this in offline mode, you will get ‘No internet connection’ message.

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Refund button is not active in the offline mode, so you cannot perform refunds.

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You cannot register new customers or edit the existing customers, but you can add to the ticket recently registered customers.

The open tickets work in offline mode but without synchronization with other devices.
Email receipts are sent to customers only after the connection to the Internet is restored.

Other restrictions of the offline work:
If you have connected integrated card processing terminals they will not work offline.
Items stock will not be displayed, as well as negative stock alerts; even if this option is enabled in the Back Office.

 


https://help.loyverse.com/help/offline-work-of-pos

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It is possible to make sales offline with Loyverse POS, but in order to sync all your sales data with your Back-office, you will need to connect to internet. When you make sales offline, all your receipts will be saved on your device. When your receipts become synced with Loyverse back-office, they will automatically be deleted from your device in order to save memory space. All other functions are not available offline.

Please note: If you make sales and log out while your device has been disconnected from the Internet (offline mode), you can lose your receipts. So before logging out from Loyverse POS, make sure that all your receipts have been transferred to the Back Office.

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Can you use loyverse on the the road when you don't have an internet connection? Can I make sales and adjust inventory offline and then renconcile when I get home and have a connection? Thanks!

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Loyverse POS can work offline during some time period (day or week). But you need periodically synchronize it with the Back Office. Also, some features can work online only.

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You can keep making sales even when the internet connection fails. However, Loyverse is a cloud based system, so it's essential to connect the device to the internet to transfer all the data with the server. If your connection is usually not so good I would recommend you to check more often if all your sales data is correct. You can do that simply checking your sales and receipts summaries at the back office. The rest of features such as adding customers or a new item are not available while offline. And one more thing, never log out if you are offline or if you have issues with sales data. Logging out will only make all your sales data dissapear and it will be impossible to recover it.

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If I was working offline, and my tablet runs out of batery and switches off. Will the unsynced sales be lost?

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