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Live chat support will be included only with add-ons


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Dear Loyverse users,

We wanted to let you know that from February 15th, 2020 live chat support will be included only with add-ons such as Employee Management and Advanced Inventory

If you do not use any of the add-ons, you will still be able to find answers to your questions in the Help Center or in the Loyverse Community.

To get fast assistance via live chat 24/7, please subscribe to either of the add-ons starting at $5 USD/month.

If you have any questions, please write here in comments.

Thank you in advance.

Loyverse team

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Will you be creating other add on options or support as an add on?

For example we are only a small cafe and the advanced inventory is too advanced for us for what we need at 5usd per employee but if you had a basic stocktake and inventory at a set price or max # employees sign me up! 
 

I have an issue that I want every receipt for dine ins to be printed which now it is that I have adjusted settings but it also prints every eftpos receipt for some reason - dine in or not. I'd be willing to pay support but don't need the other add ons as they aren't suited to our business.

 

Edited by Cafe999999999
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hello. I use your soft in Poland. Would like to instal drukarka fiskalna - as I reed in help section it's a test program You need to switch on for me. How to contact You about it?

Looking forward to hearing from You.

Przemek

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Please my client's employee subscription expired and i have been trying to pay with my card for the client to no avail. The error message is.... unable to process payment. The most worrisome part of it is that when pay for other clients with the same card, the payment is always successful.

The client's username is bijou.c@yahoo.com

 

Help me  for its urgent

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16 hours ago, JBC said:

Please my client's employee subscription expired and i have been trying to pay with my card for the client to no avail. The error message is.... unable to process payment. The most worrisome part of it is that when pay for other clients with the same card, the payment is always successful.

The client's username is bijou.c@yahoo.com

 

Help me  for its urgent

 

Hello! Usually payment declines are from bank side. We can see that for provided account you have tried to paid by card with ending 5377. And payment failed because of Insufficient Funds and Limit Exceeded: The attempted transaction exceeds the withdrawal limit of the account. The customer will need to contact their bank to change the account limits or use a different payment method.

And another card with ending 3893 was declined by the reason Transaction Not Allowed: The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

We recommend you contact your bank or try the card of other bank. 

Let us know the result. 

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