In this customer spotlight, we speak with Mr. Abubakar Umar, the manager of a family-owned hospital in Nigeria, who found a powerful solution in Loyverse POS. What began as an effort to prevent inventory losses at a hospital pharmacy evolved into a multi-business success story - one that has not only improved business operations but also led to the creation of a consultancy helping others achieve similar results. Here is his inspiring journey.

From Challenge to Transformation: A Business Story

I am the manager of a hospital owned by my older brother. In 2019, he gave me the responsibility of overseeing its operations. Inside the hospital, we run a pharmacy, and at the time, employees were handling sales without any POS system in place. This lack of structure opened the door to serious issues - missing inventory, unexplained losses, and no way to track sales accurately.

With a background in Information Technology, I decided to find a technological solution. Initially, I thought about developing custom software, but a friend recommended that I first look for existing systems online. That’s when I discovered Loyverse POS.

After ordering a compatible Android terminal from China, we began testing the app. One feature immediately stood out: the Dashboard app. It gave me real-time insight into sales and inventory - something we had never had before. It was a game-changer. Once implemented, everything changed. Employee accountability improved, inventory losses stopped, and the entire operation became more transparent. Because of this success, I started recommending Loyverse to others.

Key Features That Drive Daily Operations

The Dashboard app remains my favorite feature. I currently live in Abuja, but my businesses are located in other cities. Despite the distance, I can monitor everything - from sales to inventory - in real time. Even when employees operate in offline mode, I can request they reconnect to the internet, and instantly I can see what’s happening.

The ability to access data remotely has made Loyverse popular even among people I’ve introduced it to outside Nigeria. Whether they’re in Egypt or elsewhere, they appreciate being able to manage their businesses from anywhere.

Insights from Loyverse Reports

The Back Office reports are essential for making informed decisions. These reports help me deeply understand how the pharmacy and restaurant are performing, allowing me to act based on real data rather than assumptions. It’s a crucial tool for any business owner aiming to run a data-driven operation.

Expanding Loyverse to Other Businesses

Soon after, my brother opened a restaurant and asked if Loyverse could be implemented there too. The answer was yes - and it worked just as effectively. Now, we use Loyverse in three of the businesses I manage, plus a mini-restaurant of my own.

Over time, word spread. People began recommending me to others as someone who could help fix their business operations. Loyverse became a key part of my consulting approach, especially for businesses struggling in Nigeria. My experience with the platform made it easy to implement and support across various business types.

A Platform That Built Trust and Opportunity

Before Loyverse, I had never managed businesses outside of my brother's. But the platform opened doors for me. People started coming to me with their own business challenges, and I helped solve them using Loyverse. This led me to start my own company called Vacon, short for “Value Consistently.” Loyverse didn’t just solve our initial problems - it transformed my professional path and allowed me to create solutions for others.

Tried, Tested, and Preferred

I did test a few other POS systems alongside Loyverse at the beginning, including a local Nigerian provider. But none of them matched Loyverse in reliability and features. I even declined a request from that local company to promote their product - because I only recommend what I truly trust.

Kitchen Display System and Feature Wish List

We haven’t implemented the Kitchen Display System yet, but I’ve downloaded the help articles and I’m learning how to use it properly. One improvement I would love to see is integration with a payment system - this would significantly enhance our operations, particularly in the restaurant setting.

Advice for Aspiring Entrepreneurs

Business is fundamentally about solving problems. If you’re thinking about starting a restaurant - or any business - look around you. Identify the issues people face and create solutions. That’s the best way to build a sustainable and profitable business. People are always willing to pay for real solutions.

A Personal Business Philosophy

My philosophy is centered on problem-solving. I strive to create a secure, trustworthy environment where business owners can make profits while maintaining respectful relationships with their employees. When the workplace is structured and fair, success follows.

This story is a testament to how technology - when chosen wisely - can completely transform a business. What started with a family pharmacy's operational problems turned into a multi-venture success story, powered by Loyverse POS and guided by a clear commitment to solving real-world problems.