Partial Credit Card Refund Search

[ColoradoBound]

How do I search for a item that was refunded on a total receipt?
 

On my Zettle account, I can see where the refund has been issued, along with the time, but I was wondering if there is a way to separate partial refunds and full refunds in the UI? I.e. on a date that there were four refunds made for one product, I’m only showing one full refund on the user interface.

If I didn’t have the exact time of the purchase, how would one search for a partial refund under receipt?

The reason I’m asking is because the POS system popped up an error stating that it could not perform the refund temporarily. However, it actually did perform the refund! 

Edited June 10 by ColoradoBound
How did the error message.

[Georg]

Hello
I am afraid there are no filters to separate partial refunds from the whole receipt refunds.
Both refund cases are shown in the receipts history.
For example, one of these refunds is the whole receipt's refund, and another is a partial refund, but without checking the original receipt, there is no way to recognise whether it is a partial or full refund.



 

On 6/11/2025 at 12:38 AM, ColoradoBound said:

The reason I’m asking is because the POS system popped up an error stating that it could not perform the refund temporarily. However, it actually did perform the refund! 

Regarding this issue, please report here for our technical team:
https://loyverse.town/forum/22-general-technical-issues/

[ColoradoBound]

On 6/12/2025 at 5:16 AM, Georg said:

Hello
I am afraid there are no filters to separate partial refunds from the whole receipt refunds.
Both refund cases are shown in the receipts history.
For example, one of these refunds is the whole receipt's refund, and another is a partial refund, but without checking the original receipt, there is no way to recognise whether it is a partial or full refund.



 

Regarding this issue, please report here for our technical team:
https://loyverse.town/forum/22-general-technical-issues/

May I suggest that in the future, allow sorting via any header, ie. Under Reports Category, Sale by Employees, etc there is no sorting. Yet under Items all headers are sortable, which is VERY important and handy. 
 

As a small business, to be able to see which Category is slowest or which Employees are earning the most immediately during a meeting would be amazing.