How to trace items deleted from tickets?

[GoodOldMonkey]

I am still new to Loyverse, but as far as I can see, this can happen in a restaurant:

* server takes order

* kitchen printer prints order

* kitchen prepares item

* server serves item

* server deletes item from open ticket

* cashier takes payment not including cost of item

* ?? no record of item served exists in back office ??

Unless I am missing something, a dishonest server could make big tips by deleting dishes and particularly drinks from a customer's bill to give a "personal discount." 

Or is there a report I have missed that shows items which have gone to a kitchen printer and were later deleted from the ticket?

 

[Georg]

On 2/26/2025 at 7:00 AM, GoodOldMonkey said:

* cashier takes payment not including cost of item

Hello
Could you please explain how the cashier takes payment from the customer and gives the customer a receipt without the items the customer paid for?

[GoodOldMonkey]

The point is the customer gets *more* than what’s on the receipt, and the cashier is keeping the difference.

The cashier, who is also the waiter or waitress, sends in tickets for five burgers, serves them, then deletes three — and tells the customer there’s a problem with the computer, so the bill is handwritten. Or serves five beers, telling the customer he has to pay for only four. The customer won’t mind the receipt is only for two, because he’s getting one free. 
 

I have seen this happen in New York as well as here in Thailand.