SSID unknown, no Kitchen Display to select in Kitchen printer settings

[nvoi]

Hi, as the title says, I'm unable to select my Kitchen Display as a Kitchen Printer in the PoS settings - it doesn't show up. I have set up the tablet on the same SSID with a static IP which also shows in the KDS settings, however the WiFi network if displayed as <unknown ssid>. Any suggestion on what I might need to check or change in order to get it to work?

[Yasuaki]

Could you post the screenshot of the error?

[Junkiest]

I have the same problem too.

but CDS works with the same device.

 

 

[Yasuaki]

Hello @Junkiest

May I know the IP address of your POS device?

[ColoradoBound]

On 2/24/2025 at 12:35 AM, nvoi said:

Hi, as the title says, I'm unable to select my Kitchen Display as a Kitchen Printer in the PoS settings - it doesn't show up. I have set up the tablet on the same SSID with a static IP which also shows in the KDS settings, however the WiFi network if displayed as <unknown ssid>. Any suggestion on what I might need to check or change in order to get it to work?

Was this solved, if yes how did you solve it?

[nvoi]

36 minutes ago, ColoradoBound said:

Was this solved, if yes how did you solve it?

After having tried to get this working with several different WiFi routers, I have given up on Loyverse as a restaurant PoS for the time being. 

Screenshots look like as shared by @Junkiest.

I'll try to revisit once this issue and table management (not just tickets) are solved.

[ColoradoBound]

8 hours ago, nvoi said:

After having tried to get this working with several different WiFi routers, I have given up on Loyverse as a restaurant PoS for the time being. 

Screenshots look like as shared by @Junkiest.

I'll try to revisit once this issue and table management (not just tickets) are solved.

Curious, what device for the KDS used and what version of Android /iOS used?

Edited March 16, 2025 by ColoradoBound

[alejay]

I am having the same issue. I was having router issues. Changed to a new router. I wiped / reset android tablets pos and KDS still working. I have set static IPs CD tablet is working. Test goes to KDS order go to printer via Bluetooth.

[Peteris]

Hi! 
I have same problem. Any ideas, where to look to solve the problem. Our bar want to start work with Loyverse. I tried to connect in 2 different locations (2 routers). Same results. Btw, Client screen is working perfect! 

[NorthDirtyKitchen]

Hi! Encountered the same problem. Figured out that you cannot use the same device as CDS and KDS.

If you want to test the KDS function, you have to delete first your CDS configuration. 

Only one IP address is allowed to be used / pair as either CDS or KDS to POS.

 

[ColoradoBound]

3 hours ago, NorthDirtyKitchen said:

Hi! Encountered the same problem. Figured out that you cannot use the same device as CDS and KDS.

If you want to test the KDS function, you have to delete first your CDS configuration. 

Only one IP address is allowed to be used / pair as either CDS or KDS to POS.

 

Great catch!

Yes, that would be true because of the IP conflict.
 

If the IP was first assigned to CDS, just to test or the device was originally intended to being a CDS, internally LV would have assigned that IP to the CDS. Than later on if you wanted that same device to being a KDS, LV is seeing that device as the CDS device and likely your router would have maintained the same IP to that device. Thus a IP/internal configuration conflict would occur.