Paradeso Posted October 18 Share Posted October 18 anyone have the same problem with me? please help Link to comment Share on other sites More sharing options...
Georg Posted October 18 Share Posted October 18 7 hours ago, Paradeso said: anyone have the same problem with me? please help Hello It seems you are using a receipt printer that is not supported officially by the Loyverse POS App (https://help.loyverse.com/help/supported-printers). First, please make sure you choose "OTHER MODEL" when you connect your printer if your printer model is not in our list: How to Set Up Other Printers in Loyverse POS on Androidhttps://help.loyverse.com/help/how-set-other-printers-loyverse-pos How to Set Up Other Printers in Loyverse POS on iOShttps://help.loyverse.com/help/how-set-other-printers-iOS Then, you can try to solve an issue by following these steps: Please, open printer settings in the Loyverse POS App and choose the smallest PAPER WIDTH there. Save settings and try to print a new receipt. PLEASE REMEMBER: We cannot guarantee the proper work of the hardware that is not in our official supported hardware list: https://help.loyverse.com/help/hardware Link to comment Share on other sites More sharing options...
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