Getting null error on POS payment screen when processing Tyro payment

[Mail_Star_Espresso]

Sale doesn’t complete on loyverse pos. Just hangs stating payment processing. Sale actually goes through to Tyro but doesn’t complete in Loyverse. 

[Shinjin]

Hello,

Could you please clarify if this happens for every transaction made with Tyro on this POS device or only occasionally?

We will be waiting for your feedback.

[Shinjin]

Hello,

Our team has investigated your situation and concluded that there might be an issue on Tyro's side.

We recommend contacting Tyro customer support for more details.

[Mail_Star_Espresso]

This issue happens randomly and only once or twice during opening times. Can you give me some more info that I can take to Tyro? Otherwise they will just say it is a problem at your end.

[Shinjin]

Hello,

From our side we have found that the data returned does not contain required fields like:

"result" : "APPROVED"
"cardType" : "MasterCard",
"transactionReference" : "717674",

We will be waiting for your feedback.