When printing the receipt, it said the printer disconnected?

[sfjp]

hi. anyone know when printing the receipt, it said the printer disconnected? how to fix it?
 

[Yasu]

Hello @sfjp

May I know your printer model?
Also, could you send me a screenshot of the printer settings?

[CashRegisterGroup]

if you have an image/logo on your printed receipts and the terminal is on android 4.4 or lower, then the logo isn't supported anymore on 4.4. go to the printer > advanced settings and change from graphic to text