Sofie-Sham Miller Posted November 26, 2017 Share Posted November 26, 2017 What is CRM software and how can it help me with my business? Link to comment Share on other sites More sharing options...
Sofie-Sham Miller Posted November 27, 2017 Author Share Posted November 27, 2017 A solution – Typically cloud-based, meaning there are no ‘big’, complicated, downloads and all your information is secure. In the industry, CRM is oftentimes recognized as the solution that pioneered the term, Software as a Service (SaaS). A philosophy – Even though CRM is a solution its use is more often related to the principles, practices, and guidelines that an organization follows when interacting with its customers. A strategy – When leveraged as a strategy CRM empowers users to understand their customers, gain a 360-degree view of their activity as well as plan and implement effective sales and marketing. As far as sales, marketing, and business management tools/software go, CRM is the only solution many businesses need. Link to comment Share on other sites More sharing options...
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