How to activate Loyverse by debit card?

[dede]

I'm from Indonesia, I use three banks with maestro and visa but when I fill to active by debit card, all of the cards is rejected. is there someone have the same experience with me, please.

[John_Snow]

At one time I also had difficulties with the activation of the card, I contacted the support there helped me. And what exactly at you it did not turn out?

as an option, cheat here https://help.loyverse.com/help/credit-cards-izettle

[dede]

thank you for your answer...i have contacted its support and they still keep looking to solve my problem...by the way...where country are you from? Indonesia?

[Mag]

Hi! Usually, the card is declined by the card-issuing bank. And we cannot help from our side. We recommend you to try the following steps:

1. Contact your bank and check with them why a transaction is declined. One of the common problems is Insufficient Funds. Please check if you have enough funds 

2. Retry payment later, let's say tomorrow. Because if your bank sees too many attempts to withdraw funds from your card in a short time, your bank fraud system may block your transactions

3. You can try to use the card of another bank

[John_Galindo]

On 2/13/2020 at 6:42 AM, Mag said:

Hi! Usually card is declined by card-issuing bank. And we cannot help from our side. We can recommend you to try the following steps:

1. Contact your bank and check with them why transaction is declined. One of the common problem is Insufficient Funds. Please check if you have enough funds 

2. Retry payment later, let's say tomorrow. Because if your bank see too many attempts to withdraw funds from your card in a short time, your bank fraud system may block your transactions

3. You can try to use the card of other bank

4. We can accept wire bank transfers as well, however only for annual subscriptions. And all bank fees must be paid by the sender. If you would like to pay by a bank transfer, we can send you the proforma invoice.

Hi, my trial period just had finished and I tried to fill my credit card information and pay for the employee management module but the "mastercard ID check" doesnt send me the pin number to my cellphone. I just read that theres another way to pay for the full year with a wire bank transfer. Im interested. Could you please send me the link? Thanks

[Mag]

Please contact us on help@loyverse.com from owner's email. Indicate for which subscriptions and which numbers of stores or employees you would like to pay. And we will send you the proforma invoice. Please note that all bank fees must be paid by the sender.

[Demysfood]

 Hello forum. I have been trying to activate the employee subscription, but  loyverse   doesn't verify my credit card. Could anyone help me please!

[Mag]

Hello, it looks like your card already successfully verified

 

[TapsiandTipsy]

Mine as well, I am from Philippines and I cannot add my cc to pay for my subscription. 

[Alain_Senechal]

Same issue here. I tried two different credit cards (Visa and MasterCard), and I can't activate them. 

[eatmycake]

It is same look like i can't verify my business card so i can't suscribe

[DiegoM507]

Same Here, no luck adding my Visa to get the employee subscription. any help?

[Amsterdam_78]

I'm trying to purchase the integrations subscription, but I got the error message 'Your card was not verified'. However, with the same creditcard I am able to purchase a Wordpress plugin online (on the same day). So it looks to be a problem at the Loyverse side.

[Makmak]

I registered my mastercard to loyverse inventory management subscripion but my card has been declined im from philippines

Edited June 5, 2022 by Makmak

[Mag]

Hello,

We recommend that you try the following steps:

1. Contact your bank and check with them why the transaction is declined. We would recommend you to reach the second-tier customer service of your bank and prepare some detailed information related to the transaction upon calling the bank (e.g. the amount of the transaction, the website the transaction was made at and the time of the transaction).
 

2. Retry payment later, let's say tomorrow. Because if your bank sees too many attempts to withdraw funds from your card in a short time, your bank fraud system may block your transactions.
 

3. Try to use the card of another bank.

[alphavet]

Hi! I've been a lloverse user for 2 years now and I want to change my credit card number in the subscription but

it just doesn't save any changes and I want to get the managing of inventory and a second POS

please help!!!!

 

 

 

[Mag]

Hello, 

We recommend that you try the following steps:

1. Contact your bank and check with them why the transaction is declined. We would recommend you to reach the second-tier customer service of your bank and prepare some detailed information related to the transaction upon calling the bank (e.g. the amount of the transaction, the website the transaction was made at and the time of the transaction).
 

2. Retry payment later, let's say tomorrow. Because if your bank sees too many attempts to withdraw funds from your card in a short time, your bank fraud system may block your transactions.
 

3. Try to use the card of another bank.

If it doesn't help, please contact us by help@loyverse.com

[MaB]

Hi, I've tried to add many credit cards but none of them worl, I just receive an alert that says "your card was not validated". I don't know if my account has blocked time or something

[Mag]

Hello,

We've investigated this issue. Please try to add card again.

 

[ADTECH]

Good day I have an account, my free trial has expired, I've tried multiple cards but I keep receiving the error, card cant verify. Urgently need to get this fixed. Can someone assist?

[Amirah]

Hello,

We recommend that you try the following steps:

1. Contact your bank and check with them why the transaction is declined. We would recommend you to reach the second-tier customer service of your bank and prepare some detailed information related to the transaction upon calling the bank (e.g. the amount of the transaction, the website the transaction was made at and the time of the transaction).

2. Retry payment later, let's say tomorrow. Because if your bank sees too many attempts to withdraw funds from your card in a short time, your bank fraud system may block your transactions.

3. Try to use the card of another bank.

[ADTECH]

Hi following up on this again, we urgently need to regain access. 

[ReconTech]

I am trying to subscribe to the the employee management and I keep getting this error with different cards. Need help ASAP!! Thank you

[Mag]

Hello, we've investigated your issue. Please reload the browser and retry the payment once again. Let us know the result

[ReconTech]

8 minutes ago, Mag said:

Hello, we've investigated your issue. Please reload the browser and retry the payment once again. Let us know the result

I am Still receiving the same error

[ReconTech]

Any help please

[Mag]

Hello, we do not decline your cards from our side. 

We recommend to contact your bank and check with them why the transaction is declined. We would recommend you to reach the second-tier customer service of your bank and prepare some detailed information related to the transaction upon calling the bank (e.g. the amount of the transaction, the website the transaction was made at and the time of the transaction). Also, please try to use the card of another bank.

 Looking forward to your feedback.

[dedmond]

I had my bank set permission to allow payment to loyverse.com yet I am still unable to make payment for the advanced inventory feature. I am using a international Visa Debit Card. Can someone give me some help?

Edited August 18, 2022 by dedmond

[Plough]

Hello,

 

I am hoping you can advise me on how to resolve this issue quickly please.

 

I have been attempting to add additional employees on to our Loyverse account, but am unsuccessful each time as it keeps informing me that the card cannot be verified.

The card details I have submitted are indeed all correct, yet the card is being declined.

 

Please advise???

[Mag]

Hello, 

Our team has investigated the card issue.

Please reload the browser and try to add the card details once again.

Let us know the result.

[BFace]

I am having trouble adding my new visa card to renew. Only my expired visa card appears in the payment.I can't add my new card, what should I do? 

Loyverse Said : Your card was not verified

[Mag]

Hello,

We do not decline card or payments on our end. We recommend that you try the following steps:

1. Contact your bank and check with them why the transaction is declined. We would recommend you to reach the second-tier customer service of your bank and prepare some detailed information related to the transaction upon calling the bank (e.g. the amount of the transaction, the website the transaction was made at and the time of the transaction).

2. Retry payment later, let's say tomorrow. Because if your bank sees too many attempts to withdraw funds from your card in a short time, your bank fraud system may block your transactions.

3. Try to use the card of another bank.

[PaulB]

Numerous instances of this issue. Responses on messenger and herein are inadequate and seem unreliable. Loyverse response saying the bank has declined the payment is pure fantasy, the card being used elsewhere successfully. Having contacted the bank, they report that the retailer has refused to accept the card type - business visa debit. Loyverse say 3D secure attempt failed. Personal card registered successfully but won't be using that is it is a business transaction not a personal one. Judging by the number of similar issues in this thread I summise that Loyverse aren't being accurate or thoughtful in their responses. If this isn't resolved soon I will need to go to another system as I need the integration apps. I look forward to hearing from you soon.

[TDS_KohLipe]

Same problem here!

I tried many times to renew but still the same error message "Your card was not verified".

I am using this card almost everyday for my online shopping so i know this card is working fine!

1. Contact your bank and check with them why the transaction is declined. We would recommend you to reach the second-tier customer service of your bank and prepare some detailed information related to the transaction upon calling the bank (e.g. the amount of the transaction, the website the transaction was made at and the time of the transaction).
Done!

2. Retry payment later, let's say tomorrow. Because if your bank sees too many attempts to withdraw funds from your card in a short time, your bank fraud system may block your transactions.
Done!

3. Try to use the card of another bank
I have onyl one card!

Please advise?

[PaulB]

I eventually got mine working by subscribing rather than registering the card. That automatically registered the card. I then cancelled the subscription and just turn it back on when i need it. Lovers didn’t help with this. 

[Olifbetws]

I have tried last week and this week to update my card details.

The steps I have taken are as follows:

• Tried multiple cards from different banks
• Tried deleting the cache and cookies and logging in incognito
• Tried an iPad and 2 different laptops
• Tried on both chrome and Microsoft Edge
• Contacted Visa and Mastercard’s 3D helpteams

Nothing works unfortunately. My banks are telling me that it is nothing to do with the cards and nothing to do with authentication as that is working from their side – it’s just not updating in Loyverse. I am able to verify the nominal payment of £1 and get confirmation that this has been successful, but it just doesn't update in Loyverse. You just go back to the screen with all your card details on it. I can see that other people have recently had this problem too and it is nothing to do with the transaction being declined.