IbraRondon Posted April 5, 2022 Share Posted April 5, 2022 Is it possible to make KDS app work with an Ethernet port or wired connection? As it shows on the app it only recognizes the IP through Wi-FI but I am using an Android TV box that has an ethernet port. The thing is that this device keeps losing connection via Wi-FI but I can do a wired network for it. Has anyone figured this out? Link to comment Share on other sites More sharing options...
Cuadra21 Posted May 6, 2022 Share Posted May 6, 2022 I just changed my router and now the KDS app doesn't work anymore, I already configured my static IP, but still my mobile devices can't find the kitchen screen, it's worth emphasizing, I've already used it for almost 2 years, but not now it can be linked by the router, I don't know if it is the problem. With the new router I have 2 networks, one 4g and the other 5g and with neither of them it does not work Help :,( Link to comment Share on other sites More sharing options...
Picante Posted June 17, 2022 Share Posted June 17, 2022 Hello, Yes, it is possible and I used it already. Simply press search & will find your tv box name & select it. Job done Link to comment Share on other sites More sharing options...
IbraRondon Posted June 18, 2022 Author Share Posted June 18, 2022 Great! I tried it before but for some reason I couldn't find it with the search button. I did it now and it works. I think it will be better because sometimes WiFi is too unstable. Thank you! 1 Link to comment Share on other sites More sharing options...
themoonpablo Posted July 21, 2022 Share Posted July 21, 2022 Hello everybody, i am using LOYVERSE POS since several years..about 6, and i always used KDS to send the orders to the kitchen, in the last 2 years KDS is giving me problem, basically doesn't work...it won't find any device even i input the IP address manually..... i can't understand why and i need a solution cause it is really important for my daily work!! Anyone can help? thank you Link to comment Share on other sites More sharing options...
Andy Posted July 29, 2022 Share Posted July 29, 2022 Hello. Please, try to check your WiFi router. You may try using another WiFi router and see how it goes. The point is that the KDS connects to the POS through the WiFi router, and if the router has some problem, it may reflect on the connection. The other possible reason is if the router overloaded by many other devices. So we recommend using a separate router to connect KDSs and POS, not the one that gives the visitors internet. Link to comment Share on other sites More sharing options...
themoonpablo Posted July 29, 2022 Share Posted July 29, 2022 that's what i did...all the trouble shooting, static Ip and bla bla bla, dedicated router...but it won't work! i spent money on different devices....but nothing changed.... i really need that, ti is very necessary for my cafe'!! Link to comment Share on other sites More sharing options...
Brew32 Posted August 13, 2023 Share Posted August 13, 2023 Is it possible to connect an iPad used as a kitchen display via ethernet. Does not connect when I print to the KDS even when I have changed the address it is displays Link to comment Share on other sites More sharing options...
Brew32 Posted August 14, 2023 Share Posted August 14, 2023 Why has no one answered this ..simple yes or no? Link to comment Share on other sites More sharing options...
Tanaka_Shotaro Posted August 16, 2023 Share Posted August 16, 2023 (edited) Hello @Brew32, In my opinion, as Loyverse POS sends orders based on local IP addresses, the KDS can be connected via Ethernet. Maybe you can tell people the device name you are using, the KDS settings screen, and some details about what you have done so far. Edited August 16, 2023 by Tanaka_Shotaro Link to comment Share on other sites More sharing options...
Brew32 Posted August 16, 2023 Share Posted August 16, 2023 I have an iPad I have hard wired to my router. I set my pos in the printer to the iPads IP address as shown on the KDS settings. But there is no printer other than the generic KDS WiFi ...unless I've missed something here. All the loyverse instructions say it must be connected via WiFi? Link to comment Share on other sites More sharing options...
Tanaka_Shotaro Posted August 17, 2023 Share Posted August 17, 2023 Oh, I didn't know iPad can be connected to Ethernet. Do you use this kind of thing? Link to comment Share on other sites More sharing options...
Yasuaki Posted August 17, 2023 Share Posted August 17, 2023 Hello @Brew32 In order to know the situation, we need this information POS device: - Device model - OS version - App version - IP address - Screenshot of Settings -> Printer -> KDS - Screenshot of error message when you click PRINT TEST KDS device: - Device model - OS version - KDS app version - IP address Link to comment Share on other sites More sharing options...
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