What to do if the receipt paid by card instead of cash? (REFUND/CANCEL)

[MikeT]

Hi

When a member of staff closes a bill as paid by card or cash in error is there anyway to change it without issuing a refund and rekeying the bill again?

 

[Georg]

Hello, dear user

No, it is not possible to edit the payment type if the receipt was already paid. You can cancel or refund a receipt and create a new receipt with correct payment type.

[MikeT]

What's the difference between cancel and refund?

[Georg]

CANCEL:

Cancellation of receipts is necessary when a sale/refund was made by mistake or for a test(You can cancel a receipt or even a refund).
When you cancel a receipt, it will not be accounted for in the reports, and all items will be returned to stock. The cancellation of the receipt cannot be cancelled. Cancel of the receipt can be done in the back office only.

REFUND:

Similar to cancellation of the receipts, but you will see gross sales and refunds amounts in the sales reports.
Refund can be done only in the POS App. You can make partial refund also.