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ERROR kitchen ticket & double printed receipt

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hello... my name is Novita and i just started a coffee shop in Indonesia.

I have problem with my account.

1. order tickets (for the barista) sometimes came out okay but most of the time printed a very long error text. 

2. receipt (for customer) always double print. for some reason it always print two customer's receipt. the first receipt is perfect. however the second one was not perfectly printed (unfinished).


How do I set it to have :

- 1 normal order bill / ticket

- 1 customer's receipt


Please advice,

thank you so much i hope you have a great day ❤️

WhatsApp Image 2021-07-29 at 18.43.41.jpeg

WhatsApp Image 2021-07-29 at 18.51.48.jpeg

WhatsApp Image 2021-07-29 at 18.43.41 (1).jpeg

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