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Is it possible to void a completed sales transaction?

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I have a couple of instances where I've completed the sales transactions, but due to change of mind, customer no longer wants the item. They haven't handed over any cash but i need to do a refund to balance the till. The problem is that I now have a sale recorded and I now have a refund recorded, the sale is still recorded as a sale when it didn't actually take place. I would rather void the transaction so that the false sale is recorded in my overall sales figures.

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  • Solution


You can cancel receipts in your account in the Back Office. 

When you cancel a receipt, it will not be accounted for in the reports, and all items will be returned to stock.

Please, check the tutorial for more details: How to Cancel Receipts

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  • 1 year later...
On 12/29/2022 at 4:21 AM, Circa said:

When you used this method, is there a way to see what all the cancelled receipts/items?

Yes, you can see cancelled receipts and items of each of these receipts only in the receipts section:

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