Mail_Star_Espresso Posted June 18, 2021 Share Posted June 18, 2021 I have a couple of instances where I've completed the sales transactions, but due to change of mind, customer no longer wants the item. They haven't handed over any cash but i need to do a refund to balance the till. The problem is that I now have a sale recorded and I now have a refund recorded, the sale is still recorded as a sale when it didn't actually take place. I would rather void the transaction so that the false sale is recorded in my overall sales figures. Link to comment Share on other sites More sharing options...
Mia Posted June 21, 2021 Share Posted June 21, 2021 Hello, You can cancel receipts in your account in the Back Office. When you cancel a receipt, it will not be accounted for in the reports, and all items will be returned to stock. Please, check the tutorial for more details: How to Cancel Receipts Link to comment Share on other sites More sharing options...
Mail_Star_Espresso Posted June 22, 2021 Author Share Posted June 22, 2021 Thanks Mia! 1 Link to comment Share on other sites More sharing options...
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