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Loyverse does not sync open tickets on all POS devices as mentioned


cltfoodies
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I have been trying out Loyverse premium for a few days now. I currently use 3 POS devices, one iPad and 2 iPad Minis. I have found that in spite of being connected to the same Wifi network, Loyverse does not sync open tickets across all devices - in spite of having the "Manage open tickets across all devices" option turned on in the back office. This is a pretty breaking situation for me, and I presume it would be the case for most restaurants and establishments which use multiple POS devices. Is there a reason why it does not sync?

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Hello, 

Open tickets are synchronized among all POS devices that are assigned under the same store as long as all the POS devices are connected to the internet. 

If you are experiencing synchronization issue, I strongly suggest you to firstly update the POS app to the latest version in all your POS devices. 

Secondly, you can also try to click the sync button manually: 

image.thumb.png.a3e6054eff4b5bdf2b7a5ab4d18d4b56.png

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  • 3 months later...
7 hours ago, SILINGAN said:

Hi. I have tried the same thing, manually clicking on 'Sync' but it does not update at all.

Hello. Are all your POS device connected to the internet? 

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  • 1 month later...

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