Test order works but regular orders don’t

[Coffeecasa]

Hi,

installed everything, test print works but any other order

I tried does not come to the kds. I selected all the categories to make sure they get sent to the kds.

 

any ideas what I can check? Thanks

Edited February 2, 2021 by Coffeecasa

[Andy]

Hello. Please, check the WiFi connction of mobile devices with POS and KDS. 
Details are here: Troubleshooting When Working with KDS

[Terinotperry]

I am having the same problem and have gone through the troubleshooting Andy provided. Did you ever get it to work?

[Terinotperry]

After connecting my pos device to my tablet with the KDS app, the test order came right over to the KDS but when I create an order it never shows up on the KDS. 

[Andy]

You have to create create a printer group in the Kitchen Printers menu and assign categories of items. 

KDS displays only items from the printer group.

Please, check details in the tutorial: https://help.loyverse.com/help/kds-configuration

 

 

[Coffeecasa]

My problem was the non static ip adress of the tablet

[Derksy]

Having the same issue, The test order came through perfectly but new orders do not.  Same wifi network and printer group created and on.  Using Android tablets

[Jardin]

Having the same issue, same network, kitchenprinter found by the device, printer group created, Test comes through but no order.
Maybe an  Android version issue?

[Derksy]

I figured out you need to send the order to printer, then it shows up on the kitchen display