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Setting the KDS in Android, not able to pair my 4 POS with Loyverse KDS


murard
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Go to solution Solved by Andy,

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I am trying to pair one tablet with the KDS app with my other tablets with POS app. I use the same wifi (4G router) for all tablets 

I followed the instructions on https://help.loyverse.com/help/kds-configuration#printergroup

I also tried the fixe ip as suggested on https://help.loyverse.com/help/troubleshooting-when-working-kds

Every time I get the same answer. in the Create printer window when I click search: "Kitchen display could not be found automatically. Please enter the Kitchen display's IP-address manually."

I'm sure I'm missing something, please help. Thanks as always.

 

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  • Solution

Hello. Please try to enter the IP of your mobile device with the installed KDS app.

To find the IP address of the mobile device:

On Android mobile devices, go to Settings, and in the ‘About device’ menu, tap Status and check the IP address line.

ipadress-android3.jpg.f925d475578776236b4a008d039ecf27.jpg

On Apple mobile devices go to Settings and just tap your active Wi-Fi connection.

ipadress-apple1.jpg.4e5c3c449efb3a619f788933fe2322fd.jpg

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  • 9 months later...

Hello I have the same problem. I tried to add the ip adress manually but it can’t be found my kitchen tablet.

i have to android tablet. The kitchen tablet have android 9.0 and the pos tablet have android 11.

Someone can help me please?330FF818-6828-4772-953F-CA850CE4C2D0.thumb.jpeg.132f10a85e57b0b3d6d684ce621d313e.jpegB4D4449A-AAA1-4EA6-BB83-59F48C398A41.thumb.jpeg.e90f993c43a901f35e84d007e3ef08a6.jpeg

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