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Created Date instead of midified date...


La Plancha Pro
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***Please excuse the poor english***

We have a laundy and dry cleaning business, Loyverse is a blessing, but we have a mayor issue, customers (many are recurring) drop off their clothes to pay when picking them up, we use the option of open tickets, sometimes we must see the ticket to confirm the number of clothes and other things, but when entering the date it is modifies and that affects us in delivery times. Isn't there the option to see the creation date instead of the modification date?

Gracias!!

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Hello, 

Unfortunately, such option is currently unavailable. However, I would be happy to send it to our development team as a feature suggestion. Even though we cannot implement it right now, but if we get similar suggestions from other users, we can consider implementing it in the future. You can also add your suggestion here

As an alternative way, I can suggest you to make use of the option that you can name your open tickets as you wish and also add a comment to them.

image.png.ecaaac53140f6052cf6a5430dd63cc62.png 

If you enter in the name of the open ticket or in the comment field the date and time the ticket was created, you will be able to keep track of them. 

image.png.c08bd3844450f66c1fe6cf3b761dd7fb.png

 

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  • 7 months later...

hello again, we tried to use your suggestion with the notes on the customer receipt. it is impossible to call the orders by date (that date). I hope they can really make this improvement.

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  • 6 months later...

At the moment the open ticket is saved by default as <customer_name> - <time hr:min (24hr format)>.

Example:

Alan - 17:00

That is the creation time after the name.

Possible improvement

<customer_name> - <date yyyy.mm.dd> - <time hr:min (24hr format)>

Example:

Alan - 2022.04.20 - 17:00

Now there is creation date. That date does not need to be entered by the user. The app has to add that info.

When the same customer name make a job order again, the saved ticket name will differ in time.

Example:

Alan - 2022.04.20 - 17:45

So the ticket name can be differentiated with less difficulty. Or in another day

Alan - 2022.04.21 - 17:45

The ticket can be easily differentiated by the day, clash of names is avoided.

Further Possible improvement

In the view window, also show the number of items on the ticket (customer receives the bill printout of the ticket, the number of items is there too) along with the existing elapse time since the last time the user presses the save button.

Example:

----------------------------------

Alan - 2022.04.20 - 17:00

5 minutes ago, Owner

items=5

----------------------------------

When the laundry is done call the customer Alan to pay and to claim the items, both the customer and the cashier would agree at the minimum that there are 5 items in the ticket. This little thing can increase speed in completing the transaction.

 

Open ticket viewing minor issue

There is something weird about the open ticket which can be improved. Here is a sample scenario.

1. You want to view the open ticket.

2. Select one ticket you are interested to see the items with.

After that you only have 2 options to get out, either to press the save or charge button. The issue here is that the user only wants to view the item inside that open ticket. Now the user will be forced to press the save button even if the user does not change anything in the ticket. I would suggest to show a cancel button and become [cancel, save, charge]. With a peace of mind (not missing up with the open ticket) the user can just press the cancel button.

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Hello! 

 

I see. Thank you for your suggestion!

As we are always working on improving our product to make our customers happy and satisfied, to provide the best service, I will be more than happy to forward your suggestion to our development team. We value our customer suggestions and take them into consideration in our development plan. However, please note that the suggestions may not be always implemented fully.

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