Hello,
If you select each time a different item to add to the ticket, each item will appear in a separate line, even if you choose twice the same item but not one after the other.
You can refer to the picture below:
If you need to add one after another the same item and show them in separate line, you can make use of Open tickets functionality: If you add Product A in open ticket and save it, then open it again and add Product A again, these two items will be in separated lin
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Posted by Mia,
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