How can we log out of Loyverse POS when the tablet has died

[PaulG]

Hi,

A tablet died during a shift and we want to switch in our replacement/spare tablet. However when we try to log on to that STORE/POS it seems the previous tablet log in is still alive and it won't let us sign in. 

1. Is there any way (back office or support) that we can log out the dead tablet?

2. If not is there some timeout paarameter that will result in this tablet getting logged out say overnight perhaps? Or will it just stay like this forever and make the POS completely inaccesible?

Thanks for any help.
Paul

[Mia]

Hello, 

You need to send a request from the owner's email address to help@loyverse.com to sign you out of POS . 

You must specify the name of the POS you need to sign out from (like POS1, POS 2 etc) and the reason why you can not sign out by yourself. 

After you send your request, the Loyverse support Team will sign you out of this POS and notify you by email. 

Then you can sign in this POS from another device. 

[PaulG]

Thanks for the quick response - I will send in the email.
It would be a useful feature to be able to manage this from the back office.
Thanks,
P.

[PaulG]

....or alternatively ....an automatic sign out based on a reasonable parameter (1 hour inactivity) - or a timing that the user can set in the back office.

 

[Mia]

Thank you for your feedback. 

I would be happy to send it to our development team as a feature suggestion. Even though we cannot implement it right now, but if we get similar suggestions from other users, we can consider implementing it in the future.

[OEM]

where it is requested since it would be very useful to be able to do it from the backoffice session or shift closing, so it would be supported for the closing of the day.

Edited June 13, 2020 by OEM
idioma

[Mia]

On 6/13/2020 at 11:20 PM, OEM said:

where it is requested since it would be very useful to be able to do it from the backoffice session or shift closing, so it would be supported for the closing of the day.

You can post your suggestion in the Feature request section.