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My cashier cannot refund tickets.

Go to solution Solved by sidorela,

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It's not possible to void sales receipts, if you want to make some corrections your only option is to make a refund.

If your employee don't have the rights to make refunds there has to be a manager or someone at the store with enough rights to issue a refund.

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Hello Alex,

If you would like for you employee (cashier) to be able to do refunds, please make sure that this  is enabled in his/her role in the   POS Access rights  -> Carry out purchasing returns.


You can also  read a tutorial on how to manage access rights of your employees in this link: https://help.loyverse.com/help/how-manage-access-rights-employees

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