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Suzan

Who did the refund?

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Hello,
my cashier does not have the right to do refunds, so each time a customer comes to the store do a refund,  one of the administrators, who have the right to do refunds,  enters his PIN so the refund can be done!
But I see that in back-office the refund is registered under the name of the cashier, which for me is very confusing since the cashier himself has not the right to do it.
I need the refund to be registered under the name of the administrator who authorized it, so later I can check on them!
How to do this? 

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Hello Suzan,

If you want the refund to be registered under the name of one of the administrators you need to clarify them not to enter their PIN when the cashier wants to do the refund and the PIN pad pops out. In this way, they are giving permission the cashier to proceed with the refund and it will be registered under the cashier name.

To register the refund under the name of the administrator he/she needs to:

1-change user account from cashier to his/her account: https://help.loyverse.com/help/switch-employees

2-proceed with the refund

3- change user account back to the cashier so he/she can continue his work!

Edited by sidorela
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