AYMEN Posted August 17, 2019 Share Posted August 17, 2019 Hello everyone, I have a problem with my CDS, each time I try to pair CDS to my POS it shows me this message (Image below) although I have no CDS already paired to my POS Link to comment Share on other sites More sharing options...
Georg Posted August 18, 2019 Share Posted August 18, 2019 Hello, dear Please check if you use the same email on CDS device and on the POS device. Next: Please, try reinstall CDS App and connect again. 1 Link to comment Share on other sites More sharing options...
AYMEN Posted August 19, 2019 Author Share Posted August 19, 2019 Thank you Georg it works ! Link to comment Share on other sites More sharing options...
Arvinjay217 Posted May 11, 2020 Share Posted May 11, 2020 Hi! I already paired the device. And the next day the CDS is already paired but does not show any ticket. And sometimes the CDS is delay/lag. Can someone help me? Link to comment Share on other sites More sharing options...
CWL Posted May 11, 2020 Share Posted May 11, 2020 Hi! Could you check the IP address on the device with CDS and settings for the CDS in the Loyverse POS app? If it needs, you may clean data of the CDS app, restart, and paring with the POS? Link to comment Share on other sites More sharing options...
Arvinjay217 Posted May 11, 2020 Share Posted May 11, 2020 Thank you! Problem solved. Link to comment Share on other sites More sharing options...
Arvinjay217 Posted May 12, 2020 Share Posted May 12, 2020 I think I'm having problem again. Do I need to pair the cds everyday (clear data)? Because the next day it is not working again. But it is paired. Link to comment Share on other sites More sharing options...
CWL Posted May 15, 2020 Share Posted May 15, 2020 Hi! Could you tell, please, there is dynamic IP on the device with the CDS app or POS app? There is an article about it: https://help.loyverse.com/help/troubleshooting-when-working-kds Could you check it, please? Link to comment Share on other sites More sharing options...
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