I can't pair my Loyverse CDS?

[AYMEN]

Hello everyone,

I have a problem with my CDS, each time I try to pair CDS to my POS it shows me this message (Image below) although I have no CDS already paired to my POS

[Georg]

Hello, dear
Please check if you use the same email on CDS device and on the POS device.
Next: Please, try reinstall CDS App and connect again.

[AYMEN]

Thank you Georg it works !

[Arvinjay217]

Hi! I already paired the device. And the next day the CDS is already paired but does not show any ticket. And sometimes the CDS is delay/lag. Can someone help me?

[CWL]

Hi!

Could you check the IP address on the device with CDS and settings for the CDS in the Loyverse POS app?

If it needs, you may clean data of the CDS app, restart, and paring with the POS?

[Arvinjay217]

Thank you! Problem solved.

[Arvinjay217]

I think I'm having problem again. Do I need to pair the cds everyday (clear data)? Because the next day it is not working again. But it is paired.

[CWL]

Hi! Could you tell, please, there is dynamic IP on the device with the CDS app or POS app?
There is an article about it:  https://help.loyverse.com/help/troubleshooting-when-working-kds
Could you check it, please?