Why doesn't the cash drawer open after a card sale?

[Paul Charalambous]

Hi to the comunity.

Every time I make a card sale, the cash draw doesn't open and I have to open it manualy.

Is there a way of setting card sales to open the draw, after selecting card as the mode of perchase? Just as it does with cash sales?

Any help would be much apreciated.

[Potato Corner IT]

Just curious on why do you need to open the cash drawer after a card sale? 

[Paul Charalambous]

Hello Azprod.

We put the merchant copies of the card receipt under the coin tray for safe keeping.

[Cashier]

maybe you can find some cash drawers with a cheque slot on the front panel, so that you don't need to open the drawer.

[Paul Charalambous]

On 7/18/2019 at 12:10 PM, Paul Charalambous said:

Hi to the community.

Every time I make a card sale, the cash draw doesn't open and I have to open it manualy.

Is there a way of setting card sales to open the draw, after selecting card as the mode of perchase? Just as it does with cash sales?

Any help would be much appreciated.

I have just noticed that when a customer pays with points previously earned, therefore no cash used, the cash draw will open after the completion of the sale. I think it would be more useful if the draw opened for card receipts and not for points usage.

 

[andres]

Cash drawer opens automatically when selling cash.

The cash drawer also opens automatically when:

1. A refund receipt is printed for cash refunds only
2. Opening shifts for employees to enter the initial cash amount
3. Closing shifts for employees to calculate the final cash amount
4. ‘Pay In’ and ‘Pay Out’ actions performed to put money into or take from the cash drawer
5. Using the ‘Print test’ option to test your printer’s connection with the Loyverse POS app

In other cases, the cash drawer is opened with a key or manually.




You can find out more here

https://help.loyverse.com/help/connect-cash-drawer

[Nick H]

Can I add a +1 to the implied feature request in this thread please: a settings option to allow us to determine that the cash drawer should open on card payment.

We also store merchant receipts in the cash drawer of the mPOP that we have just bought because it is compatible with Loyverse. We don't want to replace the till with a different model, but we do want to be able to put the merchant receipts in the cash drawer. Manually opening the cash drawer each time seems the wrong way to deal with this. I understand that sites using SumUp or other electronic-only card processing devices don't want the drawer opening each time, but this seems like such a clear case for a settings option, so each user can set whether or not the cash drawer should open in their site. Thanks.

[scotwest]

It's a very old school way to deal with card transactions. These days you can view every transaction that went through on your merchant dashboard online. So why do you want to keep every receipt? I guess you only look through them if there is a problem but if you just log into your merchant dashboard, everything is there. And it saves a lot of fumbling through receipts which may not be in chronological order like they are online.