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KDS - order name


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Loving using Loyverse so far - but I can't find a setting I'm assuming must be somewhere! 

Adding a basic name to orders. If it's not an open ticket, I can't see a way to add a name to the order without having to create a customer? 

I'm not using the customer/loyalty system, so doint want to spend the time on every sale creating a new customer. But do need to know who the order is for when it hits the kitchen. 

Can anyone help?

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  • 8 months later...

Hello,

If you have set up Loyverse KDS, customer orders will appear on your kitchen display as tickets with the list of items to prepare.

The first line of a ticket header contains either ticket number or ticket name for saved open tickets. Then there is time since the order was created and the name of the employee who created this open ticket.

                                    image.png.b5fc44ce25bdf5822b87d5044b63faaa.png

If you want the name of the customer to appear in the KDS screen with the order, you can add it as:

1-     the name of the open tickets when you Save it

                                       image.png.b18046f230556bc4082692ef7914ce78.png

You can read more information about open tickets here: https://help.loyverse.com/help/open-tickets

2-     or you can add it as a comment to the open ticket.

                                       image.png.72e38bdd9668a252ddd8882a690103b0.png

Note: If you add a customer to the ticket, the customer information will not appear in the order in the KDS. So the only options to see the customer’s name in the orders in the KDS are the options mentioned above.

Maybe it is not the best solution, but it helps you to achieve your purpose.

You can lean more detailed information on how to use Loyverse KDS here: https://help.loyverse.com/help/kitchen-display-system

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